Latest news with #ITSM
Yahoo
a day ago
- Business
- Yahoo
NOW's Subscription Growth Picks Up: A Sign of More Upside?
ServiceNow's NOW AI-powered platform is helping enterprises undergo business transformation by automating workflows across IT, customer service and business operations. NOW's cloud-based solutions streamline processes and improve productivity through intelligent in subscription revenues is the key driver of NOW's financial performance. In the second quarter of 2025, subscription revenues increased 22.5% year over year to $3.11 billion, surpassing the Zacks Consensus Estimates by 2.66%. Current Remaining Performance Obligations appreciated 21.5% year-over-year to $10.92 billion in the second quarter. ServiceNow secured 89 net new ACV deals over $1 million, including 11 above $5 million, implying strong enterprise demand during the reported in NOW's subscription business is supported by rising adoption of its innovative product suite. AI-enhanced Pro Plus tiers of core products like ITSM, CSM and HRSD help customers automate workflows and accelerate resolution times. Tools such as Workflow Data Fabric and RaptorDB Pro unify data and support high-performance AI applications. In the reported quarter, the AI Pro Plus deal count increased by over 50% sequentially. ServiceNow also closed its largest Now Assist deal to date, exceeding $20 million, with 21 large transactions involving five or more Now Assist strong adoption trends in place, ServiceNow expects 2025 subscription revenues of $12.785 billion and the Zacks Consensus Estimate for the same is pegged at $12.661 billion. As enterprises deepen platform adoption and expand across AI-driven SKUs, subscription growth is expected to remain the central engine for NOW's revenue expansion. NOW Faces Stiff Competition NOW faces stiff competition in the subscription-driven workflow automation space from the likes of Salesforce CRM and Pegasystems PEGA. Salesforce is benefiting from strong demand for its Einstein AI platform, which integrates across subscription offerings to enhance customer relationship management and automation capabilities. Salesforce has a steady subscription revenue growth driven by AI adoption. Salesforce recently expanded its subscription platform with advanced AI agents and workflow automation tools to compete directly with specialized automation providers like ServiceNow. Pegasystems remains a formidable competitor in the enterprise workflow subscription market, leveraging its GenAI Blueprint solution to accelerate application development. Pegasystems continues expanding its subscription-based platform with AI-powered decisioning capabilities, positioning it as a key rival for enterprise automation budgets in the growing subscription economy. NOW's Share Price Performance, Valuation and Estimates ServiceNow's shares have declined 6.3% year to date, underperforming the broader Zacks Computer & Technology sector's return of 11.4% but beating the Zacks Computer- IT services industry's decline of 9.9%. NOW Stock Performance Image Source: Zacks Investment Research ServiceNow stock is trading at a premium, with a forward 12-month Price/Sales of 14.19X compared with the sector's 6.72X. NOW has a Value Score of F. NOW Valuation Image Source: Zacks Investment Research The Zacks Consensus Estimate for ServiceNow's third-quarter 2025 earnings is pegged at $4.22 per share, which decreased by a penny over the past 30 days. This indicates a 13.44% increase year over year. ServiceNow, Inc. Price and Consensus ServiceNow, Inc. price-consensus-chart | ServiceNow, Inc. Quote The consensus mark for NOW's 2025 earnings is pegged at $16.79 per share, which has increased by 25cents over the past 30 days, suggesting 20.62% year-over-year currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Salesforce Inc. (CRM) : Free Stock Analysis Report ServiceNow, Inc. (NOW) : Free Stock Analysis Report Pegasystems Inc. (PEGA) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
Business Wire
2 days ago
- Business
- Business Wire
EasyVista Advances Everyday AI in ITSM with New Platform Release 2025.2
NEW YORK--(BUSINESS WIRE)--EasyVista, the global technology company dedicated to empowering IT, today announced the launch of EasyVista Platform 2025.2, a significant update that deepens the use of AI across the platform while introducing practical enhancements in security, automation, and user experience. AI isn't just a promise, it's now part of how work gets done in the EasyVista Platform. This latest release continues EasyVista's strategy to embed AI into the fabric of everyday IT work, making it easier for organizations to streamline operations, drive efficiency, and prepare for what's next without disruptive change. 'AI isn't just a promise, it's now part of how work gets done in the EasyVista Platform,' said Loic Besnard, Chief Product Officer, EasyVista. 'With 2025.2, we're giving our customers smarter tools that fit naturally into their daily workflows, including automatically generating knowledge from incidents and providing sharper recommendations, as well as powering self-service with advanced language models.' Key updates in EV Service Manager include: Auto-generated knowledge: Agents can create knowledge articles directly from incidents, saving manual effort and accelerating knowledge sharing. More accurate suggestion cards: AI-powered recommendations have been fine-tuned to better assist agents and speed up resolutions. LLM-based self-service: EV Pulse AI Conversations is a new chatbot powered by large language models (LLMs), providing more natural, context-aware support. The release includes a new home canvas, an individually configurable homepage where IT support agents can configure KPIs, charts, and other widgets. Other 2025.2 improvements include targeted improvements in security, reporting, and UX that help teams work more effectively and stay compliant. This release also comes as organizations are actively seeking better ways to leverage AI. A recent EasyVista survey of IT leaders found that 71% indicated AI is important to ITSM success, underscoring its increasing importance in operational strategies. When asked what would most improve their ITSM practices, 56% cited the need for easy-to-use AI and automation capabilities, ranking just behind additional training for IT staff. Automating workflows and introducing AI to boost efficiency are both top priorities for the next 12 months. EV Platform 2025.2 is available for all EasyVista customers. About EasyVista EasyVista is a global technology company dedicated to empowering IT. With a long-standing commitment to innovation, security, and customer success, we help organizations transform data governance into a competitive advantage and navigate the AI revolution with confidence and agility. Our purpose-built platform delivers seamless automation, robust service management, and global scalability, enabling IT teams to standardize, secure, and optimize operations at scale. Trusted by leading organizations worldwide, EasyVista supports businesses in every industry in developing tailored solutions that enable them to thrive.
News18
23-07-2025
- Automotive
- News18
McLaren F1 integrates Freshworks Freshservice in new partnership deal
Last Updated: Chennai, Jul 23 (PTI) Nasdaq-listed Freshworks Inc signed a multi-year partnership with McLaren Racing, becoming an official partner of the McLaren Formula 1 team. As part of the partnership, McLaren will integrate Freshservice, the IT Service Management Solution (ITSM) from Freshworks, to boost productivity through more efficient and improved IT services. In a statement on Wednesday, Freshworks said it would support McLaren's IT team in reducing tech-related issues, enabling the team to maximise its focus on race track performance. Commenting on the partnership, Freshworks CEO Dennis Woodside said, 'We are partnering with McLaren Racing to optimise their IT operations, enhancing their critical support for winning performance. Our enterprise-grade solutions are designed for ease of implementation, use, and configuration—accelerating McLaren IT's capabilities with AI." Following the association, Freshworks branding will appear on McLaren Formula 1 race cars and team kits for the remainder of the 2025 season and beyond, starting with the Belgian Grand Prix scheduled for later this week, the company said. PTI VIJ SSK VIJ SSK ROH Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Time of India
23-07-2025
- Automotive
- Time of India
Freshworks joins McLaren Formula 1 team as official partner
Freshworks has entered a multi-year agreement with McLaren Racing , becoming an official partner of the McLaren Formula 1 Team. As part of the collaboration, McLaren has deployed Freshworks' IT service management (ITSM) tool, Freshservice , to streamline its global IT operations. The integration of Freshservice is aimed at helping McLaren manage service requests during its race calendar, which involves operations across multiple global locations. According to the team, the AI-based solution is designed to reduce technical issues, enabling McLaren's IT staff to support trackside performance through faster and more reliable service delivery. Freshworks branding will appear on McLaren's Formula 1 cars and team kits starting from the upcoming Belgian Grand Prix and will continue for the remainder of the 2025 season and beyond. Zak Brown, CEO of McLaren Racing, said, 'Boosting our efficiencies off the track is a key factor in improving our performance on it. With industry-leading partners such as Freshworks, we're able to do just that, and I'm delighted to welcome them to the team.' Dennis Woodside, CEO of Freshworks, added, 'We partner with McLaren Racing to optimise their IT operations, enhancing their critical support for winning performance. Our enterprise-grade solutions are designed for ease of implementation, use, and configuration, accelerating McLaren IT's capabilities with AI. We're proud to deliver intuitive software that directly supports their mission to eliminate complexity on and off the track.' McLaren Racing was established in 1963 and has participated in Formula 1 since 1966. The team has won 21 Formula 1 world championships and continues to compete across multiple series, including INDYCAR, Formula E, F1 Academy, and sim racing.
Forbes
02-07-2025
- Business
- Forbes
Building The Future Of ITSM: Putting People At The Heart Of Excellence
Ernest Toh, experienced tech leader with 20+ years, driving operational excellence and enhancing business efficiency across industries. The concept of information technology service management (ITSM) has been around for many years. ITSM has evolved from a reactive incident management approach to a more proactive end-to-end ecosystem that aligns with the business objectives. From what I've seen over the course of my career, in the early days, organizations focused on resolving IT incidents and often operated in silos. Today, ITSM has evolved to support IT services and align with other business functions, thereby supporting the organization's overall business goals. Nowadays, multiple frameworks in the market provide best practices for managing IT services throughout their lifecycle, which helps organizations align their IT with business needs, thereby improving the efficiency and predictability of service delivery. Emerging Technology With emerging technologies, such as artificial intelligence (AI), digital twins and the internet of things (IoT), organizations can offer more value more efficiently, potentially leading to cost savings. To achieve cost-effectiveness, many organizations face tremendous pressure to innovate with their services and products using these emerging technologies. It is estimated that overall IT spending will increase by 9.8% between 2024 and 2025. According to Gartner, agentic AI is forecasted to be the top technology trend in 2025. However, before investing resources in these emerging technologies, organizations should ask themselves how AI can help them achieve their short-term and long-term goals. Leaders should be clear about their objectives and whether they provide value to both their customers and shareholders. For example, in the context of ITSM, experienced leaders should be able to identify how the services their team provides can be better streamlined to deliver value to the customer and achieve competitive advantages through waste elimination and resource optimization. They must identify where emerging technologies such as agentic AI can be integrated to achieve those goals. Drawing from my experience, I have observed that when leaders possess a deep understanding of their domain and a clear insight into customer needs, organizations are better positioned to maximize resources and deliver exceptional value. This strong foundation not only enhances operational efficiency but also drives sustainable competitive advantage. How Can AI Help You? The question is not so much about whether a company should embark on an AI wave. Instead, the company should ask itself what its current business model is, what its business vision and long-term goals are and how AI can help it achieve those goals. There are already many use cases that utilize emerging technologies in the ITSM process. This includes AI-powered virtual assistants that help users reset passwords, detect and resolve incidents proactively and automatically and more. To ensure their AI initiatives are effective, companies should devote a reasonable amount of time and effort to change management. According to McKinsey, for every $1 spent on developing a GenAI model, companies should spend $3 on change management. Today, there are many open-source large language models (LLMs) available for commercial use (provided companies comply with special licenses for their respective models). Although this might help organizations adopt emerging technology more quickly, there are other pitfalls that organizations should not overlook. This includes integrating AI with existing ITSM tools and workflows. Organizations that fail to integrate AI solutions with their existing ITSM platforms may delay or derail their deployment efforts, ultimately demoralizing their teams. To have a sound AI system, we know that high-quality, consistent data remains one essential factor. Poor data quality can lead to inaccurate AI output, undermining trust and effectiveness. Cultural resistance and change management are other critical factors I've seen hinder an effective AI solution. Leaders need to ensure that employees receive explicit messages about what a new AI deployment means for them and how they can be involved in the AI journey. On top of all of this, the ethical use of AI, security and privacy are other essential factors all businesses consider. Organizations must ensure that their AI solutions comply with local regulations. The impact of a security breach involves both monetary (penalties from local regulators) and non-monetary consequences (brand damage). The Future Of AI Innovation: Human-Centered Design Embracing emerging technology is a journey. To achieve a sustainable solution, organizations must ensure that their products and services continue to meet customers' needs. I've seen how ITSM has evolved over the years; it is a progressive digital transformation that significantly reduces human dependency, enabling ITSM systems to operate as autonomous entities that make decisions and manage complex, decentralized and hybrid IT environments. In light of all of this, organizations still need to recognize that people drive technology. Therefore, human-centered design must be a key part of all technology initiatives. ITSM can only continue to adapt to technological advances by having people at its center—whether in technology or organizational strategy. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
