US traveller reviews India's ‘worst-rated airline', his reaction goes viral
Last year, IndiGo, India's largest airline, was ranked among the world's worst carriers by AirHelp, a European agency that assists air passengers with claims and compensation. A recent video of a US traveller reviewing IndiGo Airlines has gone viral, capturing widespread attention. Contrary to past reports, the passenger described a smooth and pleasant experience, sparking a debate on social media.
Shared by the X handle @protosphinx, the viral video follows the US traveller as he boards an IndiGo flight: from the gate number, across the tarmac, and finally to his seat. He highlights the generous legroom available in his seat, giving viewers a quick tour of his in-flight experience.
The traveller goes on to compare boarding procedures, pointing out a detail that stood out to him. He stressed that while most budget airlines have passengers walk across the tarmac and then climb stairs to board the plane, IndiGo's setup leads passengers directly to the aircraft without the need to climb stairs.
As the video progresses, he is served a meal featuring a chicken junglee sandwich, which he rates seven out of ten. He also notes that all the cabin crew members spoke English, adding to the overall ease of communication on board.
'The flight is on time. So, it's a good start for the worst-rated airline in India,' he remarks. Concluding the video, he says, 'So far, it is the best budget airline experience I could have ever imagined.'
The caption of the post read, 'Indias worst rated airline is not that bad but Indian passengers are unforgiving. IndiGo has been ranked among the worst airlines globally in the AirHelp Score report 2024, landing at 103rd out of 109 airlines evaluated.'
Watch here:
Indias worst rated airline is not that bad but Indian passengers are unforgiving.
IndiGo has been ranked among the worst airlines globally in the AirHelp Score report 2024, landing at 103rd out of 109 airlines evaluated. pic.twitter.com/rtBIdVBCRJ
— sphinx (@protosphinx) May 20, 2025
The video sparked a debate, accumulating nearly six lakh views. 'Indigo is absolutely the worst airline. I sincerely wish there was better competitor,' a user wrote. 'Indigo is way better than some of the American/European domestic airlines I have travelled in. Some of the western domestic airlines feel less of a plane and more like a bus,' another user commented.
'Indigo is far better than any of the American airlines I have flown so far, American, United, South West all have old airplanes and sketchy cleanliness,' a third user said.
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