21-04-2025
Claiming from the metro for food spoiled in an outage? Here is what you need to know
Claiming from the metro for food spoiled in an outage? Here is what you need to know
Tshwane residents are eligible to lodge damage claims with the city should evidence be provided.
The city confirmed that affected residents can lodge a delictual claim supported by all necessary documentation that meets the legal requirements.
A delictual claim is a legal action initiated to seek compensation for damages or harm caused by a wrongful act or omission, often referred to as a 'civil wrong' or 'tort'.
It's distinct from contractual claims, which arise from a breach of agreement.
Delictual claims are based on the principle of liability for causing harm, requiring proof of wrongful conduct, fault (intentional or negligent), causation, and resulting damage.
Recently, parts of Tshwane endured darkness for nearly 10 days. For many residents, their food spoiled, appliances were damaged, and they suffered a financial loss and therefore may be eligible for compensation claims against the city.
'It's important to note that the submission of a claim does not guarantee payment,' said metro spokesperson Lindela Mashigo.
'Each case must be legally assessed and must prove all the required delictual elements. The principle of 'he who alleges must prove' applies.'
Here's what residents need to know:
Deadline to Submit Claims:
Claims must be submitted within six months of the incident, as prescribed by the Institution of Legal Proceedings Against Certain Organs of State Act 40 of 2002.
How Long Does It Take?
'The processing time varies depending on the complexity of the case and the supporting evidence submitted,' said Mashigo.
Where to Get the Claim Form :
The official Third-Party Claim Form can be downloaded from the City of Tshwane website or collected in person from Tshwane House, Ground Floor, Room GL36.
Completed forms and all supporting documents can be:
– Hand-delivered to Tshwane House (Ground Floor, Room GL36), or
– Emailed to: claims@
Supporting Documents Needed:
– A fully completed claim form
– Proof of damage or loss (photos, invoices, receipts or replacement quotes)
– At least three quotes for repair or replacement (if not possible, a detailed explanation is required)
– Affidavit from SAPS if you do not have insurance
– Scanned copies of documents are accepted.
'If a resident does not have insurance, we still allow them to claim,' added Mashigo.
He said, however, they must provide an affidavit from police confirming they do not have cover.
'The city encourages residents to be thorough in submitting their claims to ensure a smoother and faster assessment process.'
For more information, visit or contact the City's Claims Office directly at claims@
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