'AI Agent Control Tower' Archives
Powerful new AI Agent Orchestrator brings order to chaos, ensuring teams of AI agents work in harmony across tasks, systems, and departments.
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Channel Post MEA
14-05-2025
- Channel Post MEA
ServiceNow Launches AI Control Tower
ServiceNow has launched the new AI Control Tower, a centralized command center to govern, manage, secure, and realize value from any ServiceNow and third‑party AI agent, model, and workflow on a single unified platform. AI Control Tower optimizes AI investments and ensures seamless, responsible integration into customers' enterprise strategies. In addition to AI Control Tower, ServiceNow also introduced AI Agent Fabric, a solution that delivers new levels of agent‑to‑agent and multi‑model communication and collaboration. ServiceNow partners, including Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom are among those to be offering the first AI Agent Fabric integrations for seamless, wall to wall enterprise workflows across third‑party agents. According to Gartner, 'By 2028, enterprises using AI governance platforms will achieve 30% higher customer trust ratings and 25% better regulatory compliance scores than their competitors,'[1] signaling an increased benefit to AI orchestration at the enterprise level. ServiceNow AI Control Tower is AI management at unprecedented scale – allowing customers to see all their AI agents in action, understand what they're working on, govern and track their impact, mitigate risk, keep them secure, and assign human managers to oversee their work. With the addition of AI Agent Fabric, organizations can seamlessly connect AI agents, orchestrators, and enterprise applications – built by ServiceNow or third‑parties. 'As AI agents proliferate across enterprises, coordinating their work becomes as critical and complex as leading human employees, and companies need new tools to direct this new digital workforce,' said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. 'With AI Control Tower, businesses can oversee AI workforces in the same way the human workforce is managed, ensuring each agent is aligned, coordinated, optimized, and delivering impact at scale. Only ServiceNow unites powerful workflows, industry‑leading governance, and seamless orchestration with agentic AI excellence, enabling customers to scale AI and drive real, measurable outcomes.' AI Control Tower maximizes ROI on AI investments Embedded across all workflows in the ServiceNow AI Platform, and building on the recently announced AI Agent Orchestrator, the AI Control Tower centralizes strategy, governance, performance, and management across the entire AI ecosystem while driving enterprise‑grade compliance and accountability. With the AI Control Tower customers achieve: Enterprise‑wide AI visibility: Monitor and manage every AI agent, model, and workflow—native or third‑party—in one place, applying consistent policies across the enterprise. Monitor and manage every AI agent, model, and workflow—native or third‑party—in one place, applying consistent policies across the enterprise. Embedded compliance and AI governance: Proactively manage risk, including security and privacy, and monitor compliance across the AI lifecycle with comprehensive, integrated governance, risk, and compliance (GRC) capabilities. Proactively manage risk, including security and privacy, and monitor compliance across the AI lifecycle with comprehensive, integrated governance, risk, and compliance (GRC) capabilities. End‑to‑end lifecycle management of agentic operations: From ideation to deployment to optimization, AI Control Tower enables contextual decision‑making and helps enforce guardrails across the enterprise. From ideation to deployment to optimization, AI Control Tower enables contextual decision‑making and helps enforce guardrails across the enterprise. Real‑time reporting : Dynamic dashboards provide operational insight and validate AI performance against key business outcomes like productivity and revenue impact so AI agents can then take action on it. : Dynamic dashboards provide operational insight and validate AI performance against key business outcomes like productivity and revenue impact so AI agents can then take action on it. Improved alignment between AI and business strategy: AI Control Tower helps customers better match their AI initiatives with overall enterprise business and tech goals, making sure they deliver real value. 'With AI solutions and services expected to generate a global cumulative impact of $22.3 trillion by 2030, the volume of AI assets organizations must manage will be unprecedented,' said Ritu Jyoti, group vice president/general manager for Worldwide AI and Data Market Research and Advisory Services at IDC. 'The organizations that will see the greatest return on their AI investments will be those that utilize a centralized solution to govern, manage, and track their evolving agentic AI landscape, fostering trust and reinforcing the reliability and dependability of AI systems.' Expanding orchestration with AI Agent Fabric ServiceNow also debuted AI Agent Fabric, which acts as the communication backbone for entire AI ecosystems — enabling native collaboration between agentic systems. Unlike traditional AI solutions, AI Agent Fabric supports AI agent‑to‑AI agent, AI agent‑to‑tool, or even agentic system‑to‑agentic system, all using common protocols like Model Context Protocol (MCP) and Agent2Agent protocol (A2A). This allows both ServiceNow and third‑party AI agents, tools, and systems to dynamically exchange information, coordinate tasks, and take action in real time. With AI Agent Fabric, ServiceNow's thousands of AI agents can work side‑by‑side with third‑party agents to share context, coordinate actions, and drive outcomes, operating as part of a coordinated, intelligent system. Together with customers' own domain‑specific agents created through ServiceNow AI Agent Studio, plus current and future AI Agent Fabric integrations from Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom, organizations can unlock new levels of collaboration and enable AI systems to work together for AI‑powered workflow optimization across a broad range of platforms and services. These new integrations expand on the ServiceNow Marketplace, where ServiceNow's industry‑leading partner ecosystem can contribute to the thousands of AI agents already available from ServiceNow by building their own on the ServiceNow AI Platform. AI Agent Fabric complements the recently announced ServiceNow Workflow Data Fabric, a breakthrough integrated data layer that allows customers to connect, understand, and act on structured, semi‑structured, unstructured, and streaming data across the enterprise, inside and outside of ServiceNow. By offering both Workflow Data Fabric and AI Agent Fabric, ServiceNow further completes its vision of bringing AI, data, and workflows together for customers to help them supercharge their entire business with intelligently orchestrated agentic AI. The ServiceNow AI Control Tower is now generally available. AI Agent Fabric is now available to early adopters and will be generally available in Q3 2025. 0 0
Business Upturn
24-04-2025
- Business Upturn
ServiceNow stock soar nearly 16% as Q1 results beat estimates and AI bets pay off
By Aditya Bhagchandani Published on April 24, 2025, 23:00 IST Shares of ServiceNow Inc (NYSE: NOW) jumped 15.02% today to close at $935.99, gaining $122.23 in a single session after the company reported stellar Q1 FY25 results that exceeded guidance across all major topline and profitability metrics. The surge reflects investor confidence in the firm's aggressive AI expansion, robust enterprise contracts, and consistent execution. Q1 FY25 Highlights: Strong growth across the board In the quarter ending March 31, 2025, ServiceNow posted: Subscription revenue of $3,005 million, up 19% YoY (20% in constant currency) Total revenue of $3,088 million, growing 18.5% YoY Current Remaining Performance Obligations (cRPO) at $10.31 billion, up 22% YoY Remaining Performance Obligations (RPO) at $22.1 billion, up 25% YoY 508 customers with more than $5 million in Annual Contract Value (ACV) CEO Bill McDermott: 'ServiceNow is meeting the moment' Chairman and CEO Bill McDermott emphasized that ServiceNow's growth is being propelled by its role as the 'platinum standard for enterprise-grade AI'. The company is helping CEOs navigate a dynamic environment by driving business transformation through AI-powered automation. CFO Gina Mastantuono highlights operational efficiency President and CFO Gina Mastantuono said Q1 was a 'quarter of great execution,' noting that internal AI use has driven opex efficiency and strong free cash flow. She added that during uncertain times, customers seek ROI and cost optimization — ServiceNow's strength. Key innovations and acquisitions driving momentum Throughout Q1 FY25, ServiceNow launched and expanded several groundbreaking initiatives: 🔹 Agentic AI expansion Thousands of preconfigured AI agents across CRM, HR, IT AI Agent Orchestrator to automate complex workflows New solutions for telecom and public sector, powered by NVIDIA AI 🔹 Acquisitions & partnerships Announced acquisition of Moveworks for enhanced search and AI assistant capabilities Plan to acquire , an AI-powered CPQ tool for CRM Deepened collaborations with NVIDIA, Google Cloud, Vodafone Business, Devoteam, and others Share repurchase and recognition ServiceNow repurchased 316,000 shares for $298 million in Q1. As of now, $3 billion remains authorized under its $4.5 billion buyback program. Recent recognitions include: Named a Leader by IDC MarketScape and Forrester Ranked among Fortune's Most Admired & Most Innovative Companies Included in Ethisphere's 2025 World's Most Ethical Companies What's next? With strong Q1 results and a robust AI strategy, ServiceNow is well-positioned for continued momentum in FY25. Its combination of high-value enterprise deals, AI-driven efficiency, and strategic acquisitions positions it as a major force in enterprise software and digital transformation. Disclaimer: The information provided in this article is for informational purposes only. It does not constitute investment advice. Please consult a financial advisor before making investment decisions. Aditya Bhagchandani serves as the Senior Editor and Writer at Business Upturn, where he leads coverage across the Business, Finance, Corporate, and Stock Market segments. With a keen eye for detail and a commitment to journalistic integrity, he not only contributes insightful articles but also oversees editorial direction for the reporting team.
TECHx
13-03-2025
- TECHx
ServiceNow Unveils Yokohama AI Platform - TECHx Media ServiceNow Unveils Yokohama AI Platform
ServiceNow Unveils Yokohama AI Platform ServiceNow (NYSE: NOW), the AI platform for business transformation, has unveiled its Yokohama platform, introducing new AI agents across CRM, HR, IT, and more. These innovations are designed to deliver faster, smarter workflows and maximum business impact. The latest release features teams of preconfigured AI agents that help businesses achieve productivity and predictable outcomes from day one, all on a unified platform. Additionally, businesses now have the tools to build, onboard, and manage the entire AI agent lifecycle seamlessly. ServiceNow's Knowledge Graph and Common Service Data Model (CSDM) have also been enhanced, improving data connectivity and enabling smarter AI agents. This expansion breaks down barriers between data sources, ensuring better integration and AI-driven insights for businesses. The company's new platform is poised to address the growing need for coordinated AI management, a trend highlighted by Gartner®'s prediction that by 2028, 40% of CIOs will demand 'Guardian Agents' to autonomously track AI agent actions. With the Yokohama release, ServiceNow offers businesses an integrated solution to overcome common AI deployment challenges like data fragmentation and governance gaps. Unlike competitors that require complex integrations or operate in silos, ServiceNow's AI agents are built on a single platform, allowing for seamless data connectivity through its Workflow Data Fabric. This ensures businesses can coordinate AI agents across CRM, IT, HR, finance, and other departments, delivering enterprise-wide visibility and control. ServiceNow's new AI capabilities include AI agents for security operations, autonomous change management, and proactive network test & repair. These solutions streamline workflows and boost productivity across key enterprise functions. Security operations AI agents simplify the incident lifecycle, allowing SecOps teams to focus on stopping real threats, while autonomous change management AI agents instantly generate custom plans for seamless execution with minimal risk. Proactive network test & repair AI agents automatically diagnose and resolve issues, preventing performance disruptions. 'Agentic AI is the new frontier. Enterprise leaders are no longer just experimenting with AI agents; they're demanding AI solutions that can help them achieve productivity at scale,' said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. 'ServiceNow's industry‑leading agentic AI framework meets this need by delivering predictability and efficiency from the start. With the combination of agentic AI, data fabric, and workflow automation all on one platform, we're making it easier for organizations to embed connected AI where work happens and both measure and drive business outcomes faster, smarter, and at scale.' The Yokohama release also expands AI agent management capabilities through ServiceNow's AI Agent Orchestrator and AI Agent Studio. These tools simplify the process of building, onboarding, and monitoring AI agents. With enhanced onboarding capabilities and an integrated analytics dashboard, businesses can easily track AI agent performance, usage, and ROI. AI agent workflows are aligned with business KPIs, ensuring companies can measure and drive business outcomes more effectively. The foundation of the ServiceNow platform, the Workflow Data Fabric, continues to power AI-driven workflows that integrate seamlessly with business data, regardless of its source. This allows businesses to automate manual tasks, create process efficiencies, and gain deeper insights through AI-driven contextualization. The latest updates to the CSDM enable businesses to deploy technology confidently and orchestrate seamless handoffs between AI and live agents. With built-in governance and audit-ready data, businesses can innovate at speed while maintaining compliance. With the Yokohama platform, ServiceNow is setting the stage for businesses to embrace AI at scale, enabling faster, smarter workflows and helping organizations unlock new levels of productivity and business impact. As companies continue to evolve in the digital landscape, ServiceNow's innovative AI capabilities provide a unified, enterprise-wide solution for managing AI agents and achieving measurable business results.
