San Francisco-based entrepreneur takes a trip on India's worst-rated airline, his reaction will surprise you
IndiGo
, ranked among the world's worst airlines in a global ranking, got an unexpectedly positive review from a San Francisco-based entrepreneur who recently flew on one of its flights. Despite the reputation, the entrepreneur shared his experience online and called it 'the best budget airline experience so far.'
Global ranking puts IndiGo near the bottom
IndiGo, India's largest airline by market share, was ranked 103rd out of 109 airlines in the 2024
AirHelp Score report
. The report evaluates airlines based on on-time performance, service quality, and claims processing. Sphinx, a San Francisco-based entrepreneur and travel vlogger, took an
IndiGo flight
during a recent visit to India. Posting on his account on X (formerly Twitter), he shared a video reviewing his journey. 'India's worst-rated airline is not that bad but Indian passengers are unforgiving,' he wrote.
— protosphinx (@protosphinx)
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The tweet quickly gained attention, especially because his reaction differed from the general public sentiment.
"A good start for the worst rated airline in India" Sphinx started his review with low expectations. 'Here we go, final call and the good news is the flight is on time so it's a good start for the worst rated airline in India,' he said in the video.
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He appreciated the boarding process, noting that there was no need to walk on the tarmac. 'Also usually with these cheap airlines you need to go on the tarmac and then go up the stairs to the plane but there's a tunnel straight in so another thumbs up for IndiGo.'
The flight took off only seven minutes after the scheduled time. 'Only seven minutes after the estimated departure time we have takeoff. Impressive,' he added.
Review of IndiGo's in-flight meal: "Seven out of ten, does the job"
Sphinx also tried IndiGo's chicken junglee sandwich mid-flight and gave a detailed review. 'Right here we go with the chicken junglee sandwich, no idea why it's called junglee but we've got like brown and white on the bread. Pretty interesting with chicken mayonnaise in the middle. Let's give it a go.'
He continued, 'It's bread, it's very fresh, fluffy and inside that chicken it's very moist with the mayonnaise... Seven out of ten, does the job.'
Flight staff and service earn praise
He also praised the flight crew. 'Staff are lovely, all speak English. So far this has been the best budget airline experience,' he concluded in the clip.
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