Latest news with #RichCommunicationServices
GSM Arena
3 days ago
- GSM Arena
Google Messages unsend feature now widely available
Ro, 16 August 2025 Google is slowly making a push with its Messages app and ever since it started supporting RCS messaging, the app gained quite a bit of features, including the ability to send photos in original quality. The most recent one is important, though, as it allows you to unsend messages. Google Messages' delete message prompt Thanks to the RCS (Rich Communication Services) protocol, Google is making it possible to delete sent messages not just on your screen but on the recipient's too. Hints of the feature were first spotted a few months ago in the source code, but Google is now making it available to all Google Messages users. Once you try to delete a message by selecting the message and tapping on the trash can icon, a prompt will pop up asking you to choose between "Delete for everyone" and "Delete for me". Sure, it's a feature that's been available on numerous other messaging apps, but it's a big deal for those who use the native Google Messages app for communication. Via
GSM Arena
3 days ago
- GSM Arena
Google Messages unsend feature now widely available
Google is slowly making a push with its Messages app and ever since it started supporting RCS messaging, the app gained quite a bit of features, including the ability to send photos in original quality. The most recent one is important, though, as it allows you to unsend messages. Google Messages' delete message prompt Thanks to the RCS (Rich Communication Services) protocol, Google is making it possible to delete sent messages not just on your screen but on the recipient's too. Hints of the feature were first spotted a few months ago in the source code, but Google is now making it available to all Google Messages users. Once you try to delete a message by selecting the message and tapping on the trash can icon, a prompt will pop up asking you to choose between "Delete for everyone" and "Delete for me". Sure, it's a feature that's been available on numerous other messaging apps, but it's a big deal for those who use the native Google Messages app for communication. Via
Techday NZ
30-07-2025
- Business
- Techday NZ
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Infobip has been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year, positioned this year as furthest in Completeness of Vision. The Gartner Magic Quadrant is based on rigorous market research designed to identify the relative positions of providers across several key criteria. The report divides providers into four categories: Leaders, Challengers, Visionaries and Niche Players. These assessments are intended to support technology users in selecting the most suitable vendors for their varying business and technical requirements. As a repeat Leader, Infobip has been recognised not only for what Gartner refers to as an Ability to Execute, but also for its Completeness of Vision, a position the company has been awarded for the first time. Infobip supports communication for a range of well-known global businesses, including Microsoft, Uber, Meta, NEXT, Digitaleo, AXA Partners, and the MoneyGram Haas F1 Team. The company's full-stack, omnichannel platform includes services across voice, SMS, email, and Rich Communication Services (RCS), as well as enhanced conversational and artificial intelligence capabilities. Strategic partnerships with companies such as Deutsche Telekom AG, NVIDIA, and Telefónica indicate Infobip's continuing drive to facilitate new communication and AI infrastructure in collaboration with other market participants. The company emphasises its commitment to the evolution of CPaaS, with a particular focus on developments in artificial intelligence and automation. Infobip's AI Hub is designed to combine agentic AI, generative AI, and analytics to offer scalable customer engagement, according to the company's public statements. In addition, Infobip is working to popularise RCS Business Messaging and to extend its activity within the Network API ecosystem, which it sees as reinforcing its role in emerging communication technologies. "We're not just participating in the evolution of communications; we are defining it in co-creation with our customers and partners. We will continue setting the pace in transforming how global enterprises connect, engage, and grow. We believe that being recognized by Gartner as a Leader is a strong validation of our continuous innovation and strategic foresight." Infobip has received other industry accolades in addition to its placement in the Magic Quadrant. These include ranking among the Top 75 in Fortune's Europe's Most Innovative Companies 2025, positioning as a Leader in the Omdia CPaaS Universe Report for the third time, and being named an Established Leader in the Juniper Research Conversational AI Leaderboard earlier in 2025. The firm has also been recognised as a top CPaaS provider in the Metrigy CPaaS MetriRank Report and noted as number one among Established Leaders in RCS Business Messaging in Juniper Research's 2024 leaderboard. According to recent reports, Infobip has achieved recognition for its fraud prevention capabilities in the AIT Fraud Prevention market as well. Infobip, which was founded in 2006 and is led by Co-Founders Silvio Kutić and Izabel Jelenić, offers a cloud communications platform that focuses on enabling businesses to develop connected experiences for their customers. The company's technology underpins customer engagement, identity, user authentication and contact centre solutions. It claims the capacity to reach more than seven billion mobile devices and connected items across six continents through over 9,700 connections, including 800 direct operator connections. The company's standing in the CPaaS sector continues to be reinforced by independent evaluations such as the Gartner Magic Quadrant, as well as its ability to form partnerships and collaborations with vendors and customers worldwide.
TECHx
29-07-2025
- Business
- TECHx
Cisco Predicts AI-Led Shift in Customer Experience
Home » Emerging technologies » Artificial Intelligence » Cisco Predicts AI-Led Shift in Customer Experience Cisco has revealed predictions for a major transformation in customer experience (CX), driven by artificial intelligence, hyper-personalization, and unified data. The company reported that advancements in AI and communication technologies are set to enhance customer loyalty and meet rising expectations across the Middle East and beyond. According to a global study conducted by Cisco, delivering an exceptional CX remains a challenge for many organizations. Only 25% of customers globally said they were very satisfied with their last service interaction. Moreover, 94% reported abandoning interactions due to poor experiences. To meet growing expectations, businesses in the region are adopting AI, integrated platforms, and data analytics to improve efficiency and drive customer satisfaction. Ahmad Zureiki, Director of Collaboration Business, Cisco Middle East and Africa, stated that CX leaders are approaching AI with a strategic focus that prioritizes customer impact, agent support, and operational efficiency. He emphasized that the widespread use of AI will redefine service engagement benchmarks. Cisco reported that AI agents will play a critical role in revolutionizing self-service. These advanced virtual agents will offer more human-like interactions across digital and voice channels. They will help resolve issues faster and allow human representatives to focus on complex cases. Companies will also tailor these agents to reflect their brand values. Cisco highlighted that: 79% of CX leaders already use AI virtual agents. Only 7% of CX laggards have adopted such tools. The company also revealed that hyper-personalization will be mission-critical. AI will enable businesses to extract insights, anticipate needs, and tailor experiences. Proactive communication, powered by AI, will help brands resolve issues before they occur and enhance customer relationships. Cisco found that 61% of CX leaders use AI to deliver proactive communications. The adoption of Rich Communication Services (RCS) is also expected to surge. With support across Android and iOS, RCS allows for rich media, interactive messaging, and secure communication. Cisco said RCS will become essential for trusted digital engagement. Unifying customer data will be key to enabling these capabilities. Cisco noted that integrating data from various systems allows agents and AI tools to access real-time insights. This supports faster resolutions and smoother interactions while helping brands anticipate issues and reduce friction. Cisco concluded that Webex is helping bridge the digital gap through AI-powered, self-learning contact centers. These solutions empower agents with context, journey data, and tools to consistently exceed customer expectations.
Korea Herald
28-07-2025
- Business
- Korea Herald
Infobip named a Leader in 2025 Gartner® Magic Quadrant™ for Communications Platform-as-a-Service for the third consecutive year
Infobip positioned furthest in Completeness of Vision KUALA LUMPUR, Malaysia, July 28, 2025 /PRNewswire/ -- Global communications platform Infobip has once again been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) 1. This year the company is placed furthest in Completeness of Vision. Infobip views this third consecutive recognition as acknowledging its status as a global CPaaS powerhouse. Magic Quadrant 2 reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables customers to get the most from market analysis in alignment with their unique business and technology needs. As a Leader, Infobip is recognized for both its Ability to Execute and its Completeness of Vision. Infobip powers conversations for some of the world's most innovative businesses including Microsoft, Uber, Meta, NEXT, Digitaleo, AXA Partners, and the MoneyGram Haas F1 Team. Its full-stack omnichannel platform spans voice, SMS, email, and Rich Communication Services (RCS), delivering advanced conversational capabilities and AI-enhanced experiences. Complementing this, Infobip's strategic partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others highlight its commitment to driving innovation and building next-generation communication and AI infrastructures. Infobip is accelerating the future of CPaaS through bold innovation in AI and automation. Its AI Hub seamlessly integrates agentic AI, generative AI and advanced analytics to drive scalable customer engagement. At the same time, Infobip is driving global adoption of RCS Business Messaging and pioneering the expansion of the Network API ecosystem, reinforcing its leadership in emerging communication technologies. Silvio Kutić, CEO at Infobip, said: "We're not just participating in the evolution of communications; we are defining it in co-creation with our customers and partners. We will continue setting the pace in transforming how global enterprises connect, engage, and grow. We believe that being recognized by Gartner as a Leader is a strong validation of our continuous innovation and strategic foresight." 1 Gartner, Magic Quadrant for Communications Platform as a Service by Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, 21 July 2025. 2 Gartner Magic Quadrant: Gartner disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. ENDS About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.
