Latest news with #TCF
West Australian
4 days ago
- Business
- West Australian
Secret Deloitte review into automated JobSeeker system warns of 'instability,' 'unintended impacts'
A $439,000 report kept under wraps by the government has issued urgent warnings over the system responsible for managing vulnerable Australians on JobSeeker, with fears the program punishes those struggling and is prone to error. The damning report comes after the Department of Employment and Workplace Relations (DEWR) and Services Australia were found to have illegally cancelled the JobSeeker payments of 964 recipients between April 2022 and July 2024. A review completed by Deloitte, which was received by DEWR on June 18 and remained unpublished until inquiries from NewsWire on Thursday, said repeated modifications and updates of the system had created at 'excessively convoluted' code base which 'lacks architectural integrity' had become 'difficult to manage. Commonwealth Ombudsman Iain Anderson said he feared it would have likely resulted in 'profound if not catastrophic' effects on Australians struggling financially. The mistaken terminations, which have been likened to robodebt 2.0, occurred after the controversial automated Targeted Compliance Framework (TCF) responsible for ensuring JobSeeker recipients met their mutual obligations repeatedly malfunctioned. A lack of a 'comprehensive design register' also meant any changes require 'extensive manual intervention across multiple databases and workflows,' resulting in a high 'likelihood of system instability and unintended impacts on participant case outcomes'. Additionally the Statement of Assurance said the TCF has 'not evolved or matured' since it was introduced under the Coalition government in 2018, and 'lacks the risk-based proportionality and participant centred design' found in similar programs used by the ATO, Australian Border Force and the NDIS. In another scathing finding, Deloitte, who were paid $439,142 to undertake the review, said other large government IT systems which weren't used by vulnerable Australians placed 'greater emphasis on human case management to respond to complex participant needs'. Criticisms were also made of the TCF's technical makeup. The report said the volatility of the program had been 'exacerbated by the widespread use of unconventional technical practices', like hard-coded fixes. However, the two out of three of the glitches which resulted in the nearly 1000 JobSeeker payment terminations were 'embedded during the original 2018 system'. Despite amendments passed in 2022, which called for greater discretion to be used before the cancelling of payments, Deloitte said there was 'no evidence' that the 'capacity for discretionary decision-making functionality was embedded in the system' ever. The review called on DEWR to limit or suspend further modifications to the system to 'constrain the risk of further disruptions,' and limit the introduction of new defects. If necessary, changes to comply with legislative updates should be 'thoroughly assessed by policy, legal and technical authorities to ensure legislative and policy compliance and anticipated outcomes are maintained'. DEWR must also urgently strengthen its current internal review processes to ensure negative case determinations are 'supported by appropriate evidence' and lawful under current legislation. Welfare advocates, like the Anti-Poverty Centre, the Australian Council of Social Services (ACOSS), and Economic Justice Australia have repeatedly criticised the use of the TCF, calling for the punitive measure to be removed. Mr Anderson, the Commonwealth Ombudsman also singled out DEWR secretary Natalie James had been so slow to act, taking 10 months April 2022 to September 2023 to pause the automated cancellations after it was raised by external legal advisers. As of March 21 this year, reductions and cancellations in income support payments have been paused pending ongoing legal and IT reviews, however suspensions have remained. The department has also yet to implement the Digital Protections Framework, despite legislative requirements passed in 2022, with Mr Anderson writing: 'We do not consider a delay of over three years, coupled with an indefinite commitment to future action, is reasonable'. Employment and Workplace Relations Minister Amanda Rishworth and the DEWR were contacted for comment.
Perth Now
4 days ago
- Business
- Perth Now
‘Unstable' Jobseeker system dudding Aussies
A $439,000 report kept under wraps by the government has issued urgent warnings over the system responsible for managing vulnerable Australians on JobSeeker, with fears the program punishes those struggling and is prone to error. The damning report comes after the Department of Employment and Workplace Relations (DEWR) and Services Australia were found to have illegally cancelled the JobSeeker payments of 964 recipients between April 2022 and July 2024. A review completed by Deloitte, which was received by DEWR on June 18 and remained unpublished until inquiries from NewsWire on Thursday, said repeated modifications and updates of the system had created at 'excessively convoluted' code base which 'lacks architectural integrity' had become 'difficult to manage. Commonwealth Ombudsman Iain Anderson said he feared it would have likely resulted in 'profound if not catastrophic' effects on Australians struggling financially. The mistaken terminations, which have been likened to robodebt 2.0, occurred after the controversial automated Targeted Compliance Framework (TCF) responsible for ensuring JobSeeker recipients met their mutual obligations repeatedly malfunctioned. The controversial automated system responsible for ensuring JobSeeker recipients complied with their obligations has been found to be unstable and poorly maintained. NewsWire/ Emma Brasier Credit: News Corp Australia A lack of a 'comprehensive design register' also meant any changes require 'extensive manual intervention across multiple databases and workflows,' resulting in a high 'likelihood of system instability and unintended impacts on participant case outcomes'. Additionally the Statement of Assurance said the TCF has 'not evolved or matured' since it was introduced under the Coalition government in 2018, and 'lacks the risk-based proportionality and participant centred design' found in similar programs used by the ATO, Australian Border Force and the NDIS. In another scathing finding, Deloitte, who were paid $439,142 to undertake the review, said other large government IT systems which weren't used by vulnerable Australians placed 'greater emphasis on human case management to respond to complex participant needs'. Criticisms were also made of the TCF's technical makeup. The report said the volatility of the program had been 'exacerbated by the widespread use of unconventional technical practices', like hard-coded fixes. However, the two out of three of the glitches which resulted in the nearly 1000 JobSeeker payment terminations were 'embedded during the original 2018 system'. Despite amendments passed in 2022, which called for greater discretion to be used before the cancelling of payments, Deloitte said there was 'no evidence' that the 'capacity for discretionary decision-making functionality was embedded in the system' ever. The review called on DEWR to limit or suspend further modifications to the system to 'constrain the risk of further disruptions,' and limit the introduction of new defects. If necessary, changes to comply with legislative updates should be 'thoroughly assessed by policy, legal and technical authorities to ensure legislative and policy compliance and anticipated outcomes are maintained'. DEWR must also urgently strengthen its current internal review processes to ensure negative case determinations are 'supported by appropriate evidence' and lawful under current legislation. Welfare bodies including ACOSS have called for the removal of the punitive and malfunctioning TCF, which was responsible for the unlawful automated cancellations of 964 JobSeeker payments. NewsWire/ Martin Ollman Credit: News Corp Australia Welfare advocates, like the Anti-Poverty Centre, the Australian Council of Social Services (ACOSS), and Economic Justice Australia have repeatedly criticised the use of the TCF, calling for the punitive measure to be removed. Mr Anderson, the Commonwealth Ombudsman also singled out DEWR secretary Natalie James had been so slow to act, taking 10 months April 2022 to September 2023 to pause the automated cancellations after it was raised by external legal advisers. As of March 21 this year, reductions and cancellations in income support payments have been paused pending ongoing legal and IT reviews, however suspensions have remained. The department has also yet to implement the Digital Protections Framework, despite legislative requirements passed in 2022, with Mr Anderson writing: 'We do not consider a delay of over three years, coupled with an indefinite commitment to future action, is reasonable'. Employment and Workplace Relations Minister Amanda Rishworth and the DEWR were contacted for comment.
The Guardian
05-08-2025
- Business
- The Guardian
Hundreds of jobseeker payments cancelled illegally by government IT system, watchdog finds
The legality of the system designed to penalise jobseekers has been thrown into doubt after the commonwealth ombudsman found a government department's automatic system unlawfully cancelled payments. The ombudsman has found 964 jobseekers had their payments unlawfully cancelled between April 2022 and July 2024 by the automated IT system that underpins the targeted compliance framework (TCF) system. TCF is designed to make sure jobseekers meet requirements such as attending meetings with an employment provider and applying for jobs to continue to receive their payments. Payment cancellations have been paused since January after the government found a further 1,326 people had financial penalties 'applied incorrectly' due to an IT issue. On top of this, 45 people had their payments illegally cancelled because the system continued to operate in error. On Wednesday, the ombudsman found the payments had been cancelled unlawfully and recommended the government continue to pause cancellations until the it could review the legality of the entire TCF system. The ombudsman, Iain Anderson, said he investigated cancellations where public servants working at the Department of Employment and Workplace Relations had failed to consider individual circumstances before cancelling a payment as laid down by law. 'They were just automating the cancellation without considering the individual circumstances of the jobseeker and whether it was appropriate to cancel the payment or not,' he told Guardian Australia. 'The target compliance framework itself has been very problematic in that regard.' Anderson said that in 2022 DEWR was also meant to put in a 'digital protection framework' to ensure jobseekers were treated fairly, but the department had failed to do so. Anderson said the secretary of DEWR, Natalie Jones, needed to be 'completely confident' the system was working properly before the cancellations resume. 'The targeted compliance framework has had a number of different problems, and so the secretary of DEWR needs to do much more than simply look at the unlawful cancellation issue. 'They need to be really certain that the entire target compliance framework is going to comply with the law and be fair.' He said there were also concerns as to whether the suspension of payments, which happens in tens of thousands of cases each month, was legal. 'We have some concerns as to whether the suspension process is happening fairly and reasonably,' he said. On top of this, Guardian Australia understands a Deloitte report into the IT system that underpins the TCF has found that it is not functioning within the proper legal frameworks. The Deloitte report – which has yet to be published – recommends overhauling the TCF's IT system to ensure that the suspension or cancellation of payments is done legally. The Greens have called for the government to abolish the TCF and release the report. 'It is clear that the TCF is an expensive hangover from a conservative government which has been heartlessly prolonged by this Labor government for far too long,' senator Penny Allman-Payne said. The DEWR is also conducting a legal review to examine the way decisions are being made under the legislation. The Ombudsman will continue to investigate the TCF with another report due out later in the year.
Perth Now
05-08-2025
- Business
- Perth Now
Fury after JobSeeker payments illegally cut
The administers of JobSeeker have been savaged in a report by the Commonwealth watchdog, which found actions taken by the Department of Employment and Workplace Relations (DEWR) and Services Australia likely had a 'catastrophic impact' on vulnerable Aussies. Between April 2022 and July 2024, 964 JobSeeker recipients had their payments automatically cancelled under a specific clause in the Target Compliance Framework (TCF) after it was amended in 2022. The framework is an automated system to get JobSeeker recipient to undertake compulsory tasks such as attending job appointments and actively search for work, with those who repeatedly fail to meet the mutual obligations subjected to financial penalties. Commonwealth Ombudsman Iain Anderson was scathing of DEWR secretary Natalie James and Services Australia, saying they 'failed to take adequate steps to ensure the TCF was implemented in accordance with the 2022 amendment,' resulting in an 'unlawful decision' to cancel income support payments. The move was done 'without consideration of the job seeker's circumstances' and the 'failure to exercise … discretion … (posed) potentially significant, if not catastrophic, consequences for vulnerable job seekers', he wrote. It also noted a further 45 job recipients had their payments automatically cancelled despite Ms James' decision to pause cancellations on September 2024 – the fifth IT error catalogued by the department. The Commonwealth Ombudsman was scathing of the federal entities responsible for administering JobSeeker payments. NewsWire/ Emma Brasier Credit: News Corp Australia 'We also found that the agencies failed to take all of the steps required under those amendments to safeguard job seekers,' the report set to be released on Wednesday found. Critically the report also states a Digital Protection Framework, despite having the legal requirement to do so. Mr Anderson also noted the automation failures happened after the Robodebt Royal Commission which highlighted the 'serious impact' automated processes can have on 'highly vulnerable people'. Ms James also took nearly 10 months between April 2022 to September 2023 to pause the automated cancellations after it was raised by external legal advisers, with Mr Anderson questioning the 'apparent lack of urgency' over the 'significant issue'. As of March 21 this year, reductions and cancellations in income support payments have been paused pending ongoing legal and IT reviews. 'We do not consider a delay of over three years, coupled with an indefinite commitment to future action, is reasonable,' the report said. 'It does not satisfy the legislative requirement in the SPROM Act that the Secretary establish the DPF. 'In our view, if parliament imposes an obligation on an agency head without specifying a time frame (as was the case here), the agency head should aim for implementation as soon as reasonably practicable.' While the department has accepted all seven recommendations issued by Mr Anderson, the ombudsman issued an urgent warning to all government agencies, calling on them to ensure all 'automated decision-making is aligned with law and policy and is subject to ongoing testing and assurance'. 'Implementation of the recommendations is an important step towards restoring the confidence of the public, parliament and above all the people affected, that automated decisions are being made responsibly and according to law,' he said. The report said the department failed to exercise discretion, which led to potentially 'catastrophic' consequences for vulnerable Aussies. NewsWire/ Nicholas Eagar Credit: NewsWire Antipoverty Centres spokesperson Kristin O'Connell urged more action, including the permanent removal of the TCF. 'It is not enough for the government to implement the Ombudsman's recommendations and move on,' she said. 'The release of this damning report is a significant moment for every person who has been subjected to compulsory activities while on a Centrelink payment and for those who have spoken up about the abuse they experienced. 'For the first time, welfare recipients may feel their experiences are being taken seriously and their lives being treated as valuable by someone in a position of power.' Greens' social services spokeswoman Penny Allman-Payne said the report should be a 'wake up call for change'. 'Despite clear warnings that the TCF is cruel and unlawful, Labor has continued to allow suspensions of payments to be used as a weapon against welfare recipients, to the benefit of so-called employment service providers who profit from poverty,' she said. 'It is clear that the TCF is an expensive hangover from a conservative government which has been heartlessly prolonged by this Labor government for far too long.' During Senate estimates in February, Ms James apologised and took full responsibility for the IT outages which resulted in the cancellations. 'I absolutely and unreservedly apologise on behalf of the department that we cannot have full confidence in this system delivering what it's intended to deliver,' she said. 'It's not acceptable, and it is my responsibility and not the minister's (Murray Watt), in this respect, although he may wish to add his own commentary but I will say that I am responsible, legislatively and administratively, for overseeing this process.' At the time her comments resulted in welfare advocates calling for a half to the TCF framework, with Australian Council of Social Service chief executive Cassandra Goldie lashing the system as 'overly punitive and in need of a complete overhaul'.
The Citizen
21-07-2025
- Business
- The Citizen
‘Tired of empty promises': Residents protest over tariff hikes
Some roads in Thembisa have been blocked as residents take to the streets in a service delivery protest over recent electricity tariff hikes. The protest, began at midnight, has caused traffic disruptions in parts of the township, with residents vowing to continue until their demands are addressed. Motorists have raised concerns that if unrest continues, major routes such as the R21 may be affected. The protest follows weeks of frustration in the community over increased electricity tariffs and poor service delivery. On July 20, a community meeting hosted by Thembisa ward councillors at Rabasotho Community Centre ended abruptly after residents rejected the meeting, demanding the presence of senior City of Ekurhuleni officials to provide answers on tariff increases implemented from July 1. Residents, supported by the Tembisa Community Forum (TCF), insisted they would only engage if the MMC for Finance and MMC for Energy attended, saying previous explanations from councillors were insufficient. Also read: Thembisa residents reject new electricity tariffs, demand action The meeting descended into commotion and was shut down before discussions could formally begin, with residents warning they would take to the streets if their concerns were not addressed by Monday. 'We needed the relevant officials present,' said TCF chairperson Lelenkie Lefakane. 'Residents wanted clarity on why tariffs have increased, but officials failed to show up. We have launched a petition to scrap these tariffs, which have become a heavy burden.' Ward councillor representative Thabang Jiyane explained that the imposed tariffs came from the National Energy Regulator of South Africa (NERSA) without consultation with local councillors. Many households have reported deductions of R126 from their prepaid electricity purchases since July 5, leaving families without power. Also read: City clarifies fixed charges and electricity tariffs for 2025/2026 'These tariffs were never discussed with us, and many households are left without electricity while struggling with rising costs,' Jiyane said, adding that councillors would take the matter up at their meeting on July 31. During Saturday's disrupted meeting, residents claimed over 6,000 homes in Thembisa were without electricity due to disconnections, while areas such as Maokeng Street remain without power. Community members have accused the City of prioritising revenue collection while failing to deliver basic services. Traffic authorities have urged motorists to exercise caution and avoid affected routes in Thembisa while monitoring the situation. This is a developing story. At Caxton, we employ humans to generate daily fresh news, not AI intervention. Happy reading!
