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Statewide computer outage disrupts Oklahoma offices, tag agencies

Statewide computer outage disrupts Oklahoma offices, tag agencies

Yahoo5 days ago
OKLAHOMA CITY (KFOR) — A statewide computer network outage left hundreds of Oklahoma state offices and tag agencies without critical computer systems Tuesday, forcing some to send workers home and others to close entirely.Although service was restored by late afternoon, the outage created a domino effect, impacting everything from state offices to local tag agencies that depend on state-run systems.'We are playing catch-up,' said Jeannie Pennington with Yukon Tag Agency. 'Our computers for tax, title, tags kind of operations went down today, and then driver's license services went down today.'Although tag agencies are private businesses, their systems all run through Service Oklahoma, a state agency.
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A state-level network outage dragged those systems to a halt early Tuesday morning.'It's very uncommon for them to go down,' Pennington said. 'Especially for more than like 30 minutes or so.'This time, the outage lasted hours, long enough for some tag agencies to close their doors for the day.News 4 called several tag agencies throughout the day, but in many cases, the only response was a recorded message saying the call could not be completed.The outage went far beyond Service Oklahoma, impacting nearly every state agency.The Oklahoma Attorney General's Office told News 4 the only system they could access during the outage was email.The state's Office of Management and Enterprise Services (OMES) did not say what caused the outage, only that it was 'addressing an internet outage and actively working on a solution.''When everything goes down, it's, it's no fun,' Pennington said.Pennington's tag agency stayed open and began calling customers back when service returned around 3:15 p.m.'We've been starting to call people back in,' Pennington said. 'We know that people need to get things done. During the. Day, and we want to stay here. To serve them.'The state has not said what caused the outage or whether it was a simple glitch or a bigger problem.
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