Public complaint handling to define an officer's performance
Lucknow: In his first major directive after taking over as UP DGP, Rajeev Krishna on Friday unveiled a 10-point action plan to overhaul policing practices across the state, with emphasis on crime control, women safety, cybercrime response and police-public trust.
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In a high-level video conference attended by ADG (law & order) Amitabh Yash and all zonal, range, and district-level officers, Krishna laid out what he described as "the core operational priorities" of the UP Police going forward. He made it clear that these are not routine advisories but a new standard of policing that must reflect on the ground.
"In the last eight years, UP has emerged as a national and global benchmark in law and order because of the strong political will of CM Yogi Adityanath.
Now it's time for the police leadership to reflect the same clarity and commitment," Krishna said.
Calling it his "top-most priority," the DGP warned that public complaint handling will now define an officer's performance. "People should not need to come to PHQ with unresolved issues. The resolution must happen at source," he said.
The DGP directed officers to take even the smallest crime seriously. "District police chiefs must personally curate a list of top 10 offenders and actively monitor them using tech tools," he asserted.
The DGP noted that while UP made major strides in creating a safer environment for women, "we now need to make it ironclad." He cited 'Operation Pehchaan' from Agra, where software analysis helped identify repeat harassers near girls' colleges, as a model.
Krishna said that UP is now known globally for its law and order. "This must be sustained through micro-planning, intelligence analysis, foresight, and leadership," he stressed.
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Acknowledging the post-Covid spike in cyber frauds, the DGP said, "Our target is to make UP the No. 1 cybercrime-fighting force in the country within a year." He directed district units to launch awareness drives and bridge the skill gap through training. "International best practices must be embedded," Krishna said, inviting feedback from the field.
Calling welfare a "moral obligation," Krishna told senior officers to ensure that every constable feels the department stands by them.
"Your force will deliver only when they feel heard and protected," he said.
With over 60,000 new constables joining, many of whom cleared national-level exams, Krishna said talent mapping was critical.
"We have experts in every field. UP will soon become India's first police force to deploy AI in core policing," Krishna announced.
Calling training "the only sustainable path to reform," he urged officers to invest in continuous, qualitative capacity-building.
"Well-trained officers deliver better justice to citizens," he said.
DGP presented a detailed framework for complaint handling and urged all officers to cultivate a transparent, citizen-first culture. He stressed that SHO-level postings must be done strictly on merit and urged leaders to communicate effectively with their teams.
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