CX Evolve UAE 2025: How top brands use tech to build customer loyalty, trust
As customer experience moves from buzzword to business imperative, this flagship summit is building up to the grand unveiling of the UAE's top CX leaders, bringing together marketing visionaries, government pioneers, and transformation champions ready to redefine how experience drives growth in a digitally accelerated era.
In 2025, experience is no longer reactive; it's predictive, intentional, and measurable. With AI, behavioural analytics, and emotional intelligence reshaping the CX playbook, CX Evolve UAE 2025 explores how organisations are building adaptive, ethical, and scalable CX ecosystems that deliver impact at every touchpoint.
From data-led personalisation and purposeful design to responsible AI and internal transformation, attendees will get a front-row seat to how leading brands are turning customer experience into a true competitive edge.
Confirmed brands shaping the conversation include: Etisalat, Majid Al Futtaim, Banque Misr UAE, Cigna Healthcare International Health, Ogilvy, Samana-Group, GMG, and many other prominent brands, all set to share trailblazing insights, real-world case studies, and their vision for the future.
Set against the UAE's dynamic digital-first economy, CX Evolve UAE 2025 offers unmatched insights into how top organisations are breaking data silos, embedding empathy into automation, and cultivating internal cultures that deliver consistent, emotionally intelligent customer journeys.
From finance to the public sector, healthcare to retail, this summit is where leaders discover how to align technology with human insight to build trust and loyalty at scale.
For solution providers, the summit provides direct access to the C-suite, innovation officers, and transformation heads seeking next-generation tools, platforms, and partnerships to elevate experience strategies. Partnering with CX Evolve UAE means stepping into the heart of one of the world's most advanced customer experience ecosystems.
For brands, platforms, and CX enablers, this is your stage to connect with decision-makers, demonstrate ROI-driven solutions, and shape the regional dialogue around experience innovation.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Tahawul Tech
4 minutes ago
- Tahawul Tech
Chinese groups Archives
"With the Altas PT Ultra, we deliver a product that not only protects but also inspires confidence and elevates any space it safeguards'. Learn more about @ReolinkTech's celebrated product below. #Reolink #tahawultech
Zawya
4 minutes ago
- Zawya
Saudi Arabia and UAE among top 20 nations globally for AI talent density, Global AI Competitiveness Index
With the goal of becoming one of the world's top 10 countries in AI research and application by 2030, Saudi government aims to attract USD 20 billion in AI investments while creating 200,000 high-tech jobs Saudi Arabia offers some of the most competitive compensation packages for AI talent globally, with top scientists earning a median annual salary of USD 420,000, tax-free Beijing, China: Saudi Arabia and the United Arab Emirates have ranked among the world's top 20 nations for AI talent density, surpassing countries such as Italy and Russia, according to the latest Global AI Competitiveness Index. The UAE and KSA hold 0.7% and 0.4% of the global AI talent pool respectively, marking their emergence as rising powerhouses in AI innovation. The report is available for viewing at The study is a collaborative effort between the International Finance Forum (IFF) and Deep Knowledge Group (DKG). The IFF is a non-profit, non-governmental organization founded in October 2003 by G20 countries and international organizations including the United Nations, the World Bank, and the International Monetary Fund. DKG is a leading global think tank specializing in AI research and innovation, focusing on fostering advancements in technology, healthcare, and other strategic industries. In a groundbreaking achievement, King Abdullah University of Science and Technology (KAUST) has entered the top 150 universities globally for producing AI talent, becoming the highest-ranked university in the Middle East. This success is a direct reflection of Saudi Arabia's aggressive push towards establishing itself as a global leader in artificial intelligence. Saudi Arabia has invested USD 20 billion in partnerships with top universities like Stanford University to build KAUST, which houses one of the world's leading AI research labs. In addition, programs such as 10,000 Coders aim to train young Saudis, equipping them with cutting-edge AI skills. "This report is the third in a series of reports on the Global Competitiveness Index for AI, published by the IFF. Since November, we have issued reports focusing on the development of global AI institutions, as well as AI research and innovation. Building upon the insights from the first two reports, this edition highlights talent as a key driver of algorithmic products and scientific research patents. Talent is also crucial in balancing the technological benefits and risks of AI. Our aim is to create a comprehensive understanding of the global flow of AI talent and conduct case studies on countries where AI talent is concentrated, providing valuable insights for all stakeholders in the AI industry. In future reports, we plan to explore the development of global AI markets and policy oversight, and we look forward to further in-depth analysis." said Chu Jian, Data Expert at the IFF Research Institute. 'AI talent, in terms of human capital, is the most precious asset for all future economies, which will inevitably intensively depend on AI technology', commented Dmitry Kaminskiy, General Partner at Deep Knowledge Group. 'Saudi Arabia and the UAE's strategic focus on AI, their significant investments in education, infrastructure, and innovation, and their ability to attract top talent and investments are setting the stage for a new era of growth in the region. Both nations are making substantial strides toward becoming global AI leaders, with the UAE positioning itself as a major player in AI governance and technology, while Saudi Arabia is building a robust ecosystem for AI talent and applications,' added Kaminskiy. Under Saudi Vision 2030, AI has been identified as one of the seven pillars of the Kingdom's economic transformation. The goal is for Saudi Arabia to rank among the top 10 countries in AI research and application by 2030, attracting USD 20 billion in AI investments and creating 200,000 high-tech jobs. Saudi Arabia has established the Saudi Data and Artificial Intelligence Authority (SDAIA) to drive the national AI strategy. Major AI projects benefit from an expedited approval process, with decisions typically made within 30 days. Sovereign funds are fueling growth in AI, with the Saudi Public Investment Fund (PIF) launching a USD 1.5 billion AI investment fund. The Kingdom is also investing heavily in projects like NEOM, where AI infrastructure accounts for over 30% of the USD 500 billion budget, setting a new standard for smart city development. Saudi Arabia offers AI talent some of the highest salaries globally, with top scientists earning a median annual salary of USD 420,000, tax-free. NEOM also offers up to USD 5 million in signing bonuses for AI leaders, alongside full subsidies for their children's education. As part of its effort to attract the best AI minds, Saudi Arabia has introduced special residency schemes and relaxed cultural restrictions in zones like NEOM, enabling foreign experts to live and work under conditions that blend their lifestyle with the Kingdom's cultural fabric. NEOM's The Line city will be the world's first AI-controlled city, with services like transportation and energy managed entirely by AI. The city's vast data collection and biometric monitoring will provide unparalleled opportunities for real-world AI development. 'Nations that invest in AI talent today are not just shaping their digital future; they're securing their global competitiveness for decades to come', concluded Professor Patrick Glauner, Coordinator of the IFF AI Committee. Saudi Arabia's efforts to bridge the gap between the East and West have positioned it as a 'neutral zone' for global AI innovation. The country's relationships with both China and the United States make it an attractive destination for technology companies and talent seeking a politically neutral environment.
Emirates 24/7
4 minutes ago
- Emirates 24/7
DEWA wins Middle East and Africa Deal of the Year 2024 award for Hassyan desalination plant project
Dubai Electricity and Water Authority (DEWA) has received the 'Middle East and Africa Deal of the Year 2024' award from Project Finance International (PFI), a leading publication specialising in tracking and analysing global projects, financial transactions and project deals. DEWA was recognised for its 180 million imperial gallons per day (MIGD) seawater reverse osmosis (RO) desalination project in Hassyan. The project is the largest of its kind in the world using RO technology under the independent water producer (IWP) model, with an investment of AED 3.377 billion. 'The Hassyan seawater desalination project plays a pivotal role in achieving Dubai's ambitious target to produce 100% of desalinated water using a mix of clean energy and waste heat by 2030. This supports the Dubai Clean Energy Strategy 2050 and the Dubai Net Zero Carbon Emissions Strategy 2050, which aim to provide 100% of energy production capacity from clean sources by 2050. The project reflects our commitment to meeting growing demand for electricity and water services, enhancing water security from sustainable sources, and increasing Dubai's desalination capacity to 735 MIGD through advanced technologies and innovative solutions,' said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA. 'Implementing the project under the IWP model enhances Dubai's global competitiveness and has enabled us to secure the world's lowest tariff for desalinated water. DEWA has developed the project in collaboration with ACWA Power from Saudi Arabia. The project has achieved a world record by receiving the lowest bid of 0.36536 USD per cubic metre of desalinated water,' added Al Tayer. Follow Emirates 24|7 on Google News.
