Cognigy Takes Top Spot as Leader in Opus Research's 2025 Conversational AI Intelliview for Self-Service & Enterprise AI Agents
This recognition underscores Cognigy's commitment to empowering enterprises with production-ready, scalable AI solutions that go far beyond chatbot basics. The report cites Cognigy's strengths in visual AI agent orchestration, tool and function calling, AI Ops and observability, and a deep commitment to enterprise-grade control—all delivered through a platform built to scale real-time customer interactions across voice and digital channels.
'Cognigy exemplifies the next stage of conversational AI maturity,' said Ian Jacobs, VP & Lead Analyst at Opus Research. 'Their agentic approach—combining real-time reasoning, orchestration, and observability—demonstrates how GenAI can move beyond experimentation into meaningful, measurable transformation in the contact center.'
Cognigy was one of the few vendors identified in the report as a 'True Believer' in the evolution of GenAI-driven self-service, with tools designed to simplify deployment while giving enterprises full control. The platform's AI Agent Manager enables businesses to create, configure, and continuously improve intelligent agents—defining persona, memory scope, and access to tools and knowledge—all through a flexible, low-code interface. Cognigy uniquely blends deterministic logic with generative capabilities, ensuring both speed and reliability in automation.
'This recognition from Opus Research is more than a milestone—it's validation that our strategy is working,' said Alan Ranger, Vice President at Cognigy. 'We're delivering real-world, enterprise-grade automation that's transforming contact centers. From financial services to healthcare to global retail, our customers are scaling faster, resolving issues in real time, and delivering truly modern service experiences.'
With global Fortune 500 customers and partnerships across the CCaaS and AI ecosystem, Cognigy continues to lead the way in delivering enterprise-ready AI that combines usability, speed, and impact. This latest industry acknowledgment further solidifies its position as the go-to platform for intelligent self-service.
To download a copy of the report, visit https://www.cognigy.com/opus-research-2025-conversational-ai-intelliview.
To learn more or download the executive summary of the 2025 Opus Research Conversational AI Intelliview, visit www.opusresearch.net.
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1,000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota.
For more information and to book a demo visit: www.cognigy.com. Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at https://www.linkedin.com/company/cognigy.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
25 minutes ago
- Yahoo
Analyst Sees Strong Growth Pipeline for Workday (WDAY) Amid Healthy Enterprise Demand
Workday Inc. (NASDAQ:WDAY) is one of the 11 best debt-free stocks to invest in right now. On June 11, William Blair analyst Jake Roberge reiterated a Buy rating on Workday, reflecting his continued confidence in the company's growth outlook. While no specific price target was provided, the analyst pointed to several drivers behind his positive stance. Roberge believes Workday is well positioned in the current macroeconomic landscape, as interest in AI-driven enterprise tools continues to grow. He pointed to recent product launches such as Recruiter Agent, Extend Pro and Evisort, noting that early signs of adoption suggest growing interest and support the case for near-term uptake and longer-term revenue growth. A financial analyst working at a desk of computer monitors reviewing data. Roberge also pointed to Workday's growing traction in the financial services space, where it is competing against larger legacy providers such as SAP and Oracle. He believes continued momentum here could help the company gradually chip away at market share. He further noted that an uptick in new customer activity and encouraging trends in current remaining performance obligations (cRPO) suggest healthy underlying demand. In his view, these signs indicate that Workday is building a solid pipeline, which should support ongoing business expansion. Workday Inc. (NASDAQ:WDAY) provides cloud-based enterprise software for human capital management (HCM), financial management, and planning applications. While we acknowledge the potential of WDAY as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: Harvard University Stock Portfolio: Top 10 Stock Picks and . Disclosure: None. This article is originally published at Insider Monkey.
Yahoo
35 minutes ago
- Yahoo
KeyBanc Analyst Stands by Salesforce (CRM) Despite Informatica Deal Concerns
Salesforce Inc. (NYSE:CRM) is one of the 11 best debt-free stocks to invest in right now. In a sign of strong traction, the company recently reported that over the last six months, AI agent usage has increased by 233%, with more than 8,000 customer sign-ups to deploy Agentforce. Around the end of June, Salesforce also launched Agenforce 3, a significant upgrade designed to increase visibility and control for scaling AI agents. The company's rapid adoption of advanced AI capabilities has also drawn greater attention to Salesforce's broader strategy. On July 2, KeyBanc analyst Jackson Ader reaffirmed his Buy rating on Salesforce (NYSE:CRM), maintaining a $440 price target. Ader weighed both the potential benefits and short-term risks associated with Salesforce's proposed acquisition of Informatica, which was first announced in May 2025. Pixabay/Public Domain According to the analyst, the deal could be a strategically sound decision. One of the key obstacles limiting the adoption of Salesforce's AI assistant, Agentforce, is the lack of clean and accessible enterprise data. He noted that Informatica's tools could help clean up and streamline the data used in Salesforce's Data Cloud, which, in his view, would be a key step in improving the performance of Agentforce. Ader views this as a practical step toward enhancing how the company's AI platform works, while also laying the groundwork for future product expansion. The timing of the deal, however, raised some concerns. Rather than deepening a partnership, Salesforce has opted to fully acquire Informatica. Ader warned this decision could slow down progress on pressing data issues, possibly delaying improvements to Agentforce by a year or more. In his view, while the acquisition could create value over time, the urgency of fixing Agentforce's data gap may not align with the longer timeline required for integration. Salesforce Inc. (NYSE:CRM) is a global leader in customer relationship management (CRM) software. Its cloud-based platform provides solutions for sales, service, marketing, and commerce, enabling businesses to build stronger customer connections using the power of data and AI. While we acknowledge the potential of CRM as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: Harvard University Stock Portfolio: Top 10 Stock Picks and . Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
an hour ago
- Yahoo
Veteran analyst issues eye-popping Microsoft stock price target
Veteran analyst issues eye-popping Microsoft stock price target originally appeared on TheStreet. Microsoft's () has been a dark horse this year, as its cloud and AI engines continue to fire. Be it Azure's dominance, Copilot's spread, or its massive data center bets, Microsoft is marching forward with considerable aplomb. 💵💰💰💵 Despite the uncertainty, it has kept pushing the pace, posting strong guidance, winning fresh analyst upgrades, and firmly holding its spot at the top of the tech hierarchy. All things point to more upside for Microsoft stock, and that's exactly why a fresh Wall Street upgrade just dropped jaws, setting a price target that's adding another massive chunk to its already giant market cap. Microsoft's Azure cloud has been doing a lot of heavy lifting, and the numbers prove it. For context, in the third quarter of fiscal 2025, Microsoft's Intelligent Cloud sales hit $26.8 billion, up 21% year-over-year. Strip out forex-related swings, and that growth jumps to 22%. At the core of it all is Microsoft's dependable Azure and its other cloud services, which posted an incredible 35% quarterly growth in constant currency. Nearly 50% of that jump came directly from AI workloads. Add it all up, and Microsoft's total cloud sales have soared to $42.4 billion, marking a 20% robust infrastructure-as-a-service (IaaS) demand is pushing the company's capacity to the limit in key regions, indicative of Azure's infrastructure muscle. Currently, Azure commands roughly 23% to 25% of the global cloud market share. That's closing in on Amazon Web Services' 29%, while Google Cloud trails behind at around 12%. Microsoft's commercial bookings are also through the roof, up 67% year-over-year to roughly $300 billion in locked-in contracts offering some serious revenue visibility. Management's outlook is just as strong. For Q4, it's targeting Intelligent Cloud sales of $28.75 billion to $29.05 billion, with Azure growth pinned at roughly 34% to 35%. Demand hasn't shown signs of much easing, even as supply constraints bite. More Tech Stock News: TikTok's next move has Google and Meta sweating bullets Cathie Wood shells out $13.9 million for one high-stakes biotech stock Apple's quiet shake-up could redefine its future Profitability is surging, too. Last quarter's earnings per share came in at $3.46, blowing past Wall Street's expectations and reflecting healthier margins from Azure's scale. Needless to say, it has been nothing but success since CEO Satya Nadella's pivot to the cloud in 2014, with Microsoft pouring $80 billion into data-center buildout. Also, its tight partnership with OpenAI and its investments in Copilot AI are starting to pay off. Piper Sandler just bet big on Microsoft's cloud momentum, and its fresh $600 price target is a testament to that. The research firm bumped its target from $475 to $600 on July 10, a massive jump from Microsoft stock's current price of around $504.80, flirting with the $4 trillion club. Piper Sandler touts Microsoft's growing grip on the cloud, especially in IaaS, pointing to new survey data that shows Azure spending intentions hitting record highs. For the first time, over 80% of chief information officers told Piper they are looking to raise spending on Azure. That cements Microsoft as the leading cloud and AI infrastructure pick for major not a fluke, either. Net spending intentions for Azure have risen, considering in Piper's last four surveys, from 60% to 66%, then 77%, and now 81%. That's a superb climb that shows enterprise commitment is sticking, as its rivals fight for market share. Moreover, the firm is baking in stronger operating cash flow margins, up to 51.8% from 47%, applying a 26-times multiple on 2030 estimates, then discounting back three years. Backing up the bullish call, BMO Capital also lifted its price target on Microsoft, though not quite as aggressively. BMO sees Microsoft stock surging to $550, up from $485, due to steady Azure usage and upbeat feedback from cloud experts. Still, we're seeing stable consumption and aggressive pricing from VMware, which helps with cloud migrations. BMO is holding its Azure growth forecasts steady for now, which doesn't hurt Microsoft's analyst issues eye-popping Microsoft stock price target first appeared on TheStreet on Jul 11, 2025 This story was originally reported by TheStreet on Jul 11, 2025, where it first appeared. Sign in to access your portfolio
