
Mangaluru International Airport gets Level 4 accreditation in customer experience
Stating that the airport has achieved a significant milestone in its journey towards excellence in customer service, the MIA, in a release, said the accreditation follows the airport's attainment of Level 3 accreditation in February 2024. The ACI Airport Customer Experience Accreditation programme is the first global initiative focused on advancing customer experience management within the airport industry.
The accreditation issued by ACI on July 16 is valid for one year. The level of accreditation serves as a critical foundation, demonstrating robust customer-centric practices that are essential for progressing to Level 5, the highest standard of excellence. It validates an organisation's readiness to adopt and sustain the strategic, enterprise-wide transformation required at Level 5.
The MIA said the accreditation places the airport among a select group of airports worldwide, showing an exceptional dedication to enhancing the passenger experience across all touchpoints. The accreditation evaluates multiple parameters, including airport culture, governance, operational improvement, measurement, customer strategy, and customer understanding.
Over the past year, the Mangaluru International Airport has implemented a slew of initiatives focused on technological innovation, infrastructure development, and improved passenger engagement. These efforts have significantly enhanced both the travel experience and operational efficiency.
They include introduction of the aviio App for airport stakeholders, launch of Digi Yatra, deployment of smart cleaning robots within the terminal, AI-based surveillance cameras for enhanced safety and project monitoring, launch of the Adani OneApp to unify and enhance passenger experience, free Wi-Fi kiosks, and flight information display system.
An MIA spokesperson said, 'The accreditation is a testament to the dedication of our entire team and our unwavering focus on providing a seamless, comfortable, and memorable journey for every traveller.'
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Mangaluru International Airport gets Level 4 accreditation in customer experience
The Airports Council International (ACI) has awarded the Level 4 accreditation in Airport Customer Experience to Mangaluru International Airport (MIA). Stating that the airport has achieved a significant milestone in its journey towards excellence in customer service, the MIA, in a release, said the accreditation follows the airport's attainment of Level 3 accreditation in February 2024. The ACI Airport Customer Experience Accreditation programme is the first global initiative focused on advancing customer experience management within the airport industry. The accreditation issued by ACI on July 16 is valid for one year. The level of accreditation serves as a critical foundation, demonstrating robust customer-centric practices that are essential for progressing to Level 5, the highest standard of excellence. It validates an organisation's readiness to adopt and sustain the strategic, enterprise-wide transformation required at Level 5. The MIA said the accreditation places the airport among a select group of airports worldwide, showing an exceptional dedication to enhancing the passenger experience across all touchpoints. The accreditation evaluates multiple parameters, including airport culture, governance, operational improvement, measurement, customer strategy, and customer understanding. Over the past year, the Mangaluru International Airport has implemented a slew of initiatives focused on technological innovation, infrastructure development, and improved passenger engagement. These efforts have significantly enhanced both the travel experience and operational efficiency. They include introduction of the aviio App for airport stakeholders, launch of Digi Yatra, deployment of smart cleaning robots within the terminal, AI-based surveillance cameras for enhanced safety and project monitoring, launch of the Adani OneApp to unify and enhance passenger experience, free Wi-Fi kiosks, and flight information display system. An MIA spokesperson said, 'The accreditation is a testament to the dedication of our entire team and our unwavering focus on providing a seamless, comfortable, and memorable journey for every traveller.'