Zensar Partners With ManageEngine to Drive IT Transformation and Enhance Enterprise Efficiency
Zensar, part of RPG Group, is recognized worldwide for its ability to deliver innovative solutions and drive business transformation across industries such as banking, financial services, insurance, healthcare, manufacturing, and retail. Through this partnership, Zensar will be leveraging ManageEngine's comprehensive suite of enterprise IT management solutions, including its IT service management (ITSM) and IT operations management (ITOM) suite of products, to offer a unified approach to IT service management, application performance monitoring, and infrastructure observability to its customers.
'Enterprises today face increasing complexity in managing their IT infrastructure, affecting productivity and overall success," said Promoth Kumar, Chief Revenue Officer, ManageEngine. "This partnership with Zensar will provide businesses with a unified solution to streamline IT operations and enhance service delivery. By combining Zensar's expertise with our advanced IT solutions, we aim to deliver real-time visibility and proactive incident management, ensuring seamless operations.'
The collaboration will enable organizations to achieve faster incident response times, enhanced monitoring, and reduced operational costs. Businesses can expect a more resilient IT infrastructure, improved service delivery, and data-driven decision-making through actionable insights that boost operational efficiency.
Jitendra Nandwani, SVP and head of cloud, infrastructure and security services at Zensar Technologies, said, "Zensar has [had] a strong and successful collaboration with ManageEngine for over a decade, founded on mutual trust, transparency and shared goals. Our collaboration spans across three strategic pillars: reselling, system integrator, and technology handshake—where we consistently deliver synergistic outcomes. This partnership, a natural elevation of our relationship, enables us to respond swiftly and effectively to our clients on their digital transformation journeys, ensuring their business services operate reliably and efficiently."
Together, ManageEngine and Zensar are committed to help organizations navigate through the complexities of modern IT environments in an ever-evolving digital landscape.
About Zensar
At Zensar, we are experience-led everything. We conceptualize, design, engineer, market, and manage digital solutions and experiences for 145+ leading enterprises. Using our 3Es of experience, engineering, and engagement, we harness the power of technology, creativity, and insight to deliver impact. Part of the $4.8 billion RPG Group, we are headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including in Milpitas, Seattle, Princeton, Zurich, Cape Town, London, Singapore, and Mexico City.
About ManageEngine
ManageEngine is a division of Zoho Corporation and a leading provider of IT management solutions for organizations across the world. With a powerful, flexible, and AI-powered digital enterprise management platform, we help businesses get their work done from anywhere and everywhere—better, safer, and faster. To learn more, visit www.manageengine.com.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Wire
4 days ago
- Business Wire
TeamDynamix Accelerates Growth as IT Leaders Ditch High-Maintenance ITSM Platforms for Smarter AI-Driven Automation
COLUMBUS, Ohio--(BUSINESS WIRE)--TeamDynamix, the leading provider of work management, automation, and AI solutions, is seeing a surge in demand from upper mid-sized enterprises where IT leaders opt for no-code ITSM/ESM platforms that offer increased agility alongside AI-powered service management leveraging virtual agents, conversational AI, and enterprise automation. This momentum is indicative of a market trend toward the adoption of ITSM systems with lower administrative overhead over cumbersome, legacy ITSM platforms. IT leaders are migrating away from admin-heavy ITSM platforms that drain IT teams and budgets. Drive agility with no-code enterprise service automation and AI. Share Market Demand for Agility is Driving Growth for TeamDynamix: 67% increase in new customers over $100K in ARR in H1 2025 over H1 2024, led by rapid expansion in the corporate and commercial market, particularly within the upper mid-sized enterprise tier. 72% increase in new customer automation platform sales as complex sectors such as financial services, healthcare, and business services prioritize no-code enterprise automation for enterprise workflow. 100% increase in AI platform adoption driven by rising demand for AI-enhanced virtual agents and conversational interfaces that personalize support and execute actions through robust back-end integrations. Notable new customer acquisitions include a $16.5B insurance company, a $2.5B healthcare infrastructure company, and a $2.6B hospitality company. TeamDynamix is top of quadrant in the Info-Tech ITSM rankings and is recognized as a Gartner® Peer Insights Top Performer for IT Service Management. High reviews focus on ease of administration and agility. 'We're seeing a tipping point in the market. Customers are migrating away from admin-heavy legacy platforms that drain IT teams and budgets,' explains Rod Mathews, Chief Executive Officer of TeamDynamix. 'TeamDynamix offers a no-code platform that pairs AI automation with Enterprise Service Management. We are helping organizations radically simplify operations, resulting in lower total cost of ownership, faster time to value, and improved service delivery outcomes.' According to an InformationWeek market study, IT technicians spend 2-3 months a year on manual tasks that can be automated. Customers in hospitality, financial services, insurance, government, and healthcare highlight dramatic productivity and financial gains by migrating to TeamDynamix, including: - 70% faster approval resolution time with automated workflow and integration. - 60% ticket deflection using conversational AI and virtual agents. - 30% reduction in ticket resolution time due to improved workflow. The company also welcomed Executive Chair of the Board of Directors, Flint Brenton, a seasoned executive with a strong track record in enterprise software leadership and innovation, as well as newly appointed Chief Financial Officer John Blood, who brings deep SaaS and growth-stage finance expertise to help scale TeamDynamix through the next phase of expansion. The company also recently acquired Sassafras for IT Asset Management, offering customers further cost containment through software and hardware usage tracking and compliance management. 'SoftwareReviews data, based on feedback from real end-users, shows that TeamDynamix continues to rank highly in the IT Service Management category, particularly due to its no-code automation and integration capabilities,' says Mahmoud Ramin, Senior Research Analyst at Info-Tech Research Group. 'These in-demand features reflect the growing focus among IT leaders on reducing manual processes and improving efficiency across service management and IT operations.' About TeamDynamix We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Visit to learn more.
Yahoo
08-08-2025
- Yahoo
ITSM Software Considered Strategic Priority for Organizations in 2025: Info-Tech Research Group Identifies the Top Nine Providers Ranked by SoftwareReviews Users in Annual Report
The recently published 2025 IT Service Management (ITSM) Emotional Footprint report from global IT research and advisory firm Info-Tech Research Group highlights the top ITSM solutions that help organizations improve service delivery and support business growth. The annual report's insights are based on feedback from users on the firm's SoftwareReviews platform. TORONTO, Aug. 8, 2025 /PRNewswire/ - Info-Tech Research Group has published its IT Service Management (ITSM) - Enterprise and Midmarket Emotional Footprint report, which highlights the top providers for 2025. Based on data from SoftwareReviews, a division of the global research and advisory firm and a leading source for insights on the software provider landscape, the newly published report identifies nine ITSM providers as the champions in the category. ITSM standardizes and improves the delivery of IT services for consistency, accountability, and alignment with broader organizational objectives. Considered a core driver of business value in a digital-first world, best in class ITSM software is helping to eliminate operational silos, enhance service quality, and improve the overall user experience. Organizations without a mature ITSM approach may face increased downtime, rising costs, and reduced agility, all of which can hinder performance and innovation. Data from 2,043 end-user reviews on Info-Tech's SoftwareReviews platform was used to identify the top ITSM software providers for the 2025 ITSM Emotional Footprint report. The insights are published to support organizations that are considering options to improve service delivery, increase efficiency, and scale their ITSM capabilities for long-term business growth. Info-Tech's Emotional Footprint measures high-level user sentiment. It aggregates emotional response ratings across 25 proactive questions, creating a power indicator of overall user feeling towards the vendor and product. The result is the Net Emotional Footprint, or NEF, a composite score that reflects the overall emotional tone of user feedback. The 2025 IT Service Management – Enterprise Champions are as follows: TeamDynamix ITSM, +92 NEF, ranked high for client-friendly policies. IBM Maximo IT, +95 NEF, ranked high for its efficiency. ServiceNow ITSM, +83 NEF, ranked high for its security features. Ivanti Neurons for ITSM, +86 NEF, ranked high for its productivity enabling features. The 2025 IT Service Management – Midmarket Champions are as follows: TeamDynamix ITSM, + 92 NEF, ranked high for its effectiveness. Jira Service Management, + 88 NEF, ranked high for its friendly negotiation policies. IBM Maximo IT, +93 NEF, ranked high for helping clients save time. Freshservice, + 84 NEF, ranked high for its complimentary product enhancement features. Zendesk for Service, + 81 NEF, ranked high for its inspiring features. Analyst Insight:"IT Service Management is now a strategic priority as organizations respond to digital demands, AI adoption, and hybrid work," says Mahmoud Ramin, senior research analyst at Info-Tech Research Group. "Modern ITSM platforms offer smarter and faster service delivery, helping organizations improve efficiency, reduce risk, and increase agility. Those that delay modernization risk service disruptions and missed opportunities for growth." User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech's reports are informed by the data from users and IT professionals who have intimate experience with the software throughout the procurement, implementation, and maintenance processes. Read the full report: Best IT Service Management (ITSM) Providers 2025 For more information about Info-Tech's SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to access resources to support the software selection process, visit About Info-Tech Research Group Info-Tech Research Group is one of the world's leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. To learn more about Info-Tech's divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights. Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm's Media Insiders program. To gain access, contact pr@ For information about Info-Tech Research Group or to access the latest research, visit and connect via LinkedIn and X. About SoftwareReviews SoftwareReviews is a division of Info-Tech Research Group, a world-class technology research and advisory firm. SoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience. For buyers, SoftwareReviews' proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape. View original content to download multimedia: SOURCE Info-Tech Research Group
Business Wire
07-08-2025
- Business Wire
TeamDynamix is Recognized as a 2025 Gartner® Peer Insights™ Strong Performer for IT Service Management Platforms
COLUMBUS, Ohio--(BUSINESS WIRE)--TeamDynamix, the leading provider of work management, automation, and AI solutions, is excited to share that they were named a Strong Performer in the 2025 Gartner Peer Insights 'Voice of the Customer:' IT Service Management Platforms. Gartner defines IT Service Management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support, and improve integrated IT services. Get the full report here. Modern organizations don't want bloated, labor-intensive ITSM systems... TeamDynamix customers are transforming their operations using the power of automation, conversational AI, and no-code configuration to deliver faster time to value. Share 'We feel that being recognized as a 2025 Strong Performer for IT Service Management platforms reinforces what our customers already know: modern organizations don't want bloated, labor-intensive systems,' said Rod Mathews, CEO of TeamDynamix. 'Our customers are transforming their operations using the power of automation, conversational AI, and no‑code configuration to deliver faster time to value, lower overhead, and provide a better experience for both admins and end users. We're proud to set a new standard for ITSM: simple, smart, and built for today's enterprise.' Reviews from TeamDynamix customers include: 'We came to the table with an accelerated business need and a very short timeframe to complete a full setup of the TDX tool. All efforts were extended by the TeamDynamix team with great precision and in order, yielding a tool that was immediately usable for our needs.' (Banking) 'We have worked with this product for over 2 years. It is managed primarily by one person, supporting about 4,500 end users. Support is fantastic, I often receive same-day responses and resolutions for any issues. There is ample opportunity to customize the product to support special environment builds and solutions." (Healthcare) 'TeamDynamix is highly customizable and the best ITSM software I have used in over 20 years of working in this industry. Having the ability to create custom forms, fields, and workflows has organized our work in ways other vendors could not do.' (Higher Ed) TeamDynamix delivers a unified, no‑code platform for IT Service Management (ITSM) and Enterprise Service Management (ESM), built on a powerful automation and integration layer. Designed for upper mid‑market organizations, the platform combines automation, conversational AI, and no‑code configuration to streamline service delivery, reduce ticket volume, decrease wasted software asset spend, and accelerate time to value without the complexity of custom development or heavy administration. By extending automation and AI across the enterprise, TeamDynamix enables organizations to modernize operations with speed, agility, and cost efficiency. Required Disclaimer: Gartner, Voice of the Customer for IT Service Management Platforms, Peer Contributors, 30 July 2025. Gartner is a registered trademark and service mark, and Peer Insights is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. About TeamDynamix We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Learn more at
