Consumer feedback app now must for sweet shop owners
Food Safety Department
have now made
consumer satisfaction feedback app
compulsory for
sweet shop owners
, aiming to enhance transparency and accountability in the food industry, benefiting consumers in Sangam city.
Around 100 prominent sweet shop owners in the city have been asked to promote the app among consumers as the move is part of broader effort by food safety authorities to leverage technology for better regulation and grievance redressal. With its implementation, the department intends to ensure that food businesses prioritise consumer feedback and address any issues related to
food safety and hygiene
promptly.
A senior official of the Food Safety Department told TOI that the department asked traders associated with
Prayagraj Sweets & Namkeen Welfare Association
to promote the consumer satisfaction feedback app ahead of the festival. He added that traders associated with the organisation were briefed about the customer satisfaction feedback that was made mandatory to be displayed at the shop.
Besides, displaying the standards of the Oil Board (which food contains how much oil) and the Sugar Board (which food contains how much sugar) was also made mandatory at the shops. Shopkeepers were also motivated to keep the amount of food colour at a low level in sweets and namkeen bakery products.
Ankit Gupta, owner of a prominent sweet shop, told TOI that they are promoting consumer satisfaction feedback on the Food Safety Connect app among consumers and have installed banners and posters at their installations. He added that the majority of traders associated with the Prayagraj Sweet & Namkeen Welfare Association are installing details of the app at their respective shops.
Gupta, meanwhile, said they are also taking part in creating awareness against obesity, claiming that obesity has undoubtedly become a major public health challenge, affecting people across all age groups and increasing the risk of non-communicable diseases (NCDs) such as diabetes, heart disease, and hypertension.
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