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Techday NZ
8 hours ago
- Business
- Techday NZ
Klearcom eyes 79% revenue growth as AI fuels global expansion
Klearcom is forecasting a 79% increase in revenue in 2025, driven by new partnerships and an expanded product portfolio. The company expects its global customer base to rise by 75% during the same period, attributing the growth to its extended market reach and a stronger focus on AI-driven solutions, including large language models and conversational AI. Klearcom has outlined plans to add 35 new carrier partnerships and expand into 15 additional markets by the end of 2026, with particular emphasis on further development in Asia and Africa. These efforts are part of a strategy to serve a more diverse customer base and increase international presence. Since 2022, the Waterford-based firm has expanded its carrier network from 80 partners to over 340 by 2025. Its carrier services are now available in over 100 countries, reflecting the company's commitment to expanding its global footprint. The integration of emerging AI technologies is expected to bring improved service reliability, broader geographic coverage, and quicker response times to Klearcom's clients, according to statements from company leadership. Mark Rohan, Co-Founder and Chief Operating Officer at Klearcom, said, "It's been an exciting period of growth for Klearcom and we have no intention of stopping any time soon. As we embark on an ambitious strategy to further expand our operations and disrupt the market, our recent success is merely a sign of things to come. Underpinned by truly global contact centre testing solutions, we are delivering the fastest response and most cost-effective service for multinational companies across the globe." "This is driving further demand for our offering, which we are bolstering with more carriers and more services across more countries. In turn, we will deliver the best customer experience for our own customers and their customers – driving the business forward and strengthening our place in the elite bracket of customer service providers worldwide." Klearcom's growth trajectory has been notable over the past few years, marked by a significant increase in the number of carrier partners and an ongoing commitment to diversifying its international reach. The company has also strengthened its technological capabilities through the adoption of AI-driven tools aimed at solving customer service challenges for large organisations with global operations. The company's SaaS platform utilises real-time monitoring and artificial intelligence to address issues with IVR and toll-free numbers, enabling businesses to manage customer communications across multiple regions. The expansion in carrier partnerships and the push into new geographic markets form part of Klearcom's ongoing goals to improve system reliability and reduce risks associated with customer experience during technology migrations. Follow us on: Share on:
Associated Press
26-03-2025
- Business
- Associated Press
Fictiv Launches Production Manufacturing & Supply Chain Solutions to Navigate Tariff Challenges
Trusted global manufacturing leader mitigates tariff challenges, boosts business scalability, and meets surging demand for top-tier, complex production services SAN FRANCISCO, March 26, 2025 /PRNewswire/ -- Fictiv, a global leader in supply chain and manufacturing has unveiled a significant expansion of its capabilities with the introduction of its Manufacturing & Supply Chain Solutions. Fictiv combines global engineering expertise across four manufacturing centers in the U.S., Mexico, India, and China with its advanced Supply Chain Platform to deliver end-to-end solutions, including design guidance, supplier selection, rapid prototyping, strategic sourcing, manufacturing planning, production, assembly, quality assurance, and logistics, allowing enterprises to seamlessly scale from prototype to production. 'Our expanded suite of manufacturing and supply chain solutions enables organizations to scale globally without the typical barriers of cost, resources, and risk,' says Dave Evans, Co-Founder and CEO of Fictiv. 'By leveraging Fictiv's AI technology-backed platform and four global manufacturing centers, companies can seamlessly access high-quality production, optimize supply chain logistics, and mitigate tariffs. This is the future of agile, resilient manufacturing at a global scale.' This new AI-driven supply chain platform integrates intelligence, automation, and quality control throughout the lifecycle, dynamically routing production, optimizing Design for Manufacturability (DFM), and proactively mitigating tariff risks. Fictiv offers an end-to-end digital infrastructure for sourcing custom mechanical components across aerospace, robotics, clean energy, consumer, and automotive sectors, streamlining the entire product and manufacturing lifecycle. With robust IP protection measures, including secure digital infrastructure and vetted manufacturing partners, Fictiv safeguards sensitive designs and proprietary information at every stage. ' At Lunar Energy, our mission is to power homes around the world with endless clean energy and backup protection when the grid goes down,' said Mark Rohan, VP of Operations at Lunar Energy. 'We operate at a very dynamic pace as we scale our business and we struggled with many suppliers to meet the dynamic pace of moving from prototype to production. We were quoted 20 weeks from large Contract Manufacturers and Fictiv was able to deliver production-quality parts in six to eight weeks. The supplier network that Fictiv has onboarded is incredibly impressive, we got to see it first hand and met the people who are building out tools and saw their quality processes, we can really trust Fictiv.' Building on over a decade of expertise working with R&D teams, this enhanced suite of services eliminates traditional supply chain barriers, helping businesses scale efficiently while expanding gross margins and mitigating risk—providing enterprises with the adaptability they desperately require. Fictiv's global supply chain solutions include the following key capabilities: Global Manufacturing Centers – Fictiv provides seamless access to high-quality production facilities in the U.S., Mexico, India, and China. This global reach enables businesses to scale efficiently while maintaining production consistency and quality. End-to-End Supply Chain Management – From ideation to full-scale production, Fictiv manages every stage of the supply chain, including supplier qualification, sourcing, and manufacturing. This includes: Ideation Service - Offers instant quotes, free DFM analysis, and access to hundreds of material and finish options. Engineering and Supply Chain Expertise - Provides expert guidance to navigate the complexities of global supply chains and engineering challenges. Global Project Management - Fictiv's regional experts manage suppliers, quality assurance, and logistics to ensure timely and successful project execution. Manufacturing Services - Optimizes production workflows by providing DFM engineering support, supply chain design, and ramp-up strategies to improve efficiency. Supplier and Logistics Management - Provides qualified supplier selection and agile logistics management to changing market conditions, ensuring uninterrupted production and delivery. Assembly & Integration - Offer full assembly and integration services to streamline production and reduce complexity for customers and deliver consistency, quality, and faster time to market. Logistics and Tariff Optimization Services - Reduce costs through leveraged shipping contracts and on-ground coordinators for seamless execution. Fictiv provides end-to-end customs clearance and inland transportation, ensuring timely deliveries. Fictiv also minimizes tariff and duty costs through various expert mitigation strategies. First Sale method – Lowering import costs via customs declarations. Country of Origin considerations – Optimizing manufacturing locations for favorable tariff rates. FTZ/Bonded Warehouse solutions – Storing or modifying parts to qualify for lower duties. Duty Drawback – Recovering costs when re-exporting products. Tariff Engineering – Adjusting product design to reduce tariff expenses while ensuring compliance. Quality Assurance – Stringent inspection processes and end-to-end traceability maintain consistent quality across all manufacturing stages. Fictiv verifies supplier compliance and applies risk mitigation strategies to uphold high reliability. Compliance – End-to-end traceability, rigorous inspections, and risk mitigation uphold production standards, backed by ISO 9001:2015 quality certification and manufacturing partners certified to AS9100 Rev D, ISO 13485:2016, and IATF 16949:2016 for consistency and reliability. 'Unlike conventional sourcing platforms, which function as static marketplaces, Fictiv operates across critical engineering, manufacturing, and supply chain life cycle nodes,' says Ashish Chaturvedi, Practice Leader, HFS. 'This end-to-end engagement—from design guidance and supplier selection to logistics and quality control—enables enterprises to transition seamlessly from prototype to production.' The Future of Manufacturing Supply Chains Has Arrived Fictiv's Global Manufacturing Supply Chain is transforming the way companies source, produce, and scale in a rapidly evolving market. By eliminating inefficiencies, reducing risk, and enhancing supply chain resilience, Fictiv empowers businesses to innovate faster and achieve unlimited scalability. Discover how Fictiv helped scale Lunar Energy to mass production. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally without the typical barriers of cost, complexity, and risk. By leveraging Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S., companies can access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth. Media Contacts: Fictiv 5WPR
