Cheapest UK broadband providers revealed and you could save £108 a year
BILL HELP Cheapest UK broadband providers revealed and you could save £108 a year
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THE cheapest UK broadband providers have been revealed - and switching could save you £108 a year.
New customer research from GoCompare found Sky is top when it comes to affordability.
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A new survey from GoCompare reveals what broadband firms offer the best prices
Credit: Alamy
The price comparison site said of the firms offering broadband deals with speeds between the 100 to 249 megabits per second (Mbps) range, Sky came out cheapest, according to households it surveyed.
Among Sky customers receiving speeds in this range, a quarter reported paying less than £21 per month - the highest proportion of the providers included in the survey.
Meanwhile, 2% said they were being charged between £11 and £15.
Virgin Media and Vodafone were tied in second place for cheapest broadband deals, according to customers surveyed.
GoCompare said just 13% of both providers' users paid £20 or less for deals in the same speed range.
The vast majority were paying between £16 and £20 although 4% of Vodafone's users were charged less and 1% of Virgin Media's paying £10 or under.
Around one in 10 (12%) BT customers said they were paying below the £21 mark.
However, 4% said they pay just £10 per month or less.
Meanwhile, only 11% of EE's users were found to be paying under £21 and 6% were in the lowest price bracket of £11 or less - the most of the providers listed.
GoCompare said that the customer survey revealed providers generally charge between £21 and £30 per month for broadband speeds in the 100 to 249Mbps range.
CHECK YOUR SPEED: Broadband
That means a customer opting for a £21 a month deal over a £30 a month deal would save £108 per year.
How firms compared on internet service and customer service
GoCompare's survey also looked at how broadband firms fared in terms of service reliability.
The price comparison website found Plusnet was the most reliable by customers it surveyed.
It said 92% of Plusnet customers reported that their service had been reliable over the last 12 months.
Meanwhile, 65% described it as "very reliable".
Sky, BT and EE customers surveyed reported similar levels of service reliability.
Of the BT customers surveyed, 94% reported having a reliable service but just 58% branded it "very reliable".
EE and Sky received the same customer scores, with 92% of their users describing their broadband service as "reliable".
But, only just over half of both firms' customers stated it was "very reliable".
Three received some of the best scores for customer service.
Just under half (49%) of its users stated that the provider offered 'good' customer service, with a total of 62% giving a positive response.
EE was close behind, with over half (57%) of its users giving the provider's service a positive response overall, with roughly a quarter (26%) stating it was 'very good'.
Plusnet came in a very close third in this category, with 54% giving a positive answer, and a quarter (25%) saying the service was 'very good'.
Vodafone received marginally more positive responses than Plusnet, 55%, but only a fifth described it as 'very good'.
Matt Sanders, broadband expert at Go.Compare, said: 'Broadband users will always want a deal with the fastest speeds for the lowest price possible.
"Our statistics suggest that Sky are providing a high proportion of users with below-average prices for decent speeds, highlighting them as a strong choice for cost-conscious customers.
'But price isn't the only factor to consider when deciding on the right broadband deal for you.
"Reliability and good quality customer service are also important.
"Plus, many broadband deals include extras like TV packages, so while one might be low-cost, another might be better value for money when all the additions are taken into account.
'For this reason, before committing to a package, it's always a good idea to compare providers to find out which offers the best deal for your needs.
"Doing so regularly will make sure you're still getting the best offer possible."
The Sun asked EE to comment.
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