Latest news with #AirHelpScore
India Today
22-05-2025
- India Today
US man's review of India's 'worst-rated' airline IndiGo goes viral. Watch video
India's largest airline IndiGo, which was rated among the world's worst airlines in 2024, has managed to impress a US man who shared a glowing review of his flight experience in a now-viral a short clip posted on X, the man described his journey with IndiGo as smooth, clean, and comfortable.'The good news is that the flight is on time. Spotless, really, really clean and leg room is pretty good,' he said, adding: 'Seat is relatively comfortable. Only 7 minutes after the estimated departure time and we take off. Impressive.'advertisement During his IndiGo flight, the man also tried the Chicken Junglee Sandwich and rated it a 7 out of 10, complimenting the fresh bread and moist conclude, he added: 'The staff are lovely. All speak English. This has been the best budget airline experience I could have ever imagined.'The video was shared with the caption, 'India's worst-rated airline is not that bad but Indian passengers are unforgiving.'Watch the video here:Indias worst rated airline is not that bad but Indian passengers are has been ranked among the worst airlines globally in the AirHelp Score report 2024, landing at 103rd out of 109 airlines evaluated. sphinx (@protosphinx) May 20, 2025IndiGo was rated among the world's worst airlines in the 2024 global rankings released by AirHelp, a European Union claims processing agency. In its 2024 report, AirHelp gave IndiGo a score of 4.80, placing it at the 103rd spot among 109 airlines on the had outrightly rejected the report and questioned the credibility of the Watch
Time of India
22-05-2025
- Business
- Time of India
Viral: American entrepreneur's review about India's 'worst-rated airline' is a pleasant surprise
When you hear "India's worst-rated airline," you probably don't expect a glowing review. But that's exactly what happened when a San Francisco-based entrepreneur, known online as @protosphinx, took a flight with IndiGo , India's largest airline by market share. Despite IndiGo's low global ranking—103rd out of 109 airlines in the 2024 AirHelp Score report—his experience was surprisingly positive. The pleasant surprise In a video shared on X (formerly Twitter), @protosphinx documented his journey from boarding to landing. He noted the convenience of the boarding process, highlighting that passengers could board directly through a tunnel without walking on the tarmac or climbing stairs—a feature not always available with budget airlines. He also spoke about how the flight took off only seven minutes after the scheduled time. 'Only seven minutes after the estimated departure time we have takeoff. Impressive,' he added. Once onboard, he was pleasantly surprised by the generous legroom and the punctuality of the flight, which took off only seven minutes after the scheduled time. He also praised the cabin crew for their professionalism and English proficiency, which made communication seamless. The in-flight meal—a chicken junglee sandwich—earned a "seven out of ten" rating from him. While not gourmet, he found it satisfactory for a budget airline. Concluding his review, he remarked, "So far, it is the best budget airline experience I could have ever imagined." His positive experience stands in contrast to IndiGo's poor global ranking and has sparked discussions online about the disparity between public perception and individual experiences. "Indias worst rated airline is not that bad but Indian passengers are unforgiving. IndiGo has been ranked among the worst airlines globally in the AirHelp Score report 2024, landing at 103rd out of 109 airlines evaluated," he has captioned the video. Netizens were also happily surprised with the review. "Indigo is way better than some of the American/European domestic airlines I have travelled in. Some of the western domestic airlines feel less of a plane and more like a bus," writes one user. "Never had a bad experience with @IndiGo6E. In fact the crew have been extra helpful whenever I've asked. Wonder how they decide these surveys. Probably their competitors mass vote against them," writes another. However, the jungle sandwich doesn't seem to be a favorite of many. "I hate that sandwich with all my life. How can he rate it 7/10? I appreciate indigo generally though, efficient when it wants, a punishment when not. Paying extra for super 6e is a life hack. Indigo's a monopoly in most routes anyway so criticism does not matter to it," writes one user. So here's where it gets interesting: despite the harsh rating, not every flyer agrees. So while global rankings are worth noting, they don't always tell the whole story. IndiGo is India's biggest and busiest airline. If you've flown domestic in India, chances are you've taken an IndiGo flight at least once. They're everywhere. From big metros to tier-2 towns, IndiGo has carved out a massive chunk of the Indian aviation market . It's fast, efficient, and usually on time. But here's the twist — despite being the top player in India, IndiGo was recently ranked 103rd out of 109 airlines worldwide in the 2024 AirHelp Score.
Indian Express
21-05-2025
- Business
- Indian Express
US traveller reviews India's ‘worst-rated airline', his reaction goes viral
Last year, IndiGo, India's largest airline, was ranked among the world's worst carriers by AirHelp, a European agency that assists air passengers with claims and compensation. A recent video of a US traveller reviewing IndiGo Airlines has gone viral, capturing widespread attention. Contrary to past reports, the passenger described a smooth and pleasant experience, sparking a debate on social media. Shared by the X handle @protosphinx, the viral video follows the US traveller as he boards an IndiGo flight: from the gate number, across the tarmac, and finally to his seat. He highlights the generous legroom available in his seat, giving viewers a quick tour of his in-flight experience. The traveller goes on to compare boarding procedures, pointing out a detail that stood out to him. He stressed that while most budget airlines have passengers walk across the tarmac and then climb stairs to board the plane, IndiGo's setup leads passengers directly to the aircraft without the need to climb stairs. As the video progresses, he is served a meal featuring a chicken junglee sandwich, which he rates seven out of ten. He also notes that all the cabin crew members spoke English, adding to the overall ease of communication on board. 'The flight is on time. So, it's a good start for the worst-rated airline in India,' he remarks. Concluding the video, he says, 'So far, it is the best budget airline experience I could have ever imagined.' The caption of the post read, 'Indias worst rated airline is not that bad but Indian passengers are unforgiving. IndiGo has been ranked among the worst airlines globally in the AirHelp Score report 2024, landing at 103rd out of 109 airlines evaluated.' Watch here: Indias worst rated airline is not that bad but Indian passengers are unforgiving. IndiGo has been ranked among the worst airlines globally in the AirHelp Score report 2024, landing at 103rd out of 109 airlines evaluated. — sphinx (@protosphinx) May 20, 2025 The video sparked a debate, accumulating nearly six lakh views. 'Indigo is absolutely the worst airline. I sincerely wish there was better competitor,' a user wrote. 'Indigo is way better than some of the American/European domestic airlines I have travelled in. Some of the western domestic airlines feel less of a plane and more like a bus,' another user commented. 'Indigo is far better than any of the American airlines I have flown so far, American, United, South West all have old airplanes and sketchy cleanliness,' a third user said.
Time of India
20-05-2025
- Business
- Time of India
San Francisco-based entrepreneur takes a trip on India's worst-rated airline, his reaction will surprise you
IndiGo , ranked among the world's worst airlines in a global ranking, got an unexpectedly positive review from a San Francisco-based entrepreneur who recently flew on one of its flights. Despite the reputation, the entrepreneur shared his experience online and called it 'the best budget airline experience so far.' Global ranking puts IndiGo near the bottom IndiGo, India's largest airline by market share, was ranked 103rd out of 109 airlines in the 2024 AirHelp Score report . The report evaluates airlines based on on-time performance, service quality, and claims processing. Sphinx, a San Francisco-based entrepreneur and travel vlogger, took an IndiGo flight during a recent visit to India. Posting on his account on X (formerly Twitter), he shared a video reviewing his journey. 'India's worst-rated airline is not that bad but Indian passengers are unforgiving,' he wrote. — protosphinx (@protosphinx) Play Video Pause Skip Backward Skip Forward Unmute Current Time 0:00 / Duration 0:00 Loaded : 0% 0:00 Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 0:00 1x Playback Rate Chapters Chapters Descriptions descriptions off , selected Captions captions settings , opens captions settings dialog captions off , selected Audio Track default , selected Picture-in-Picture Fullscreen This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Opacity Opaque Semi-Transparent Text Background Color Black White Red Green Blue Yellow Magenta Cyan Opacity Opaque Semi-Transparent Transparent Caption Area Background Color Black White Red Green Blue Yellow Magenta Cyan Opacity Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Drop shadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset restore all settings to the default values Done Close Modal Dialog End of dialog window. Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like O carro de Paolla Oliveira choca o mundo inteiro, a prova em fotos! Boite A Scoop Undo The tweet quickly gained attention, especially because his reaction differed from the general public sentiment. "A good start for the worst rated airline in India" Sphinx started his review with low expectations. 'Here we go, final call and the good news is the flight is on time so it's a good start for the worst rated airline in India,' he said in the video. Live Events He appreciated the boarding process, noting that there was no need to walk on the tarmac. 'Also usually with these cheap airlines you need to go on the tarmac and then go up the stairs to the plane but there's a tunnel straight in so another thumbs up for IndiGo.' The flight took off only seven minutes after the scheduled time. 'Only seven minutes after the estimated departure time we have takeoff. Impressive,' he added. Review of IndiGo's in-flight meal: "Seven out of ten, does the job" Sphinx also tried IndiGo's chicken junglee sandwich mid-flight and gave a detailed review. 'Right here we go with the chicken junglee sandwich, no idea why it's called junglee but we've got like brown and white on the bread. Pretty interesting with chicken mayonnaise in the middle. Let's give it a go.' He continued, 'It's bread, it's very fresh, fluffy and inside that chicken it's very moist with the mayonnaise... Seven out of ten, does the job.' Flight staff and service earn praise He also praised the flight crew. 'Staff are lovely, all speak English. So far this has been the best budget airline experience,' he concluded in the clip.
