Latest news with #WABetaInfo
Hindustan Times
4 days ago
- Business
- Hindustan Times
New WhatsApp update lets businesses identify chats that require manual responses
WhatsApp has announced a new feature for business account users in its latest Android beta update (version 2.25.20.5), allowing them to filter chats that require manual replies. The update is currently available to some beta testers through the Google Play Beta Program. WhatsApp tests AI-handoff filter to help businesses reply to complex queries(Unsplash) This feature, known as the AI-handoff filter, is designed to help businesses quickly find conversations where WhatsApp's automated responses fail to resolve customer queries. The filter appears as a dedicated tab for WhatsApp Business users and lists all chats that need human attention. According to WABetaInfo, a trusted source for WhatsApp updates, the feature helps streamline the transition from AI-powered replies to human responses. "This filter is specifically designed for WhatsApp Business accounts and helps organise chats that require a manual message," WABetaInfo reported. The AI-handoff filter becomes active only when AI replies are enabled on a business account. These replies use artificial intelligence to answer frequently asked questions, drawing information from the business's profile, catalogue or policies. However, not every customer query can be handled by automation. In cases where the AI struggles, such as complex questions or issues outside predefined data, the conversation is flagged and listed in the AI-handoff tab. This allows business teams to quickly step in and provide support, ensuring better customer satisfaction. How the AI-handoff filter works Once enabled on the WhatsApp business account, the AI-handoff filter gathers all chats requiring manual attention into a dedicated tab, making them easily accessible in one place. This allows business users to quickly identify and respond to unresolved conversations without scanning through the entire chat list. According to WABetaInfo, 'Businesses also retain full control over the configuration of this filter, including how long a chat should remain listed before being cleared.' This flexibility helps teams tailor the feature to suit their specific workflows. The filter is only visible when AI-powered replies are active on the account. Designed to serve as a bridge between automation and human intervention, it ensures that queries beyond the scope of AI are promptly flagged and handled by a human agent. Gradual rollout to more users The AI-handoff filter is currently available to selected beta testers, but WhatsApp plans to expand access in the coming weeks. To try the feature, beta users can install the latest WhatsApp beta update for Android from the Google Play Store.
Mint
6 days ago
- Mint
New WhatsApp feature may let iPhone users switch between multiple accounts: Details
WhatsApp is reportedly developing a new feature for its iOS app that would allow users to handle multiple accounts on a single device more efficiently. The update, which is still in the development phase, could offer a dedicated section within the app's settings to switch between accounts without the need to log out or restart the application. According to a report by WABetaInfo, the feature was spotted in the beta version 25.19.10.74 of WhatsApp for iOS. It suggests the introduction of an 'Account List' page, essentially a central hub where all signed-in accounts will be displayed. From here, users would be able to view profile photos, statuses, and manage individual account settings, including adding or removing accounts. Once a specific account is selected, WhatsApp is expected to load the corresponding chat history, settings, and preferences unique to that account. This includes features like auto-download configurations, notification sounds, and backup options. Notably, the process would not require users to log out or restart the app, streamlining account management significantly. Alongside multi-account support, WhatsApp is also believed to be developing a new notification system tailored for users juggling more than one account. Notifications from secondary accounts will reportedly include both the sender's name and the relevant account name, allowing users to identify and respond more efficiently. Tapping on such a notification is expected to automatically switch to the corresponding account and open the chat directly. Despite being in active development, the feature is not yet available to beta testers via Apple's TestFlight programme. There is currently no official word on when the multi-account functionality will be rolled out to the public. If introduced, this could mark a notable expansion of WhatsApp's capabilities on iOS, bringing it closer in line with features already available on Android, and providing greater convenience for users who maintain separate personal and professional accounts.
Deccan Herald
6 days ago
- Business
- Deccan Herald
WhatsApp testing new multi-account feature in a single phone
In 2022, WhatsApp rolled out the multi-device feature that allows people to link a single WhatsApp account with up to four greatly enhances the user experience, as users will be able to reply to a message from a computer or another handset without needing their primary phone. And, most importantly, all messages in the inbox are synced in real-time, allowing users to view old messages on any linked Mark Zuckerberg-owned entity is testing another value-added feature that allows users to set up a secondary account on a single phone, reported WABeta Info, citing the latest WhatsApp beta of iOS version announces Gemini AI model that can run on robots user will get two options to add a second account to the phone: 1) By registering a new phone number, and 2) By linking an existing account through a QR whenever the user switches the account, the chat inbox will get synced with the device and allow him/her to view all the latest and old will come in handy for those who have enterprises or even corporate employees to have two different accounts for one personal and another for a related development, WhatsApp recently launched a new message summaries feature in the Messenger private message summaries, WhatsApp will offer the option to use a generative Artificial Intelligence-based Meta AI bot to summarise long unread messages in a brief for the new feature, Message Summaries, utilises Private Processing technology, which enables Meta AI to generate a response directly on the the user uses Meta AI in group chat, other members will not know he/she summarised the unread now, this new feature is available only in the US. It will be expanded to other countries in the coming brings Meta AI-powered private message the latest news on new launches, gadget reviews, apps, cybersecurity, and more on personal technology only on DH Tech.
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Business Standard
6 days ago
- Business Standard
WhatsApp tests in-app document scanner on Android: What is it, how it works
WhatsApp is testing an in-app document scanner for Android users, allowing document capture and PDF conversion within the app itself. Beta rollout is now underway Sweta Kumari New Delhi WhatsApp is testing a new in-app document scanning feature for Android users, allowing them to scan documents directly using the app's camera. According to WABetaInfo, the feature is currently available to select users through the WhatsApp beta for Android version 2.25.19.21. A similar feature has already been available on iOS for several months. WhatsApp in-app document scanner: What it is and how it works The new feature aims to streamline PDF sharing by eliminating the need for third-party scanning apps. Integrated into WhatsApp's document-sharing interface, the tool enables users to scan and send documents within the app. To access the feature, users can tap the Scan document option, which opens a live camera preview for capturing the document. The scanner includes two modes: Manual mode: Allows users to take a photo at a preferred moment, ideal for situations needing precise positioning or improved lighting. Automatic mode: Detects document edges and captures the image automatically, offering a faster and more convenient experience. Once captured, the image is processed locally on the device and converted into a PDF file. This PDF can then be shared in individual or group chats. According to the report, 'The entire scanning and conversion workflow takes place locally on the user's device and leverages Android's built-in APIs for document capture.' Like other content shared on WhatsApp, these scanned PDFs are protected by end-to-end encryption, ensuring only intended recipients can access them. This update highlights WhatsApp's ongoing focus on improving privacy and usability by building native features that reduce reliance on external apps. The feature is currently limited to beta testers on Android, with a broader rollout expected in the coming weeks.
Deccan Herald
24-06-2025
- Deccan Herald
WhatsApp to bring new option to create personalised wallpaper with Meta AI
Just a week ago, Meta began monetising WhatsApp with ads on status updates. Now, it is planning to bring more value-added features to enhance the user experience on the messenger is testing a new feature that allows users to generate custom chat wallpaper using generative Artificial Intelligence(gen AI)-powered Meta AI platform, reported WABeta Info, citing the latest WhatsApp Android beta you can see from the screen-grab (below), users can instantly create their chat wallpaper in a few seconds. With just a text description, users can refine and personalise as per their search app gets Gemini-powered AI Mode in feature offers more personalisation and looks way better than those stock wallpapers available on how to customise chat background wallpaper via Meta AI on WhatsApp:Step 1: Open Whatsapp >> Tap a chat session >> tap on the contact infoStep 2: Scroll down and select Chat theme > Tap on 'Create with AI' optionStep 3: Describe the theme, and the Meta AI will churn out the photo-realistic a related development, WhatsApp is also testing a new feature to translate messages on the new translation feature, it can translate several languages instantly. For the sake of user privacy and security, the in-app translator works within the device. This means the message never has to be transferred out of the phone and connect with a cloud server to get of now, there is no official word on how many languages WhatsApp will support at the testing new feature to translate messages, Channels' the latest news on new launches, gadget reviews, apps, cybersecurity, and more on personal technology only on DH Tech.
