ServiceNow Launches AI Control Tower
According to Gartner, 'By 2028, enterprises using AI governance platforms will achieve 30% higher customer trust ratings and 25% better regulatory compliance scores than their competitors,'[1] signaling an increased benefit to AI orchestration at the enterprise level. ServiceNow AI Control Tower is AI management at unprecedented scale – allowing customers to see all their AI agents in action, understand what they're working on, govern and track their impact, mitigate risk, keep them secure, and assign human managers to oversee their work. With the addition of AI Agent Fabric, organizations can seamlessly connect AI agents, orchestrators, and enterprise applications – built by ServiceNow or third‑parties.
'As AI agents proliferate across enterprises, coordinating their work becomes as critical and complex as leading human employees, and companies need new tools to direct this new digital workforce,' said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. 'With AI Control Tower, businesses can oversee AI workforces in the same way the human workforce is managed, ensuring each agent is aligned, coordinated, optimized, and delivering impact at scale. Only ServiceNow unites powerful workflows, industry‑leading governance, and seamless orchestration with agentic AI excellence, enabling customers to scale AI and drive real, measurable outcomes.'
AI Control Tower maximizes ROI on AI investments
Embedded across all workflows in the ServiceNow AI Platform, and building on the recently announced AI Agent Orchestrator, the AI Control Tower centralizes strategy, governance, performance, and management across the entire AI ecosystem while driving enterprise‑grade compliance and accountability. With the AI Control Tower customers achieve: Enterprise‑wide AI visibility: Monitor and manage every AI agent, model, and workflow—native or third‑party—in one place, applying consistent policies across the enterprise.
Monitor and manage every AI agent, model, and workflow—native or third‑party—in one place, applying consistent policies across the enterprise. Embedded compliance and AI governance: Proactively manage risk, including security and privacy, and monitor compliance across the AI lifecycle with comprehensive, integrated governance, risk, and compliance (GRC) capabilities.
Proactively manage risk, including security and privacy, and monitor compliance across the AI lifecycle with comprehensive, integrated governance, risk, and compliance (GRC) capabilities. End‑to‑end lifecycle management of agentic operations: From ideation to deployment to optimization, AI Control Tower enables contextual decision‑making and helps enforce guardrails across the enterprise.
From ideation to deployment to optimization, AI Control Tower enables contextual decision‑making and helps enforce guardrails across the enterprise. Real‑time reporting : Dynamic dashboards provide operational insight and validate AI performance against key business outcomes like productivity and revenue impact so AI agents can then take action on it.
: Dynamic dashboards provide operational insight and validate AI performance against key business outcomes like productivity and revenue impact so AI agents can then take action on it. Improved alignment between AI and business strategy: AI Control Tower helps customers better match their AI initiatives with overall enterprise business and tech goals, making sure they deliver real value.
'With AI solutions and services expected to generate a global cumulative impact of $22.3 trillion by 2030, the volume of AI assets organizations must manage will be unprecedented,' said Ritu Jyoti, group vice president/general manager for Worldwide AI and Data Market Research and Advisory Services at IDC. 'The organizations that will see the greatest return on their AI investments will be those that utilize a centralized solution to govern, manage, and track their evolving agentic AI landscape, fostering trust and reinforcing the reliability and dependability of AI systems.'
Expanding orchestration with AI Agent Fabric
ServiceNow also debuted AI Agent Fabric, which acts as the communication backbone for entire AI ecosystems — enabling native collaboration between agentic systems. Unlike traditional AI solutions, AI Agent Fabric supports AI agent‑to‑AI agent, AI agent‑to‑tool, or even agentic system‑to‑agentic system, all using common protocols like Model Context Protocol (MCP) and Agent2Agent protocol (A2A). This allows both ServiceNow and third‑party AI agents, tools, and systems to dynamically exchange information, coordinate tasks, and take action in real time.
With AI Agent Fabric, ServiceNow's thousands of AI agents can work side‑by‑side with third‑party agents to share context, coordinate actions, and drive outcomes, operating as part of a coordinated, intelligent system. Together with customers' own domain‑specific agents created through ServiceNow AI Agent Studio, plus current and future AI Agent Fabric integrations from Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom, organizations can unlock new levels of collaboration and enable AI systems to work together for AI‑powered workflow optimization across a broad range of platforms and services. These new integrations expand on the ServiceNow Marketplace, where ServiceNow's industry‑leading partner ecosystem can contribute to the thousands of AI agents already available from ServiceNow by building their own on the ServiceNow AI Platform.
AI Agent Fabric complements the recently announced ServiceNow Workflow Data Fabric, a breakthrough integrated data layer that allows customers to connect, understand, and act on structured, semi‑structured, unstructured, and streaming data across the enterprise, inside and outside of ServiceNow. By offering both Workflow Data Fabric and AI Agent Fabric, ServiceNow further completes its vision of bringing AI, data, and workflows together for customers to help them supercharge their entire business with intelligently orchestrated agentic AI.
The ServiceNow AI Control Tower is now generally available. AI Agent Fabric is now available to early adopters and will be generally available in Q3 2025. 0 0
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Khaleej Times
an hour ago
- Khaleej Times
'Please, ChatGPT': Over half of UAE residents are polite towards AI
More than half of UAE residents — 55.5 per cent — regularly say 'please' or 'thank you' when interacting with artificial intelligence (AI), according to a survey released by YouGov, offering insights into the etiquette of human-AI interactions. This is the highest percentage among the 17 countries surveyed, which included over 12,000 AI users. In addition to the UAE, Mexico (54.1 per cent) and India (50.2 per cent) are the only other countries where more than half of the respondents use polite expressions when interacting with AI. In the UAE, women — at 58.9 per cent are more polite than men — at 54.1 per cent — when engaging with this rapidly advancing technology, which is expanding across both developed and developing nations. Interestingly, OpenAI CEO Sam Altman remarked in April 2025 that he wonders how much money OpenAI has lost in electricity costs due to people saying 'please' and 'thank you' to its models. AI usage in the UAE and other developed nations is nearly 100 per cent, said Omar bin Sultan Al Olama, Minister of State for Artificial Intelligence, Digital Economy, and Remote Work Applications in the UAE Government. 'I heard that only 33 per cent of people use AI daily. I found that quite amusing, because I believe AI usage is closer to 100 per cent in the UAE or some advanced countries. Today, what answers your questions is mostly Google; this is an AI-powered search engine. We consume content on platforms like YouTube, Facebook, and others. So, AI is embedded in everything we do,' Al Olama said during a fireside chat on the second day of the Capital Market Summit in Dubai in May 2025. The minister highlighted that the country's achievements in technological advancement and AI adoption are the result of 25 years of transformation led by the UAE government. He encouraged everyone to start using AI tools to improve themselves, warning: 'Those who are left behind are going to be at a loss, rather than those who adopt it.' In the survey of 17 countries, Denmark (31.1 per cent), the US (32.3 per cent), and Sweden (33.2 per cent) recorded the lowest levels of politeness when interacting with AI. People who always and often say 'please or 'thank you' to AI, according to YouGov
Arabian Business
2 hours ago
- Arabian Business
Dubai opens applications for AI accelerator to transform government services
Dubai Centre for Artificial Intelligence (DCAI) has opened applications for the second cycle of its 'Future of AI in Government Services Accelerator' programme, offering global tech innovators and AI companies the opportunity to develop and deploy cutting-edge solutions in partnership with more than 20 government entities. Launched in collaboration with Dubai Future Accelerators, part of the Dubai Future Foundation, the initiative is a core pillar of the 'Dubai Universal Blueprint for Artificial Intelligence', which aims to position the UAE city as the world's largest hub for AI-driven innovation across all key sectors. The programme targets four priority areas: Enhancing personalisation and efficiency in existing services Creating entirely new AI-powered solutions for previously unsolved challenges Boosting operational efficiency within everyday government processes Expanding accessibility to make services available to all segments of society AI in Dubai Selected companies will gain direct access to senior decision-makers, receive mentorship from AI and industry experts, and work hands-on with government teams to pilot their solutions. Crucially, DCAI takes no equity stake, ensuring participants retain full ownership of their innovations. Participants will be invited to the emirate for an intensive eight-week residency from October 6 to November 28, 2025, with fully sponsored accommodation and travel. This allows teams to focus entirely on building and implementing their projects in a live government environment. The first cycle of the accelerator attracted 615 AI companies from 55 countries, resulting in 183 AI use cases, with 75 already piloted. Saeed Al Falasi, Executive Director of the Dubai Centre for Artificial Intelligence, said: 'The Future of AI in Government Services Accelerator programme is designed to spark innovative uses of AI, helping government entities position Dubai among the world's top cities for delivering agile, AI-powered public services defined by speed, quality, and efficiency. 'Our goal is to create seamless, intelligent experiences that save time and effort while enhancing quality of life, all in service of making Dubai the happiest city in the world.' Applications are open until 28 August 2025. AI companies can register via the DCAI website for a chance to collaborate on shaping the future of public services in the emirate.
Zawya
12 hours ago
- Zawya
African Commission on Human and Peoples' Rights Statement on the Occasion of the International Day of the World's Indigenous Peoples 9 August 2025
The African Commission on Human and Peoples' Rights (ACHPR) joins the international community in commemorating the International Day of the World's Indigenous Peoples, observed annually on 9 August. This year's theme, ' Indigenous Peoples and AI: Defending Rights, Shaping Futures ', invites renewed reflection on the intersection of technology, human rights, and the self-determination of Indigenous communities. While artificial intelligence (AI) and other emerging technologies hold the potential to advance development, they also pose new challenges to the protection of traditional knowledge, cultural heritage, land rights, and privacy. In Africa, Indigenous populations and communities remain integral custodians of biodiversity, guardians of ancestral lands, and bearers of unique cultural identities. Yet, many continue to face systemic discrimination, marginalization, displacement, and the erosion of their cultural and linguistic heritage. The African Charter on Human and Peoples' Rights guarantees the right to equality, non-discrimination, cultural participation, and self-determination, and that these rights extend fully to Indigenous peoples. The Commission underscores the importance of Free, Prior, and Informed Consent (FPIC) in any initiatives affecting Indigenous peoples, including the use of their knowledge, data, and resources in technological systems. AI systems should not exploit Indigenous knowledge Systems (IKS) without compensation. AI should not perpetuate historical injustices or replicate discriminatory patterns; rather, they should be designed and governed in ways that reflect Indigenous worldviews and safeguard their rights. Meaningful participation of Indigenous Peoples in policy-making and in the design of technological systems is essential On this Day, the ACHPR: 1. Calls upon State Parties to the African Charter to adopt and implement robust legal, policy, and institutional frameworks to protect the rights of Indigenous populations and communities, including in the digital sphere. States are encouraged to develop national AI strategies that are inclusive of IKSs as well as Indigenous perspectives and uphold data sovereignty. 2. Urges technology developers and private sector actors to respect Indigenous data sovereignty, avoid exploitative practices, and engage in genuine partnership with affected communities. 3. Encourages civil society, academia, and the media to promote awareness, foster dialogue, and amplify the voices of Indigenous peoples in shaping technological futures. 4. Reaffirms its commitment to monitor, report, and advocate for the full realization of Indigenous peoples' rights, including through its Working Group and other special mechanisms, in conformity with the African Charter on Human and Peoples' Rights and the United Nations Declaration on the Rights of Indigenous Peoples. As the world moves deeper into the digital era, the ACHPR emphasizes that the survival and flourishing of Indigenous peoples in Africa depends on State Parties collective commitment to Indigenous People's Rights, justice, equity, and respect for their environmental custodian role and rights both off and online, today and for generations to come. Distributed by APO Group on behalf of African Commission on Human and People's Rights (ACHPR).
