PGI launches Sarathi feedback app to monitor patient experience of volunteer assistance
In another key development, the institute has launched a dedicated mobile application for collecting patient feedback. The Sarathi feedback app will now be made available to each volunteer, who will gather real-time feedback from patients and attendants after offering them assistance. This data will enable the administration to make informed decisions and continually improve the quality of services.
Sharing his thoughts on the application, Vivek Lal, Director, PGIMER, stated: 'Project Sarathi has been a heartening example of how structured community involvement can transform hospital services. The expansion of volunteer participation and the launch of the feedback app is another step in our commitment to patient-centred care and continuous improvement'.
Pankaj Rai, Deputy Director (Administration), PGIMER, said that the decision to expand beyond the NSS was taken considering the consistently positive response received through daily interactions among Sarathi volunteers, hospital staff, and patients.
'Recognising the immense value that volunteers bring in simplifying the patient journey at PGIMER, the institute is now opening the doors for students from all academic backgrounds and institutions to be part of this compassionate initiative,' Rai added.
'Project Sarathi, since its inception, has played a vital role in assisting patients and their families in navigating the large and often complex PGI system. Volunteers serve as a vital link, particularly for those from rural or underserved backgrounds, by offering clear guidance, emotional reassurance, and human connection during stressful times,' he further said.
Interested student volunteers eager to contribute to this cause can send their requests and details via email to ddapgi@gmail.com. This new structure aims to cultivate a stronger, more inclusive team of young change makers dedicated to patient welfare.
'The updated feedback app will enhance communication, ensuring transparency and responsiveness. The PGIMER reaffirms its commitment to participatory healthcare and responsive governance, driven by student initiative and innovative technology,' Rai concluded.
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