Latest news with #ITSM
Yahoo
5 days ago
- Business
- Yahoo
ScienceLogic® Achieves FedRAMP® Moderate Authorization, Accelerating Public Sector AIOps Adoption and Digital Transformation
Authorization enables the ScienceLogic Government Cloud to deliver secure observability and AIOps capabilities that drive efficiencies and strengthen federal IT service management RESTON, Va., May 28, 2025--(BUSINESS WIRE)--ScienceLogic®, a leader in intelligent automation and observability, today announced that it has achieved Federal Risk and Authorization Management Program (FedRAMP®) Moderate authorization for the ScienceLogic Government Cloud. A federal initiative intended to streamline and advance the U.S. government's adoption of cloud technologies, FedRAMP evaluates cloud-based products and services against a standardized framework developed to validate each tool's security and risk controls. Following a rigorous security assessment by a third-party assessment organization (3PAO) and completion of additional FedRAMP requirements, the ScienceLogic Government Cloud is now optimally positioned to support federal, state, and local agencies in their digital transformation efforts. Built on the SL1 platform, it delivers a powerful foundation of observability and data management—critical for modernizing IT operations and supporting IT Service Management (ITSM) practices. The platform enables agencies to drive significant operational efficiencies by eliminating manual IT processes, automating incident remediation, and expediting asset discovery across complex infrastructures. These capabilities directly support government-wide efficiency mandates, with ScienceLogic customers reporting up to 20% reduction in IT staffing requirements while simultaneously decreasing system downtime by as much as 30%. Agencies can effectively manage Tier-1 and Tier-2 operational workflows with reduced staffing, benefit from automated CMDB enrichment for accurate configuration management, and enhance mission resilience through predictive analytics. By offering real-time, unified visibility across on-premises, cloud, and hybrid environments, the platform empowers agencies to proactively monitor the health of systems and ensure the reliability of the critical services their constituents depend on. This comprehensive visibility also strengthens agencies' cyber resilience posture, complementing Zero Trust architecture initiatives and supporting compliance with Executive Order 14028 and CISA directives. Business service views further enhance situational awareness, helping IT teams maintain continuity across increasingly complex infrastructures. "Achieving FedRAMP authorization marks a pivotal milestone in our mission to support government agencies in their digital transformation journeys. This designation not only affirms the security and reliability of the ScienceLogic Government Cloud platform but paves the way for broader adoption of advanced AIOps capabilities across the public sector," said Dave Link, CEO of ScienceLogic. "By aligning with FedRAMP's rigorous standards, we can more rapidly enable agencies to modernize IT operations, gain real-time visibility, and harness automation at scale— accelerating innovation and improving outcomes government-wide." "ScienceLogic is committed to maintaining the highest levels of security and compliance for the ScienceLogic Government Cloud, exemplified by our new FedRAMP authorization and existing listings on the Department of Defense Information Networks (DoDIN) Approved Products List (APL), ISO 27001, and other certifications," said Lee Koepping, chief technologist for the public sector at ScienceLogic. "With our proven commitment to security, we're pleased to enable agencies to gain the critical IT observability and efficiencies that they need to enhance their operations while withstanding the evolving cyber threat landscape." The ScienceLogic Government Cloud delivers the full power of SL1 and PowerFlow, enabling seamless integrations between the platform and a wide range of third-party applications. These include ITSM and incident response tools such as ServiceNow, Atlassian Jira, Salesforce Service Desk, Cherwell, Everbridge xMatters, and PagerDuty, as well as collaboration platforms like Microsoft Teams, Slack, and Webex. ScienceLogic's listing in the FedRAMP Marketplace underscores its commitment to delivering secure, scalable solutions to government agencies. For more information about how the ScienceLogic Government Cloud enables digital transformation and supports constituent access to digital services, visit: About ScienceLogic ScienceLogic empowers intelligent, automated operations and comprehensive observability, freeing up time and resources, and driving business outcomes with actionable insights. The ScienceLogic AI Platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic's technology has been proven for scale by the world's largest service providers, enterprises, and government agencies. View source version on Contacts Media Contacts: Jess LindbergVP, Global Corporate Lisa ThrockmortonREQ for ScienceLogicsciencelogic@
Associated Press
7 days ago
- Business
- Associated Press
USU Once Again Recognized as a Market Leader in IT and Enterprise Service Management
MöGLINGEN, GERMANY, May 27, 2025 / / -- USU has once again been recognized as a leading global provider in the latest 'Vendor Selection Matrix™ IT and Enterprise Service Management Solutions' published by the independent analyst firm Research In Action (RIA). With an improved score of 9.35, USU secured third place overall among 20 internationally ranked vendors, reaffirming its strong market position in the IT and Enterprise Service Management (ITSM, ESM) sector. USU received top marks in the categories of recommendation rate, customer satisfaction, and price versus value ratio. The complete study is available for complimentary download on the USU website. Market Study Confirms Current IT and ESM Market Trends The market study is based on a survey of arround 1,000 IT and business decision-makers with budget responsibility from various companies worldwide. It reveals that the integration of Artificial Intelligence (AI), Machine Learning (ML), and Employee Experience will play a key role for ITSM and ESM providers and are significantly shaping the market. USU Impresses With Its Solution Portfolio The analysts particularly highlight USU's comprehensive, AI-driven platform, that seamlessly integrates with various business functions to streamline processes and enhance service delivery. With the second-highest score for breadth and depth of its solution offering, USU is recognized in the study as one of the top global vendors 2025. Also, the product partnership with Thoma Bravo has been perceived by the decision-makers surveyed as a very positive sign for future innovation and growth. Johannes Biesing, Vice President Product Management at USU, explains: 'This repeated recognition confirms our long-term strategy: we consistently focus on technological innovation and close customer relationships. Together with Thoma Bravo, we aim to drive future innovation and generate growth. With our AI-driven ITSM- and ESM-platform, we help companies around the world improve their service quality and accelerate their digital transformation.' This press release is available at USU GmbH As a leading provider of software and service solutions for IT and customer service management, USU helps customers optimize IT resources in the cloud and AI era. Organizations worldwide rely on USU to modernize their IT infrastructure, minimize cloud costs, and enhance service excellence. USU technologies provide comprehensive transparency and control over hybrid IT environments—from on-premises data centers to cloud-based services and hardware assets. Additionally, USU's AI-powered platform serves as a central knowledge base, delivering consistent information across all communication channels and customer services. More information: Verena Fahrbach USU GmbH +49 7141 48670 email us here Legal Disclaimer: EIN Presswire provides this news content 'as is' without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Business Wire
21-05-2025
- Business
- Business Wire
HDI Announces Winners of the 2025 HDI Awards
LAS VEGAS--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners of HDI's Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The winners were announced at SupportWorld Live, which is taking place May 18- 22 at the MGM Grand in Las Vegas, NV. The 2025 HDI Award winners: Lifetime Achievement Award HDI has selected Doug Tedder, HDI Business Associate and Principal of Tedder Consulting LLC, to receive the HDI Lifetime Achievement Award. Tedder is an innovative and solutions-driven service management professional with more than 25 years of experience across a variety of industries. Tedder has a proven track-record of success implementing ITSM processes, focusing on value delivery and organizational transformation. Tedder is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he's a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Tedder is a frequent presenter at industry user group meetings, webinars, and conventions. He is also an HDI trainer and consultant. Individual Award Winners Best Service and Support Manager: Darryl Jacoby, Johns Hopkins University Applied Physics Laboratory Best Service and Support Technician: Mason Lezette, Rochester Institute of Technology (RIT) Best Service and Support Analyst: Meghan O'Connor, UPMC Best Local Chapter Officer of the Year: Liz Bunger, Vertex, Western Central New York Chapter Team Award Winners Best Customer Experience: UAA IT Experience Team Best Service and Support Culture: SitusAMC Best Service and Support Organization: First American Desktop Support Best Service Improvement Initiative: Unisys Best Use of Technology: First American, IT Service Desk The Industry Award winners were evaluated through a meticulous selection process. Submissions were judged by panels comprised of service and support industry experts, tasked with selecting the industry's top team, manager, analyst, desktop support technician, HDI local chapter officer, and more. Tara Gibb, Senior Director of HDI. 'We reviewed many outstanding submissions to our program. We are thrilled to celebrate the outstanding individuals, teams and organizations that achieved and maintained the highest standards of excellence in technical support and service management. Congratulations to the winners of the 2025 HDI Awards.' To learn more about HDI's Global Service and Support Awards, click here. Stay up to date with HDI on Facebook or LinkedIn. About HDI For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect.
Business Wire
21-05-2025
- Business
- Business Wire
EasyVista Positioned as Emerging Innovator in the 2025 SPARK Matrix™ for Enterprise Service Management by QKS Group
NEW YORK--(BUSINESS WIRE)--EasyVista, the leading IT-dedicated platform for secure service management, seamless automation, and data-driven AI enablement, has been named the Emerging Innovator in the SPARK Matrix™: Enterprise Service Management 2025 report, in addition to being positioned as a Strong Contender among leading global vendors. "EasyVista provides a unified view of IT and business services, enabling IT teams to anticipate needs and make faster, smarter decisions.' According to Nipuna Mohan, Analyst, QKS Group, 'EasyVista's unique capabilities in workflow automation, IT service management, and self-service support enable organizations to streamline service delivery, enhance user experiences, and increase operational efficiency. The platform's integration of AI-driven virtual agents and intelligent process automation empowers users to resolve issues independently, reducing service desk workloads and ensuring faster response times. With comprehensive asset management and easy-to-customize dashboards, EasyVista provides a unified view of IT and business services, enabling IT teams to anticipate needs and make faster, smarter decisions.' At the core of every successful ESM initiative is a strong, empowered IT foundation. EasyVista's platform is purpose-built to help IT teams lead transformation with confidence—bringing together ITSM, ITOM, and AI-driven automation into a unified solution that reduces complexity, enhances service quality, and supports enterprise-wide innovation. By streamlining IT operations first, organizations are better positioned to extend service management capabilities across the enterprise—driving operational efficiency and scalability. 'This recognition as an Emerging Innovator reflects our continued commitment to empowering IT as a true business partner in driving enterprise success,' said Patrice Barbedette, CEO of EasyVista. 'At EasyVista, we provide the ITSM and AI-driven automation tools that enable IT teams to lead with confidence—streamlining enterprise-wide workflows, enhancing collaboration, and transforming employee and customer experiences. By turning complexity into opportunity, we help organizations scale with agility and thrive in today's AI-driven digital landscape.' The positioning underscores the company's investment in AI technologies to meet the evolving ESM needs of customers. By embedding AI-driven automation, intelligent process orchestration, and data governance into the platform, EasyVista empowers IT teams to accelerate service delivery and unlock greater business value in an increasingly data-driven landscape. Access the report at: About EasyVista EasyVista is the leading IT-dedicated platform that empowers organizations with secure, robust service management solutions. We transform data governance into a competitive advantage, enabling companies to navigate the AI revolution with confidence and agility. Our platform provides seamless automation and worldwide scalability for organizations that want to standardize, secure and optimize IT processes to reach the next level. Trusted by leading organizations worldwide, EasyVista supports businesses in every industry in developing tailored solutions that enable them to thrive.
Business Wire
20-05-2025
- Business
- Business Wire
Zensar Partners With ManageEngine to Drive IT Transformation and Enhance Enterprise Efficiency
AUSTIN, Texas--(BUSINESS WIRE)-- ManageEngine, a division of Zoho Corp and a leading provider of enterprise IT management solutions, and Zensar Technologies, a leading experience, engineering, and engagement technology solutions company, today announced a strategic partnership aimed at transforming enterprise IT management. This synergy will address critical industry challenges such as fragmented IT ecosystems and cater to the growing need for real-time observability and unified operations for today's enterprises. Zensar, part of RPG Group, is recognized worldwide for its ability to deliver innovative solutions and drive business transformation across industries such as banking, financial services, insurance, healthcare, manufacturing, and retail. Through this partnership, Zensar will be leveraging ManageEngine's comprehensive suite of enterprise IT management solutions, including its IT service management (ITSM) and IT operations management (ITOM) suite of products, to offer a unified approach to IT service management, application performance monitoring, and infrastructure observability to its customers. 'Enterprises today face increasing complexity in managing their IT infrastructure, affecting productivity and overall success," said Promoth Kumar, Chief Revenue Officer, ManageEngine. "This partnership with Zensar will provide businesses with a unified solution to streamline IT operations and enhance service delivery. By combining Zensar's expertise with our advanced IT solutions, we aim to deliver real-time visibility and proactive incident management, ensuring seamless operations.' The collaboration will enable organizations to achieve faster incident response times, enhanced monitoring, and reduced operational costs. Businesses can expect a more resilient IT infrastructure, improved service delivery, and data-driven decision-making through actionable insights that boost operational efficiency. Jitendra Nandwani, SVP and head of cloud, infrastructure and security services at Zensar Technologies, said, "Zensar has [had] a strong and successful collaboration with ManageEngine for over a decade, founded on mutual trust, transparency and shared goals. Our collaboration spans across three strategic pillars: reselling, system integrator, and technology handshake—where we consistently deliver synergistic outcomes. This partnership, a natural elevation of our relationship, enables us to respond swiftly and effectively to our clients on their digital transformation journeys, ensuring their business services operate reliably and efficiently." Together, ManageEngine and Zensar are committed to help organizations navigate through the complexities of modern IT environments in an ever-evolving digital landscape. About Zensar At Zensar, we are experience-led everything. We conceptualize, design, engineer, market, and manage digital solutions and experiences for 145+ leading enterprises. Using our 3Es of experience, engineering, and engagement, we harness the power of technology, creativity, and insight to deliver impact. Part of the $4.8 billion RPG Group, we are headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including in Milpitas, Seattle, Princeton, Zurich, Cape Town, London, Singapore, and Mexico City. About ManageEngine ManageEngine is a division of Zoho Corporation and a leading provider of IT management solutions for organizations across the world. With a powerful, flexible, and AI-powered digital enterprise management platform, we help businesses get their work done from anywhere and everywhere—better, safer, and faster. To learn more, visit
