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Map Shows States Where Social Security Field Office Staff Has Been Reduced

Map Shows States Where Social Security Field Office Staff Has Been Reduced

Newsweek2 days ago
Based on facts, either observed and verified firsthand by the reporter, or reported and verified from knowledgeable sources.
Newsweek AI is in beta. Translations may contain inaccuracies—please refer to the original content.
Some states have experienced more than 10 percent staffing losses at Social Security field offices, according to a new report.
Newsweek has contacted the SSA for comment via email.
Why It Matters
The Social Security Administration (SSA) pays out benefits to tens of millions of Americans, and the agency's field offices provide vital in-person services.
But the agency has undergone various changes since President Donald Trump's second administration began in January. In tandem with various other federal departments, staffing culls have taken place, with the agency announcing in February that it planned to cut staff numbers from 57,000 to 50,000.
What To Know
Between March 2024 and March 2025, Social Security field offices lost nearly 5 percent of their staff, according to union data from the AFGE Social Security General Committee, and the number of union-represented employees fell from 21,627 to 20,593. Over the year, 46 states and Washington, D.C., saw staffing declines, two states saw no change and only Nebraska and Alaska added staff—just seven union-represented positions combined.
States that saw staffing losses of 10 percent or more during this period include Wyoming, with a 17 percent loss; Montana, with a 14 percent loss; and West Virginia, with an 11 percent loss.
The report also said that this is unlikely to be the full range of positions lost at field offices since January.
"This [report] analysis utilizes bargaining unit staff numbers dated March 2025, prior to the largest mass departures at the agency, suggesting that current year-over-year staff losses may be even larger," the Strategic Organizing Center said. "Further, the main impact of the Trump administration's mass buyout and early retirement programs came after March 2025, suggesting that current staff losses are likely larger than this data shows."
The agency announced in February that it planned to cut staff numbers from 57,000 to 50,000. Prior to the second Trump administration, the SSA was already experiencing a decline in staff, from nearly 63,000 workers in 2014 to about 57,000 in 2024.
According to the SSA, field office wait times have been reduced to 23 minutes so far this year, compared to 30 minutes last year—a 23 percent reduction.
What People Are Saying
A representative for Social Security Works, which fights to preserve benefits, told Newsweek: "This report shows the catastrophic damage the Trump administration is doing to Social Security. They've pushed out thousands of staff at the Social Security Administration. That includes many of the most experienced, highly qualified public servants. Others have been forcibly reassigned to roles they are not trained for."
SSA Commissioner Frank Bisignano, in a July press release: "Our vision is centered on providing outstanding service that works for everyone we serve—whether they call, walk into a field office, or choose to manage their benefits online."
What Happens Next
Bisignano said the SSA is "transforming the customer experience, investing in technology to build frontline capacity, and using real-time data to monitor performance across the board.
"We are delivering higher levels of customer service—and this will continue," he said.
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