Latest news with #GenAI-driven
Mint
23-07-2025
- Business
- Mint
Infosys Q1 results preview: PAT, revenue may rise in single digits YoY; should you buy the stock ahead of Q1 earnings?
India's second-largest IT company Infosys is set to announce its Q1 results for the financial year 2025-26 on Wednesday, 23 July. After mixed set of numbers from other IT majors, such as TCS and HCL Tech, focus will be on deal TCVs and pipeline, management commentary on demand outlook, hiring trends, and GenAI deal wins. According to experts, the IT major is likely to post single-digit year-on-year (YoY) growth in both revenue and profit, while its sequential performance may remain subdued. According to the estimates of brokerage firm Phillip Capital, Infosys may report a 5.9 per cent YoY rise in revenue and an 8 per cent rise in profit after tax (PAT). EBITDA may increase 6.5 per cent and EBITDA margin may climb by 13bps YoY. Phillip Capital expects Infosys to report revenue growth of 1.4 per cent QoQ in constant currency (CC) terms on a weaker base of Q4, higher billing days and $15 million contribution (nearly 30bps) from recent acquisitions. Margins, according to Phillip Capital, may remain stable. Headwinds include part wage hike, normalisation of third-party costs offset by lower visa costs, said the brokerage firm. "We expect Infosys to narrow FY26 growth guidance to 1-3 per cent YoY in CC (0-3 per cent earlier). Revised guidance will include nearly 40bps contribution from recent acquisitions. We expect EBIT margins guidance to stay intact at 20-22 per cent," said Phillip Capital. Similarly, brokerage firm Motilal Oswal Financial Services expects a 5.9 per cent YoY rise in revenue and a 4.3 per cent rise in PAT. EBITDA may rise by 5.3 per cent, but EBITDA margin may decrease by 20 bps YoY. "We expect Infosys to upgrade the lower end of its guidance by 100bp to account for inorganic impact (current guide:0-3 per cent CC for FY26, estimated inorganic contribution of 80bp)," said Motilal Oswal. Experts believe Infosys remain a long-term buy due to the company's growth outlook. "We advise investors to keenly watch for Q1FY26 result of Infosys and consider investing in Infosys for a long-term view as the future outlook is promising on account of its deal pipeline, GenAI-driven transformation deals and recent acquisitions," said Rajesh Sinha, Senior Research Analyst at Bonanza. However, some technical experts indicate weakness on charts, which suggests the downtrend may continue. Infosys share price is down about 2 per cent for the current month. Shitij Gandhi, Senior Research Analyst (Technicals) at SMC Global Securities pointed out that Infosys stock has been in a sustained downtrend, trading within a declining channel and consistently staying below its key moving averages. The bearish momentum remains dominant on both daily and weekly timeframes. However, Gandhi highlighted that over the past few weeks, the stock has attempted to hold above its crucial 200-day exponential moving average (EMA), currently positioned at ₹ 1,530 on the weekly chart. Despite this, the broader trend remains negative, with strong resistance expected in the ₹ 1,600–1,700 range. "Given the prevailing structure, we anticipate the downtrend to persist, with a potential acceleration in selling pressure if the stock breaks below the ₹ 1,530 support level," said Gandhi. Similarly, Mandar Bhojane, Senior Technical & Derivative Analyst at Choice Broking, said investors should stay cautious ahead of the results and consider entering only on a breakout above key resistance levels or if the management commentary and guidance remain strong. Technically, Bhojane underscored that Infosys is currently trading in a sideways trend near ₹ 1,574. He said a decisive close above the ₹ 1,600 mark could trigger a potential rally towards ₹ 1,700. On the downside, ₹ 1,540 acts as immediate support, and any bullish reversal from that zone could offer a buy-on-dips opportunity. According to Bhojane, the next major support lies at ₹ 1,500, below which further correction may unfold. "The stock is trading below key EMAs, and the RSI is at 42.5, trending downward—indicating weakening momentum. Despite healthy volume activity, price remains range-bound, suggesting a wait-and-watch approach until a breakout occurs on either side," Bhojane said. Read all market-related news here Disclaimer: This story is for educational purposes only. The views and recommendations expressed are those of individual analysts or broking firms, not Mint. We advise investors to consult with certified experts before making any investment decisions, as market conditions can change rapidly and circumstances may vary.
Cision Canada
15-07-2025
- Business
- Cision Canada
QualiZeal Receives Frost & Sullivan's 2025 India Technology Innovation Leadership Recognition for Excellence in GenAI Quality Engineering Platforms
QualiZeal's AI-powered platforms are revolutionizing software quality engineering and accelerating innovation through GenAI-driven automation. SAN ANTONIO, July 15, 2025 /CNW/ -- Frost & Sullivan is pleased to announce that QualiZeal has been awarded the 2025 India Technology Innovation Leadership Recognition in the GenAI quality engineering platform industry for its outstanding achievements in advancing software quality engineering through artificial intelligence and automation. This recognition highlights QualiZeal's consistent leadership in driving measurable outcomes, strengthening its market position, and delivering customer-centric innovation in an increasingly automated and competitive technology landscape. Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. QualiZeal excelled in both, demonstrating its ability to align strategic initiatives with market demand while executing them with consistency, scale, and innovation. "QualiZeal's deep-rooted focus on GenAI integration and its independent QE model allow it to address critical challenges that traditional embedded approaches cannot resolve. Its flagship platforms, QMentisAI and QualiCentral, represent a next-gen approach to software testing—data-driven, intelligent, and deeply aligned with customer success," said Heena Juneja, Industry Principal at Frost & Sullivan. Guided by a long-term growth strategy focused on innovation, strategic collaboration, and workforce inclusion, QualiZeal has shown its ability to adapt and lead in a rapidly evolving digital ecosystem. The company's investments in AI-driven accelerators, agentic AI, and scalable delivery models have enabled it to maintain a competitive edge and deliver transformative results across global markets. QualiZeal's suite of platforms, including the breakthrough QMentisAI (patent pending), uses GenAI to address software testing needs. Built on the MAYA (Most Advanced Yet Acceptable) design principle, QMentisAI offers 18 advanced capabilities for generating test cases, automating scripting, delivering real-time defect insights, and more. Engineered to integrate GenAI across the software testing lifecycle, QMentisAI helps cut test durations by nearly 60% while enabling up to 95% test coverage. The platform's agentic architecture (e.g., Test Strategy Agent, User Story Refinement Agent) includes built-in explainability features using RAG (Retrieval-Augmented Generation), providing users visibility into how decisions and suggestions are made—facilitating better trust and human oversight. The complementary platform and powerful suite of Quality Engineering assets and accelerators, QualiCentral, provides actionable QE analytics, equipping enterprises with data to improve decision-making, automation strategy, and release readiness. "As software engineering evolves, QMentisAI is our answer to bridging the gap between technology and human ingenuity. We are honored by this recognition for our platform's ability to significantly reduce manual effort, accelerate timelines, and foster seamless collaboration, making it a game-changer for teams striving for excellence," added Pradeep Govindasamy, Co-Founder, President & CEO, QualiZeal." "QMentisAI and QualiCentral are built in-house without any third-party dependencies. These platforms embody our vision of combining cutting-edge technology with human expertise to deliver superior results," said Madhu Murty, Co-Founder & Head of India Operations, QualiZeal. "By harnessing GenAI and a human-in-the-loop approach, we're enabling teams to reduce manual effort, expedite delivery timelines, and achieve unprecedented levels of efficiency in software testing." QualiZeal's unwavering commitment to customer experience further strengthens its market position. By enabling AI-powered self-service capabilities, adopting outcome-based pricing models, and expanding local delivery hubs—such as its newly launched Global Capability Center in Hyderabad—the company continues to exceed expectations for speed, quality, and efficiency. Its partner-led innovation strategy, including collaborations with Tricentis and Panaya, reinforces its ability to co-create innovations and deliver next-generation testing solutions at scale. Frost & Sullivan commends QualiZeal for setting a high standard in competitive strategy, execution, and market responsiveness. The company's vision, innovation pipeline, and customer-first culture are shaping the future of software quality engineering and driving tangible results across industries. Each year, Frost & Sullivan presents the Technology Innovation Leadership Recognition to a company that demonstrates outstanding strategy development and implementation, resulting in measurable improvements in market share, customer satisfaction, and competitive positioning. The recognition celebrates forward-thinking organizations that are reshaping their industries through innovation and growth excellence. Frost & Sullivan Best Practices Recognitions acknowledge companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry. About Frost & Sullivan For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. About QualiZeal QualiZeal is North America's fastest-growing independent, AI-powered modern Quality Engineering company, delivering services across Quality Engineering, Digital Engineering, Advisory, and Emerging Tech Testing. Empowering global organizations through award-winning proprietary platforms like QMentisAI (patent pending) and QualiCentral, QualiZeal leverages AI and GenAI to solve complex QE challenges at scale and speed. Recognized by Gartner, Everest Group, Forrester, Frost & Sullivan, and NelsonHall, the company has earned multiple accolades—including the 2025 Gold Stevie® Award for Fastest Growing Tech Company of the Year (American Business Awards®), ET NOW's Best Organizations for Women, and the Economic Times' IT/ITES Services Provider of the Year, the 2022 Global Choice Award and 2024 American Business Award®. Trusted by 70+ global enterprise clients and backed by 850+ elite quality engineers, QualiZeal drives seamless digital transformation—reflected in an exceptional NPS score of 75.
Business Wire
07-07-2025
- Business
- Business Wire
Cognigy Takes Top Spot as Leader in Opus Research's 2025 Conversational AI Intelliview for Self-Service & Enterprise AI Agents
DALLAS--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, has been recognized as the leader in the newly released 2025 Conversational AI Intelliview from Opus Research. The report, titled 'Decision-Maker's Guide to Self-Service & Enterprise Intelligent Assistants,' shows Cognigy as the leading platform across critical evaluation areas including product capability, enterprise fit, GenAI maturity, and deployment performance. This recognition underscores Cognigy's commitment to empowering enterprises with production-ready, scalable AI solutions that go far beyond chatbot basics. The report cites Cognigy's strengths in visual AI agent orchestration, tool and function calling, AI Ops and observability, and a deep commitment to enterprise-grade control—all delivered through a platform built to scale real-time customer interactions across voice and digital channels. 'Cognigy exemplifies the next stage of conversational AI maturity,' said Ian Jacobs, VP & Lead Analyst at Opus Research. 'Their agentic approach—combining real-time reasoning, orchestration, and observability—demonstrates how GenAI can move beyond experimentation into meaningful, measurable transformation in the contact center.' Cognigy was one of the few vendors identified in the report as a 'True Believer' in the evolution of GenAI-driven self-service, with tools designed to simplify deployment while giving enterprises full control. The platform's AI Agent Manager enables businesses to create, configure, and continuously improve intelligent agents—defining persona, memory scope, and access to tools and knowledge—all through a flexible, low-code interface. Cognigy uniquely blends deterministic logic with generative capabilities, ensuring both speed and reliability in automation. 'This recognition from Opus Research is more than a milestone—it's validation that our strategy is working,' said Alan Ranger, Vice President at Cognigy. 'We're delivering real-world, enterprise-grade automation that's transforming contact centers. From financial services to healthcare to global retail, our customers are scaling faster, resolving issues in real time, and delivering truly modern service experiences.' With global Fortune 500 customers and partnerships across the CCaaS and AI ecosystem, Cognigy continues to lead the way in delivering enterprise-ready AI that combines usability, speed, and impact. This latest industry acknowledgment further solidifies its position as the go-to platform for intelligent self-service. To download a copy of the report, visit To learn more or download the executive summary of the 2025 Opus Research Conversational AI Intelliview, visit About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1,000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota. For more information and to book a demo visit: Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at
Time of India
04-07-2025
- Business
- Time of India
Salesforce to advance AI-led processes for godrej capital's lending business
Godrej Capital, the financial services arm of the Godrej Industries Group, and Salesforce, the #1 AI CRM*, today announced a strategic collaboration to deepen Godrej Capital's subsidiaries' technology edge in digital lending infrastructure and drive superior customer experience across its portfolio in India. Deloitte India has been onboarded as the implementation partner for this initiative, facilitating seamless integration and accelerated deployment of Salesforce's advanced platforms across Godrej Capital's lending for its consistent focus on innovation and early adoption of GenAI-driven solutions, this collaboration with Salesforce reflects a shared vision to build a future-ready, digitally agile lending ecosystem. With Deloitte's proven expertise in delivering large-scale technology transformations, the partnership is expected to significantly enhance operational agility, customer experience, and risk intelligence across the company's product portfolio. As a part of this collaboration, the company is enhancing its lending infrastructure by consolidating its Loan Origination System (LOS) into best-in-class AI-driven platforms, powered by Salesforce, across its entire product line, alongside its existing core customer relationship management (CRM) platform. This modernized infrastructure enables the delivery of highly intelligent, seamless, and personalized lending journeys - right from initial application to disbursement. These enhancements are aimed at further improving turnaround times, driving accuracy, and strengthening credit delivery for individuals and enterprises across India. By leveraging Salesforce's AI-driven insights, the company is creating a more agile, data-lending process to support smarter cross-selling strategies, sharpen risk management, and deliver more tailored experiences at scale. With a unified 360-degree view of customers across products, channels, and touchpoints, the company is well-positioned to continue offering exceptional customer service, operational agility, and minimized manual interventions across its lending lifecycle. Comments on the news: Manish Shah, MD & CEO, Godrej Capital , said, 'At Godrej Capital, our technology-first approach and ongoing investments in GenAI have been key to how we scale financial solutions. Our continued association with Salesforce, a global leader in AI-driven platforms complements these efforts, enabling us to deliver even smarter credit experiences, improve operational efficiency, and create new opportunities for personalization and speed. More importantly, this partnership reflects our shared focus on applying technology to solve real-world challenges in financial services and supporting India's broader economic growth through a more inclusive, agile lending ecosystem.' Arundhati Bhattacharya, President and CEO, Salesforce - South Asia , shared, 'The financial services industry is at a defining moment — where technology is not just enhancing systems, but fundamentally reshaping how institutions engage, decide, and serve their customers. In a digital-first world, the future will belong to those who lead with intelligence, agility, and trust. AI is central to this shift - enabling faster decisions, deeper customer insight, and more personalized engagement at scale. Godrej Capital stands out as a bold innovator in this space - combining a strong customer-first ethos with a digital-first mindset. As they reimagine credit delivery not only for India's MSMEs but for every borrower, entrepreneur, and household that fuels the country's growth, we're proud to support their journey with a unified, AI-powered platform that brings together data, intelligence, and speed to unlock the next frontier of inclusive growth.' Ashwin Ballal, Partner, Deloitte India , added, 'We are pleased to partner with Godrej Capital on this ambitious transformation. The integration of Salesforce's AI-led platforms, combined with Godrej Capital's digital-first vision, presents a tremendous opportunity to reshape lending experiences in India. Our deep domain knowledge, proven implementation capabilities, and global best practices will support Godrej Capital in building an agile, scalable, and future-ready digital infrastructure that delivers real business impact.' With an expanding footprint, Godrej Capital continues to invest in scalable, future-ready technology. Its in-house teams are driving GenAI-led solutions across functions to enhance efficiency. Strengthening this, SAKSHAM, the company's enterprise-grade GenAI and ML platform, centralises AI development, enables secure LLM integration, and simplifies governance to deliver intelligent, customer-centric solutions for the evolving BFSI landscape. As part of the ongoing product innovation, Salesforce continues to expand the boundaries of enterprise AI with Agentforce — the Salesforce Platform that enables companies to build and deploy AI agents capable of autonomously taking action across business functions. Agentforce represents the next evolution of Salesforce — a platform where AI agents work alongside humans to create a digital workforce that amplifies human potential and delivers results with unmatched speed and intelligence. *Salesforce, the #1 CRM , powered by AI technology and capabilities .
Finextra
24-06-2025
- Automotive
- Finextra
Navigating Opportunity and Risk in Fuel and Payments: By Oliver Tearle
The fuel industry is constantly changing, driven by new technology and consumer behaviour shifts. While electric vehicles mark a fundamental change in energy use, the immediate challenges and opportunities for forecourt operations and payment systems continue to evolve. Generative AI (GenAI) is emerging within this dynamic environment as a technology that can significantly improve efficiency, fraud detection, and customer engagement. GenAI is already making waves in the fuel industry, particularly in optimising processes. So far, its capabilities include generating draft documents, presentations, and computer code, as well as summarising large documents and emails. While these applications are just the beginning, we anticipate even greater efficiency as the technology matures and integrates more deeply. This is where Agentic AI comes in, taking GenAI to the next level by enabling intelligent process automation. Instead of just generating content, Agentic AI can understand a problem and determine the best course of action. This capability is perfect for a wide range of back-office operational tasks. For instance, imagine a fraud analyst investigating a suspicious transaction. An Agentic AI could analyse various data points, such as transaction history, customer profiles, and location data, and then autonomously decide whether to flag the transaction for human review, block it, or request further verification from the customer – all based on its assessment of the risk. GenAI's spread isn't limited to legitimate business uses. Criminals are also harnessing its power to ramp up fraudulent activities. They now use GenAI to create highly realistic fake fuel card applications, often getting the necessary stolen data from illicit online marketplaces. The resulting fraudulent cards can cause substantial financial damage when these counterfeit applications are approved. What's more, these fraudsters are experts in fuel card fraud, enabling them to exploit the cards for maximum value over extended periods, often without immediate detection, which significantly escalates the overall problem. In response to this growing threat, fraud detection tools increasingly incorporate GenAI capabilities to strengthen their defences. New GenAI-driven features allow for advanced fraud screening and detection, helping identify suspicious activities earlier. GenAI is particularly good at processing sequential data and spotting subtle differences between legitimate and fraudulent patterns, often leading to much earlier identification of fraudulent transactions than previous analytical methods. Additionally, the development of Agentic AI has the potential to change the way we build fraud systems, continuously adapting to new fraud trends, requiring minimal human intervention or feedback, such as insights from fraud management teams during case reviews. This ability to learn and adapt is crucial in an environment where fraud tactics constantly evolve. While sophisticated technological safeguards are critical for reducing cyber threats, human elements often remain vulnerable. Fraudsters are aware of that and have capitalised on it using GenAI to create very convincing phishing emails. These communications are designed to trick staff into clicking malicious links, opening harmful files, or even directly transferring funds. Soon, GenAI-based email scanners are expected to mitigate this threat. These systems will analyse email content and, by cross-referencing it with past communications from the supposed sender, determine how likely the message is to be authentic. For instance, if there's an increase in phishing attempts impersonating senior leadership, an email scanner could compare the current message against all previous emails from that individual, providing a probability score regarding its legitimacy. Beyond the immediate concerns of fraud, the gradual shift towards electric vehicles is causing a fundamental change in how forecourts operate. As internal combustion engine vehicles become less common, forecourts adapt to the longer dwell times associated with EV charging. This shift is driving the integration of additional services, transforming forecourts into multi-purpose destinations. GenAI is poised to become a core technology for the strategic deployment and continuous management of modern forecourt ecosystems. Its analytical power will inform key decisions, from optimising product placement in retail areas to determining the ideal type and number of additional facilities needed at various forecourts, depending on foot traffic and geographical location. The increasing number of customers on-site, especially during busy charging periods, creates new operational challenges. A significant concern is congestion at EV charging points, which can lead to customer frustration and a potential loss of business if all charging infrastructure is occupied. GenAI can continuously monitor site traffic data, enabling more efficient operational management. This includes dynamically adjusting staffing levels to match demand. When integrated with fuel card platforms, this can be further enhanced through real-time, personalised offers delivered directly to drivers. Leveraging vehicle telematics data, the fuel card platform can ascertain a vehicle's current location and anticipate its planned route and remaining fuel or energy levels. This allows for automated route updates with targeted incentives, encouraging drivers to stop at specific sites through tailored fuel or site-specific promotions, thereby improving the overall operational efficiency of the forecourt network. Fuel card operators themselves stand to benefit significantly from advancements in GenAI. GenAI can provide early warnings of potential customer churn, payment defaults, or shifts towards rival fuel card providers by analysing individual customers' and cards' regular fuelling patterns. This predictive capability allows operators to intervene proactively, for example, by issuing personalised offers designed to foster continued customer loyalty and usage. Furthermore, customer behaviour can be monitored more frequently to ensure each customer receives the most appropriate discount plan for their usage profile. This granular level of customer engagement, informed by GenAI, can contribute to deeper customer loyalty and sustained business relationships within the evolving fuel and payments ecosystem. Generative AI (GenAI) is already boosting efficiency, and it's set to integrate into nearly every business area in the coming years, fuelling significant growth. This technology's future is both exciting and disruptive as it advances. One certainty is that GenAI will enable businesses to respond faster to evolving trends and dramatically improve back-office operations, leading to greater customer satisfaction and business expansion.
