Urgent product recall over TikTok shop item with ‘serious risk'

Wales Online

23-05-2025

Urgent product recall over TikTok shop item with 'serious risk'
The Office for Product Safety and Standards (OPSS) has issued a recall notice for the Chinese-made product that has been sold via the viral social video platform
TikTok users have been warned about one product they may have purchased via the app
(Image: Getty Images )
TikTok shop customers are being urged to avoid using one product that carries a "serious risk" to health and safety.
A Government department has issued a recall notice for the item, which has been sold via the viral social video platform. The Office for Product Safety and Standards (OPSS) says it does not adhere to safety regulations.
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The Chinese-made product is a lithium-ion (or Li-ion) charger designed for use with electrical appliances such as laptops and smartphones. The black charger comes with a black plug and power supply cord but the OPSS says it is unsafe "due to poor internal construction".
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As such, it presents a risk of electric shock to its users. Anyone who has bought the product should contact the distributor immediately.
An OPSS spokesperson said: "The product presents a serious risk of electric shock as the pins are not the correct length and cannot be safely plugged into the socket. If the user touches the exposed pins, they could receive an electric shock.
"Improvements are also required to marking, labelling and documentation. The product does not meet the requirements of the Plugs and Sockets etc. (Safety) Regulations 1994.
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The product has now been removed from the TikTok marketplace
(Image: undefined via Getty Images )
"The products have been recalled from end users. Owners of the product are advised to contact the distributor they purchased from to request redress.
"The listing has been removed by the online marketplace (TikTok)."
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The product details are as follows:
How to report unsafe products
The Li-on charger being recalled by the Government
(Image: OPSS )
If you believe a product is unsafe and poses a risk, it's crucial to report your concerns. In England and Wales, the OPSS recommends that you contact the Citizens Advice consumer helpline.
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If you're in Scotland, get in touch with the Advice Direct Scotland consumer helpline. For those in Northern Ireland, your local district council should be your point of contact.
The OPSS advice reads: "Your complaint may be referred to the relevant local Trading Standards Service or Environmental Health Service in Northern Ireland. Your information will help decide if they need to take any action.
"You may be entitled to a refund, a replacement, or a repair if there is a safety issue with a product you own.
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"If an unsafe product results in injury to you or your family, or damage to your property, you may be able to claim compensation, depending on the circumstances."