Latest news with #ServiceNow
Techday NZ
16 hours ago
- Business
- Techday NZ
ServiceNow launches agentic AI management amid spending decline
ServiceNow has introduced agentic workforce management as part of its AI platform, targeting improved integration of human employees and AI agents in enterprise settings across Asia Pacific. According to new data from ServiceNow's Enterprise AI Maturity Index, investment in AI across digitally advanced Asia Pacific markets has slowed, with declines in AI spending observed in Singapore, Japan, Australia, and India. This reduction is occurring despite growing interest from C-suite executives, with the data suggesting that issues including fragmented deployment, governance, and legacy workflows are hindering broader adoption and impact. AI adoption patterns The ServiceNow Enterprise AI Maturity Index revealed a reduction in AI investment with Singapore seeing a 4% decrease, Japan a 3.3% decrease, Australia 3%, and India 2.1%. These figures indicate a hesitancy in pursuing further spending even as enthusiasm for AI's potential remains high among senior management. The Index pointed to integration challenges as a potential factor affecting these trends. The new agentic workforce management solution allows organisations to manage AI agents in a way similar to human employees. Organisations can now onboard, assign roles, and incorporate AI agents into teams, with ServiceNow stating that this approach is designed to allow people to work side by side with AI for tangible business outcomes. Operational impact ServiceNow reports that early use of its agentic workforce has led to significant operational efficiencies, including automation of 97% of software provisioning requests and a reduction in internal IT service desk volume by 40%. Additional claims include a 50% improvement in customer support case resolution times. The company also notes that IT operations and security teams using its agentic workforce have experienced automation of 85% of routine internal support requests, aiding departmental scalability by more than 40%. "AI isn't just reshaping how we work, it's redefining what it takes to win. This moment requires bold investment in our people and a shared commitment to learn, adapt, and lead in new ways," said Jacqui Canney, Chief People and AI Enablement Officer at ServiceNow. "When we design work with AI and put people at the center, we create momentum that drives real business impact." Workflow integration The agentic workforce concept is based on orchestration of AI agents that collaborate, learn, and accept feedback from human managers. ServiceNow highlights its single-platform approach, which is intended to support agentic AI across the business rather than in isolated, task-specific areas. Through this model, AI agents complete work autonomously while adhering to governance structures defined by human management. Examples provided include AI agents managing IT service tickets, applying security patches, producing reports for human supervisors, and carrying out software installations and upgrades. Customer support was also highlighted, where the agentic workforce reportedly resolves 80% of complex administration and maintenance cases, with a claimed 50% reduction in resolution times within months for ServiceNow customers. "We run ServiceNow on ServiceNow and are proof that organizations don't need thousands of siloed AI agents chasing tasks. Instead, it's about having the right combination of AI agents in the right roles, with the right context, integrated with humans and working across the enterprise to unlock higher‐value work, foster innovation, and drive productivity," said Kellie Romack, Chief Digital Information Officer, ServiceNow. "With strong governance, clearly defined responsibilities, performance tracking, and oversight from human managers, we've created a model for scaling the agentic workforce that delivers exponential value." Governance and oversight ServiceNow has positioned agentic workforce management as an extension of its AI Control Tower, introduced in May, which focuses on oversight and governance of AI agents at enterprise scale. This system is designed to provide human managers with transparency into AI agent operations and performance, including metrics such as customer sentiment and system uptime. Through the AI Control Tower and other orchestration tools, organisations can direct teams of AI agents across different ecosystems to fulfil defined organisational goals, while ensuring compliance and safe use of AI technologies. The intent is to keep governance and ethical standards central to expanded AI deployment across enterprise departments. "Enterprises aren't asking if they'll adopt agentic‐enabled ways of working anymore; they're wrestling with how to frame responsibly," said Amy Loomis, Ph.D., Research Vice President, IDC. "With trust and governance just as critical as productivity, ServiceNow's integrated approach positions it as a leading voice in defining how organizations manage the relationship between workers and AI agents at scale." ServiceNow cited a Gartner survey stating that 97% of CEOs are interested in combining human and machine capabilities to enhance organisational performance, indicating broader executive awareness of AI's role in workforce transformation.
Business Insider
16 hours ago
- Business
- Business Insider
AI Mania Provides Quarterly Catalyst for ServiceNow Stock (NOW)
Just last week, ServiceNow (NOW) delivered a standout Q2, with strong results fueled by its AI-powered offerings—particularly the Now Assist platform. These tools are not only driving meaningful revenue growth but also enhancing operational efficiency through intelligent automation and cross-functional AI workflows, positioning ServiceNow at the forefront of enterprise software innovation. Elevate Your Investing Strategy: Take advantage of TipRanks Premium at 50% off! Unlock powerful investing tools, advanced data, and expert analyst insights to help you invest with confidence. In fact, the cloud computing solutions innovator recorded its ninth consecutive earnings beat, making its quarterly earnings calls a bit of a repeat catalyst for the stock. Concerns do linger, though. NOW's premium valuation and substantial stock-based compensation remain valid points of contention for bearish investors, which probably explains why NOW stock has given up most of its gains since last week. Given the rapid pace of AI growth—outpacing virtually every other sector—I'm firmly Bullish and believe ServiceNow still has room to run, even after a 21% gain over the past year. AI Fuels a Revenue Boom ServiceNow's Q2 revenue soared to $3.2 billion, a 22.5% YoY increase, outpacing last quarter's 18.6% growth and last year's 22.2% figure. The star of the show was, of course, AI, particularly the Now Assist platform, which saw a 50% quarter-over-quarter surge in Pro Plus deal counts. These deals, often multi-million-dollar contracts, leverage AI to simplify IT service management, customer service workflows, and HR processes. For instance, a global bank recently adopted ServiceNow's AI to automate compliance reporting, slashing processing times and boosting accuracy. The company closed 89 deals over $1 million in net new annual contract value (ACV), with 11 exceeding $5 million, a testament to strong enterprise demand for its solutions. This AI momentum also lifted current remaining performance obligations (cRPO) to $10.92 billion, up 25% YoY, beating guidance by 200 basis points. CEO Bill McDermott emphasized the edge of the company's agentic AI, which orchestrates complex, cross-departmental workflows—a capability that competitors struggle to match. As enterprises race to modernize, ServiceNow's ability to integrate AI with its workflow platform is driving stickiness and growth, positioning it as a leader in the $153 billion AI market, projected to grow at a 40.6% CAGR through 2028. Efficiency Gains Through AI Innovation Beyond revenue, I think it's exciting how AI is reshaping ServiceNow's cost structure. In Q2, its adjusted operating margin reached 29.5%, 250 basis points above guidance, thanks to AI-driven efficiencies. Tools like Now Assist automate repetitive tasks (these include anything from incident resolution to employee onboarding), freeing up resources and reducing costs. Meanwhile, the company's RaptorDB platform further enhances efficiency by speeding up data processing. The platforms helped lift free cash flow margin to 16.5%, up 300 basis points YoY. Also, NOW's adjusted net income grew by 31% YoY to $854 million in Q2. As AI continues to refine operations, ServiceNow is building an increasingly profitable business. All in all, the firm continues to demonstrate long-lasting revenue growth, as evidenced by the number of large customers it has attracted over the past five years. According to TipRanks data, NOW is now servicing over 2,000 large customers. Valuation and SBC: A Premium Worth Paying? Now, let's address the elephant in the room: ServiceNow's valuation. With a forward P/E ratio of 53x, NOW stock appears to be trading at a steep premium. Another concern I have is the company's stock-based compensation (SBC), which accounts for approximately 15% of revenue—a lofty figure for a company as mature as ServiceNow. This elevated SBC inflates free cash flow margins; therefore, investors should scrutinize the 16.5% FCF margin to gain a more accurate understanding of the cash picture. In fact, note that over the past 12 months, NOW has generated about $4 billion in free cash flow. However, the firm paid $1.85 billion in SBC, which continuously dilutes shareholders. That said, the company's growth story makes a compelling case for its valuation. ServiceNow raised its full-year subscription revenue guidance to $12.775–$12.795 billion, which suggests 20% growth, while its 98% renewal rate underscores customer loyalty. With AI reshaping industries and ServiceNow apparently leading in agentic workflows, NOW's premium feels justified for those with a long-term view. Consistent 'beat-and-raise' quarters and a strong competitive moat further bolster confidence. Just for context, ServiceNow's revenues have grown at a CAGR of 26% over the past five years, with little to no signs of slowdown recently, all while the scaling of the business drives even stronger earnings growth. Importantly, this trend is likely to persist at least in the medium term (and potentially even longer into the future, assuming AI's benefits start to compound). Evidently, today, the consensus EPS estimates see a CAGR of 30% over the next five years. Thus, today's multiple should normalize relatively easily in the coming years, and so I don't expect a notable pullback, assuming a valuation compression takes place. Is ServiceNow a Good Stock to Buy? Currently, analysts are very bullish on NOW stock. The stock carries a Strong Buy consensus rating, based on 29 Buy, three Hold, and one Sell ratings assigned over the past three months. Today, NOW's average stock price target of $1,148.61 implies 18.5% upside potential over the next twelve months. AI Boom Fuels NOW's Long-Term Investment Case ServiceNow's latest results highlight the effectiveness of its AI-driven strategy, delivering strong growth and improving operational leverage. While its elevated valuation and significant stock-based compensation warrant attention, the company's steady execution, high customer retention, and expanding AI capabilities support a bullish long-term outlook. As enterprises continue to embrace intelligent automation, ServiceNow is well-positioned to benefit from this secular shift. If its current momentum persists, the premium valuation may prove justified—making it a compelling contender in the future of enterprise software.
Hans India
19 hours ago
- Business
- Hans India
Cognizant holds pre-placement connect event at MITS
Madanapalle: Cognizant, a global technology and professional services leader, conducted a pre-placement connect event at Madanapalle Institute of Technology & Science (MITS) Deemed to be University for final-year B Tech and M Tech students here on Monday. Key speakers Raghavendra Kulkarni, Global Delivery Partner, and Jitender Singh, HR Senior Manager - Campus Recruitment, shared valuable insights on industry expectations, emerging tech skills, and career opportunities at Cognisant. The interactive session highlighted the growing demand for skills in Salesforce, ServiceNow, and Java. Kulkarni emphasised continuous learning and aligning academic goals with industry standards, while Singh guided students on succeeding in online assessments and tech interviews. Venu Chowdary, Head of Placement & Training at MITS, thanked Cognisant for their continued collaboration in shaping industry-ready graduates.
Yahoo
a day ago
- Business
- Yahoo
NinjaOne Appoints Geoff Davies as VP and Country Manager for Australia and New Zealand
Former ServiceNow and Elastic executive to drive NinjaOne's ANZ growth and customer success SYDNEY, July 28, 2025--(BUSINESS WIRE)--NinjaOne®, the automated endpoint management platform, today announced the appointment of Geoff Davies as Vice President and Country Manager for Australia and New Zealand (ANZ). Davies brings more than 15 years of experience leading high-performance sales teams across the region. As VP and Country Manager, Davies will be responsible for growing NinjaOne's business across Australia and New Zealand and continuing to make NinjaOne customers and partners wildly successful. Prior to NinjaOne, Davies led enterprise sales for ServiceNow in ANZ for more than a decade, scaling the region more than 8X. Under his guidance, his team consistently exceeded annual revenue targets and significantly grew the ANZ customer base. Davies also held senior sales leadership roles in other high-growth SaaS organizations, most recently as Regional Vice President of Commercial and Enterprise Sales for ANZ at Elastic. His leadership style focuses on collaboration, teamwork, and delivering meaningful value for the company and its customers. "Geoff is a proven sales leader with a deep understanding of the ANZ market and a passion for making his team and customers successful," said John Sapone, Chief Revenue Officer at NinjaOne. "As we continue to grow our presence in the region and deliver best-in-class value to IT teams and MSPs, Geoff will bring a unique perspective that will help NinjaOne, our customers, and our partners thrive." "Joining NinjaOne at this pivotal moment in rapid growth is the opportunity of a lifetime," said Davies. "The company's commitment to fostering community and customer success is unmatched in the industry, and it's clear that the leadership team is relentlessly focused on continuing to identify and solve customer pain points. I look forward to working with my fellow Ninjas and our partners to simplify IT for customers across Australia and New Zealand." NinjaOne is hiring globally and across all departments. To learn more, visit: About NinjaOne NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. Try NinjaOne for free at View source version on Contacts Media Contact: press@ Sign in to access your portfolio
Business Wire
a day ago
- Business
- Business Wire
NinjaOne Appoints Geoff Davies as VP and Country Manager for Australia and New Zealand
SYDNEY--(BUSINESS WIRE)-- NinjaOne ®, the automated endpoint management platform, today announced the appointment of Geoff Davies as Vice President and Country Manager for Australia and New Zealand (ANZ). Davies brings more than 15 years of experience leading high-performance sales teams across the region. As VP and Country Manager, Davies will be responsible for growing NinjaOne's business across Australia and New Zealand and continuing to make NinjaOne customers and partners wildly successful. As we continue to grow our presence in the region and deliver best-in-class value to IT teams and MSPs, Geoff will bring a unique perspective that will help NinjaOne, our customers, and our partners thrive. Share Prior to NinjaOne, Davies led enterprise sales for ServiceNow in ANZ for more than a decade, scaling the region more than 8X. Under his guidance, his team consistently exceeded annual revenue targets and significantly grew the ANZ customer base. Davies also held senior sales leadership roles in other high-growth SaaS organizations, most recently as Regional Vice President of Commercial and Enterprise Sales for ANZ at Elastic. His leadership style focuses on collaboration, teamwork, and delivering meaningful value for the company and its customers. 'Geoff is a proven sales leader with a deep understanding of the ANZ market and a passion for making his team and customers successful,' said John Sapone, Chief Revenue Officer at NinjaOne. 'As we continue to grow our presence in the region and deliver best-in-class value to IT teams and MSPs, Geoff will bring a unique perspective that will help NinjaOne, our customers, and our partners thrive.' 'Joining NinjaOne at this pivotal moment in rapid growth is the opportunity of a lifetime,' said Davies. 'The company's commitment to fostering community and customer success is unmatched in the industry, and it's clear that the leadership team is relentlessly focused on continuing to identify and solve customer pain points. I look forward to working with my fellow Ninjas and our partners to simplify IT for customers across Australia and New Zealand.' NinjaOne is hiring globally and across all departments. To learn more, visit: About NinjaOne NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. Try NinjaOne for free at
