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New York Post
2 hours ago
- New York Post
Cafe owner slams ‘entitled' customers who made teen staff member cry
An Australian cafe owner has taken aim at a group of diners he says left a teenage waiter in tears. Ben Arnold, who runs My Little Kitchen in picturesque Healesville, said his staff were shaken after the group of eight diners reacted angrily to being refused a table. On Facebook, Arnold vented, saying the customers had no right to direct their anger at one of his youngest employees. 'No means no! It's that bloody simple,' Arnold wrote. 3 A Yarra Valley cafe owner is shaming a group of customers that he says left a teenage waiter in tears after being refused a table. My Little Kitchen He admitted he hates turning people away but said his cafe has declined 'thousands' of large groups over the years because of limited space. 'Understand that you are not entitled to a seat in any venue, and had you made a reservation or even a phone call, things could be different right now,' he wrote. 3 'Understand that you are not entitled to a seat in any venue, and had you made a reservation or even a phone call, things could be different right now,' Ben Arnold, who runs My Little Kitchen, wrote on Facebook. My Little Kitchen / Facebook He said many of his team are teenagers in their first jobs. 'So if you think it's okay to make a teen cry while at work you can kindly f— off from my venue,' he said. Arnold said the incident was part of a bigger problem plaguing hospitality, warning the struggling industry will suffer even more if young workers continue to be mistreated. 'The future of hospitality is standing in front of you – the people who will own and operate the venues you will want to go to in 10 or 20 years' time… If you burn them now our industry is over,' he said. Start your day with all you need to know Morning Report delivers the latest news, videos, photos and more. Thanks for signing up! Enter your email address Please provide a valid email address. By clicking above you agree to the Terms of Use and Privacy Policy. Never miss a story. Check out more newsletters 'Once again, no just means no, we do not need to give you a reason why.' Community members jumped in to back Arnold's stand, condemning the treatment of young staff and calling for more common decency. 'Well said. The stories I hear about the way some entitled people treat young staff – kids who are actually out there having a go and contributing to their community – are absolutely disgraceful,' one wrote. 3 Arnold said his cafe has declined 'thousands' of large groups over the years because of limited space. My Little Kitchen / Facebook Another said they hoped the young staffer would 'regain their confidence,' while a third praised Mr Arnold for 'calling out the bullies who think they are so smart when in a group.' Others reminded patrons that small venues aren't corporate giants. 'Booking ahead would help you plan for space and staff… if they can't do that, they may need to take their packed lunch,' one woman said.
Yahoo
7 hours ago
- Yahoo
Why OSS is key to AI benefits in cloud computing
During a recent event in Sydney, Google Cloud highlighted the benefits of AI, through Australian businesses that have deployed the technology commercially to improve customer experience and develop new business opportunities. Besides developing AI models such as Google Gemini, there are many other initiatives within Google Cloud to develop capabilities to simplify the adoption of AI. The company now offers an AI-optimised technology stack, which includes the AI infrastructure, data platform, models, platforms, and AI agents and applications. Customers are not confined to Google Cloud's tech stack. One of its key value propositions is around its ability to support hybrid/multi-cloud and third-party Open Source Software (OSS) solutions. AI is a matter of survival Global software companies are leading the pack in adoption AI as a matter of survival. As with any platform change, they stand to be disrupted the most by emerging companies who are able to harness the power of AI. Google Cloud is co-innovating with independent software vendors to embed AI capabilities into their products. For example, graphic design software company Canva demonstrated the adoption of Google's video generation model Veo 3 to add video creation capability to its platform. This move has created a new feature for Canva customers, allowing creative agencies, marketing teams, and educators to create video content by entering a single text prompt. Heidi Health, a software company addressing the challenges of clinicians has been using AI to simplify administrative tasks and giving clinicians more time to engage patients. Heidi Health is an AI-powered medical scribe that frees up clinicians from time-consuming transcription and documentation tasks. The company leverages Google Cloud's AI platform for speech-to-text capabilities, and it is looking to use tools such as its 'Agent Builder' to advance its solution to become a digital health concierge that can, for example, use an AI agent to call patients for follow-up calls to check on symptoms. Prioritising AI use cases Traditional businesses are also pursuing AI and prioritising use cases. Orica, a mining and infrastructure solutions provider, applies Google Cloud's AI platform to its SAP data across its supply chain to forecast customer demand and improve demand planning. This is made possible because Orica has consolidated its data to a single source and by re-platforming the SAP environment onto Google Cloud. Optus, the local telco has also launched its 'Expert AI,' an agentic AI solution that supports sales and service interactions. It analyses live customer conversations across channels in real time, provides contextual guidance, summarises insights, suggests next actions, and executes tasks across multiple backend systems to resolve customer needs. Cloud OSS partners need to work with clients The event highlights the many possibilities of AI but the reality is that not every business is AI-ready. To be successful, a business needs to have a well-executed data strategy. 'Born in the cloud' companies are also more ready as well as companies that have strong digital expertise and have been modernising their IT. Google Cloud is demonstrating the possibilities with AI but it needs OSS partners to be ready to work with clients to overcome challenges, often due to legacy systems and mindset. Likewise, enterprises will need to also move beyond point solutions, toward a mindset shift by embedding AI across multiple departments, systems, workflows, and buying journeys. While the approach takes on more risks, they provide the highest chances of high impact outcomes. "Why OSS is key to AI benefits in cloud computing" was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
Yahoo
7 hours ago
- Yahoo
Diageo sells two RTD brands to Australia's Vok Beverages
Diageo has agreed to sell two of its Australian ready-to-drink brands, UDL and Ruski Lemon, to local drinks group Vok Beverages. Financial details of the transaction were not disclosed. In a joint statement, Dan Hamilton, managing director of Diageo's Australia business, said: 'The decision to sell UDL and Ruski was not made lightly, but we believe it is the best way to preserve the legacy of these iconic brands and unlock future growth and innovation across Diageo's broader portfolio." The sale to Vok Beverages is expected to be finalised by 1 October. "Diageo Australia and Vok Beverages will work together to ensure a smooth transition for the continued supply of UDL and Ruski to their valued customer base," the joint statement read. Ruski Lemon is a vodka-based RTD beverage, while UDL produces a range of pre-mixed cocktails in various flavours such as Blue Lagoon, Piña Colada, and Mango Daiquiri. The brands were created by Diageo and its predecessor company United Distillers Limited. UDL was launched in 1965, while Ruski came onto the market in 1997, the year Diageo was founded. UDL and Ruski are sold mostly in Australia but also have "limited sales" in New Zealand and some markets in the South Pacific region, Diageo told Just Drinks. Vok Beverages, founded in 2002, is the alcoholic drinks subsidiary of local company Bickford's Group of Companies. The South Australia-based business specialises in the production, sales, and marketing of beer, wine, spirits, cider, and RTD beverages. Its portfolio includes 23rd Street Distillery gins, Beenleigh Rum, and Vok Liqueurs. Commenting on the deal in the statement, Vok Beverages managing director, Angelo Kotses, said: 'Since 2002, Vok Beverages has been proudly crafting exceptional spirits, RTDs, beer, and wine from our local manufacturing facility in South Australia, building trusted brands with a passionate consumer following. "We're thrilled to be giving UDL and Ruski a bold new chapter, with exciting plans already underway to surprise, inspire, and delight both customers and consumers alike.' Diageo still produces a range of RTD brands in Australia under the brands Bundaberg rum, Smirnoff vodka, Johnnie Walker whisky, Captain Morgan rum and Gordon's gin. The sale comes as Diageo intensifies its cost-saving efforts. The company recently announced plans to achieve $625m in cost savings over the next three years, an increase of $125m from its initial $500m target outlined in its 'Accelerate' initiative in May. "Diageo sells two RTD brands to Australia's Vok Beverages" was originally created and published by Just Drinks, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
