Klearcom eyes 79% revenue growth as AI fuels global expansion
The company expects its global customer base to rise by 75% during the same period, attributing the growth to its extended market reach and a stronger focus on AI-driven solutions, including large language models and conversational AI.
Klearcom has outlined plans to add 35 new carrier partnerships and expand into 15 additional markets by the end of 2026, with particular emphasis on further development in Asia and Africa. These efforts are part of a strategy to serve a more diverse customer base and increase international presence.
Since 2022, the Waterford-based firm has expanded its carrier network from 80 partners to over 340 by 2025. Its carrier services are now available in over 100 countries, reflecting the company's commitment to expanding its global footprint.
The integration of emerging AI technologies is expected to bring improved service reliability, broader geographic coverage, and quicker response times to Klearcom's clients, according to statements from company leadership.
Mark Rohan, Co-Founder and Chief Operating Officer at Klearcom, said, "It's been an exciting period of growth for Klearcom and we have no intention of stopping any time soon. As we embark on an ambitious strategy to further expand our operations and disrupt the market, our recent success is merely a sign of things to come. Underpinned by truly global contact centre testing solutions, we are delivering the fastest response and most cost-effective service for multinational companies across the globe."
"This is driving further demand for our offering, which we are bolstering with more carriers and more services across more countries. In turn, we will deliver the best customer experience for our own customers and their customers – driving the business forward and strengthening our place in the elite bracket of customer service providers worldwide."
Klearcom's growth trajectory has been notable over the past few years, marked by a significant increase in the number of carrier partners and an ongoing commitment to diversifying its international reach. The company has also strengthened its technological capabilities through the adoption of AI-driven tools aimed at solving customer service challenges for large organisations with global operations.
The company's SaaS platform utilises real-time monitoring and artificial intelligence to address issues with IVR and toll-free numbers, enabling businesses to manage customer communications across multiple regions. The expansion in carrier partnerships and the push into new geographic markets form part of Klearcom's ongoing goals to improve system reliability and reduce risks associated with customer experience during technology migrations.
Follow us on:
Share on:
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
NZ Herald
3 hours ago
- NZ Herald
Dawn Meats may buy 65% of Alliance Group for $250 million
The announcement comes after a two-year process to reset and recapitalise Alliance Group's business. Chairman Mark Wynne said Alliance was built by farmers for farmers and had a proud co-operative legacy. 'The process we have undertaken on behalf of our farmer-shareholders to meet our banks' requirements means we are now a much fitter and stronger business. 'However, we need this investment to provide certainty and confidence and ultimately unlock more value for our farmers.' Wynne said the Dawn Meats proposal would secure and strengthen Alliance's future. 'With Dawn Meats' balance sheet power, strength in beef and market access across the United Kingdom and Europe, and Alliance's strength in lamb and market access across China, wider Asia and North America, there are significant commercial and operational synergies at stake – with potential for our shareholders to see the value of their residual 35% stake grow over the long term,' he said. The recapitalisation process explored several options and generated a compelling offer, which the board has unanimously endorsed. The transaction is to be implemented via a scheme of arrangement and will require a minimum of 75% shareholder acceptance of those who vote, and greater than 50% of all shareholders voting 'yes' at a special general meeting in Invercargill in mid-October. If shareholders do not support the proposed investment, the Alliance board would be obligated to enter into a process led by its banking syndicate, which may involve possible asset sales, site closures and further cost-reduction initiatives, the board said. Dawn Meats has a successful operating and investment track record in Ireland, the UK and the European Union, Dawn Meats CEO Niall Browne said. 'Having the ability to grow in partnership with some of New Zealand's leading farmers and create year-round supply for our customers between the Northern and Southern Hemispheres is an opportunity we are deeply committed to and take very seriously,' he said. Dawn Meats is a family-owned business established by three farming families in Waterford, Ireland, in 1980. It has 24 facilities and more than 8000 employees in 10 countries, processing more than 3.5 million sheep and 1 million cattle per annum, with a core annual turnover of more than $5.8 billion. Dawn Meats has a stable of strong and well-recognised brands, including operating the Dunbia brand in the UK, Browne said. The company serves major retailers, manufacturers and food service operators in more than 50 countries. Last year, Allliance reported an after-tax loss of $95.8m for the 12 months to September 30, compared to a loss of $70m in the year prior. Turnover slipped to $1.8b from $2b in 2023. The result reflected the tough global trading conditions, especially for lamb. Jamie Gray is an Auckland-based journalist, covering the financial markets and the primary sector. He joined the Herald in 2011.
NZ Herald
9 hours ago
- NZ Herald
Should we regulate YouTube's algorithm to protect children?
Despite its objections, YouTube has now been included in Australia's sweeping social media ban for under-16s after Australia's eSafety Commissioner recommended it be added as it was 'the most frequently cited platform' where children aged 10 to 15 years saw 'harmful content'. But can we regulate an algorithm? Victoria University of Wellington Associate Professor Dr Peter Thompson told The Front Page he thinks there is a 'legitimate concern' with kids encountering this tech. 'There have been a number of studies that have shown the tendency of algorithms, and particularly YouTube ones, to take people further and further down what we might call an 'extremeist pathway'. 'The key thing is that the algorithm is proprietary, it's owned by YouTube, and it's there to keep our eyeballs on the screen because that's how they make their money. They want us online because that's how we get exposed to advertising and marketing opportunities,' he said. When it comes to regulating online behemoths like YouTube, Thompson said he doesn't think we've tried hard enough. 'But, if we take the Christchurch Call, for example, they've put in some incredibly sophisticated software for picking up on problematic content. It can't stop someone from posting terrible material like the terrorist video in the first place, but it picks it up quickly now. 'So, there are things we can do, and I think there are other options out there. We could look at a closer identification of who's using these accounts, and age verification. 'I think labelling is an underrated exercise in media regulation because we know from studies by the BSA and the Classification Office that people really do use those labels. So if something is labelled R18... you have built in systems where someone can only access adult content if they have an account that signals they're an adult. 'That will cut out a very, very large range of potentially harmful exposures. It's not perfect. If you're a terrorist and you're trying to livestream your act of terrorism, you're very unlikely to give advance notice that you've got an R18 video coming up.... But, would we all rest a little more peacefully knowing that our children are more likely to be playing in a safe sandbox with those protections?' Listen to the full episode to hear more about: Regulating kids' access to YouTube. Free speech vs. harm reduction. What other countries are doing to curb harmful content. What New Zealand should do next. The Front Page is a daily news podcast from the New Zealand Herald, available to listen to every weekday from 5am. The podcast is presented by Chelsea Daniels, an Auckland-based journalist with a background in world news and crime/justice reporting who joined NZME in 2016. You can follow the podcast at iHeartRadio, Apple Podcasts, Spotify, or wherever you get your podcasts.
NZ Herald
9 hours ago
- NZ Herald
NZ industrial gas crisis: Rising costs force businesses to cut operations
'On average, prices have surged more than 100% in the past five years, with a quarter of businesses surveyed now paying $25 or more per gigajoule,' Schirr said. Most businesses surveyed (80%) have contracts expiring by 2027, creating a narrow window for necessary transitions to alternative energy sources, she said. 'If we do nothing, a major de-industrialisation crisis could escalate in the next two years, having serious and devastating consequences for suppliers and customers of gas-using businesses.' Schirr said only some businesses can transition to alternatives. 'More than 40% of businesses surveyed say transitioning to alternative fuels is not commercially viable within the next five years, with a further 20% uncertain,' she said. 'Even with a phase-out period of 15 years, only 75% of all respondents were confident of being able to transition. 'The remainder say that switching may be possible if barriers are removed – including the prohibitive cost of conversion, lack of proven alternative technologies, uncertainty about commercial viability and the high cost or difficulty of upgrading on-site supply infrastructure.' The BEC and Optima believe that for industries able to transition, a joint industry and government plan for a managed reduction and transition away from industrial gas supply is needed, aiding industries in adopting alternative technologies. Schirr urged the Government to 'use all the levers at its disposal' to help free up gas supplies and get more gas out of the ground. Increased investment in developing gas fields short-term was desperately needed to reduce the shortfall in supply, she said. 'For investors to feel confident, there needs to be bipartisan agreement, providing important stability and certainty.' The Government is in the throes of reversing the previous Labour Government's 2018 ban on oil and gas exploration in and has set aside a $200 million contingency fund to aid exploration. The last significant offshore gas discovery was Pohokura, off the Taranaki coast, in 2000. Jamie Gray is an Auckland-based journalist, covering the financial markets, the primary sector and energy. He joined the Herald in 2011.
