Claiming from the metro for food spoiled in an outage? Here is what you need to know
Tshwane residents are eligible to lodge damage claims with the city should evidence be provided.
The city confirmed that affected residents can lodge a delictual claim supported by all necessary documentation that meets the legal requirements.
A delictual claim is a legal action initiated to seek compensation for damages or harm caused by a wrongful act or omission, often referred to as a 'civil wrong' or 'tort'.
It's distinct from contractual claims, which arise from a breach of agreement.
Delictual claims are based on the principle of liability for causing harm, requiring proof of wrongful conduct, fault (intentional or negligent), causation, and resulting damage.
Recently, parts of Tshwane endured darkness for nearly 10 days. For many residents, their food spoiled, appliances were damaged, and they suffered a financial loss and therefore may be eligible for compensation claims against the city.
'It's important to note that the submission of a claim does not guarantee payment,' said metro spokesperson Lindela Mashigo.
'Each case must be legally assessed and must prove all the required delictual elements. The principle of 'he who alleges must prove' applies.'
Here's what residents need to know:
Deadline to Submit Claims:
Claims must be submitted within six months of the incident, as prescribed by the Institution of Legal Proceedings Against Certain Organs of State Act 40 of 2002.
How Long Does It Take?
'The processing time varies depending on the complexity of the case and the supporting evidence submitted,' said Mashigo.
Where to Get the Claim Form :
The official Third-Party Claim Form can be downloaded from the City of Tshwane website or collected in person from Tshwane House, Ground Floor, Room GL36.
Completed forms and all supporting documents can be:
– Hand-delivered to Tshwane House (Ground Floor, Room GL36), or
– Emailed to: claims@tshwane.gov.za
Supporting Documents Needed:
– A fully completed claim form
– Proof of damage or loss (photos, invoices, receipts or replacement quotes)
– At least three quotes for repair or replacement (if not possible, a detailed explanation is required)
– Affidavit from SAPS if you do not have insurance
– Scanned copies of documents are accepted.
'If a resident does not have insurance, we still allow them to claim,' added Mashigo.
He said, however, they must provide an affidavit from police confirming they do not have cover.
'The city encourages residents to be thorough in submitting their claims to ensure a smoother and faster assessment process.'
For more information, visit www.tshwane.gov.za or contact the City's Claims Office directly at claims@tshwane.gov.za.
Do you have more information about the story?
Please send us an email to bennittb@rekord.co.za or phone us on 083 625 4114.
For free breaking and community news, visit Rekord's websites: Rekord East
For more news and interesting articles, like Rekord on Facebook, follow us on Twitter or Instagram or TikTok.
At Caxton, we employ humans to generate daily fresh news, not AI intervention. Happy reading!
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The Citizen
13 hours ago
- The Citizen
LONGMEADOW HOME FARM (PTY) LTD T8305/2012 LOST OR DESTROYED DEED Notice is…
LONGMEADOW HOME FARM (PTY) LTD T8305/2012 LOST OR DESTROYED DEED Notice is hereby given in terms of Regulation 68(1) of... LONGMEADOW HOME FARM (PTY) LTD T8305/2012 LOST OR DESTROYED DEED Notice is hereby given in terms of Regulation 68(1) of the Deeds Registries Act, 1937, of the intention to apply for the issue of a certified copy of Deed of Transfer T8305/2012 registered on 26/07/2012 by VLETTERSHOF CC Reg No. 1988/004796/23 in favour of LONGMEADOW HOME FARM (PTY) LTD Reg No. 1960/002998/07 in respect of PORTION 63 (PTN OF PTN 38) FARM GROOTSUIKERBOSCHKOP 124 JT, PROVINCE OF MPUMALANGAwhich has been lost or destroyed. All interested persons having objection to the issue of such copy are hereby required to lodge the same in writing with the Registrar of Deeds at Mpumalanga at Mbombela at 25 Bell Street, Mbombela 1201 within two weeks from the date of the publication of this notice. Viljoen Wells Attorneys 41 Ehmke Street Nelspruit 1200 [email protected] 0137552540 Dated at ON 2025 Applicant
The Citizen
4 days ago
- The Citizen
Calls grow for better waste solutions in Ward 98 communities
Leaders in Ward 98 have shared that much more needs to be done to address the root causes of littering. This, as illegal dumping and the lack of accessible landfill sites remain obstacles towards a cleaner and healthier community. While recent initiatives such as the rollout of new household bins have brought relief to residents, the local leaders are calling for reform in the waste sector to ensure a cleaner society. Ward 98 committee member for the Environment and Agriculture portfolio, Thabo Moroane, said the recent bin delivery campaign was based on the understanding that many bins are either damaged beyond repair or stolen. 'The decision to roll out was based on the premise that bins get damaged or stolen. But household bins alone cannot solve littering across our ward. We need concrete bins on every corner of our streets,' he said. 'The issue of illegal dumping remains an elephant in the room and, importantly, the scarcity of landfills. We need sustainable solutions that give residents legal, convenient ways to dispose of their waste,' he explained. While many residents have welcomed the new bins, Moroane stressed that a clean ward is a shared responsibility. 'It will have an impact in the long run because not only do we bring services to the doorstep, but we also deliver a message about the fundamentals of no littering. 'We also drive home the importance of taking ownership of our ward, in particular to our youth and children,' he said. For Moroane, the problem is not just about waste management infrastructure, but also education. He said that through community clean-up initiatives and outreach programmes at schools and churches, residents can educate their children, especially those at primary school, about the importance of a clean environment. Residents said the challenges are visible in everyday life. Ellen Masemola of Hesteapark said illegal dumping has become worse over the past few years. Masemola added that they've seen people dumping in open spaces, and that's frustrating, because they try to keep the area clean, but all it takes is one person to ruin it for everyone. 'If the municipality could give us more accessible dumping sites or bins, people might stop doing it.' Moroane has also raised concern about the difference in cleanliness across the ward. 'I have benchmarked Sinoville and Pretoria East in terms of their environmental cleanliness and their obsession with fighting illegal dumping. 'Within Ward 98, there are community areas that are clean and well-maintained, while large parts continue to degrade. It can't be correct. 'The cleanliness you see when you enter Ninapark must be the same when you enter Eldorette or Hesteapark,' he said. Do you have more information about the story? Please send us an email to [email protected] or phone us on 083 625 4114. For free breaking and community news, visit Rekord's websites: Rekord East For more news and interesting articles, like Rekord on Facebook, follow us on Twitter or Instagram or TikTok.
The Citizen
7 days ago
- The Citizen
Homeless receive hot meals in Silverton
Recently, concerned residents of Silverton organised a meal drive to provide warmth and nourishment to the homeless people living on Moreleta Street, to foster a spirit of humanity and compassion in their neighbourhood. One of the residents, William Lebudi, said the initiative on August 9 aimed to offer relief to the growing number of people living on the streets. 'As residents who live around here, we pass by our brothers and sisters sleeping out here in the cold every day,' he said. Their shared concern made them feel the need to act rather than just watch. They wanted to show the homeless people that they are seen and that they matter. 'Every day, homeless people face a struggle for survival. We want to give those near us a break from that,' he said. Residents contributed fresh bread, juice and vegetables for soup, and prepared hot meals for those in need. WATCH: Lebudi added that the initiative was to make all the relevant organisations aware of the growing number of homeless people in the community. 'We hope that the appropriate departments see that there is a huge need for them to intervene,' he said. He added that during the meal drives, the homeless people ask them about shelter or rehabilitation options. Another resident, Elizabeth Kruger, shared that the meal drive was more than just providing food, saying, 'It is a demonstration of the human connection within our community,' she said. She expressed her hope that other community members would step forward to support vulnerable residents. One recipient, Godfrey Shikah, expressed his gratitude for the meals. 'Not even your closest family would do what they do for us. These people don't even know us, but they are looking after us,' he said. He further described the harsh reality of living on the streets, highlighting the challenges he faces. 'It's very hard to survive here; some people blame us for things we didn't even do,' he said, closing with, 'Sometimes they call the police on us, and we get chased away.' Do you have more information about the story? Please send us an email to [email protected] or phone us on 083 625 4114. For free breaking and community news, visit Rekord's websites: Rekord East For more news and interesting articles, like Rekord on Facebook, follow us on Twitter or Instagram or TikTok.
