Watchdog names the best and worst UK broadband and phone network providers
O2, Three, and iD Mobile were identified as the most complained-about mobile providers, while Virgin Media received the highest number of complaints for pay-TV.
Conversely, Plusnet generated the fewest complaints among broadband providers, and EE, Sky Mobile, Tesco Mobile, and Vodafone were the least problematic mobile networks.
The regulator publishes these quarterly figures to provide transparency on consumer experiences, assist customers in choosing providers, and encourage service improvements.
While overall complaint numbers have stabilised, Ofcom urges providers to enhance customer service, with TalkTalk and Virgin Media O2 acknowledging the need for further improvements.
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