AI Accounting For Up To 50% Of Salesforce, Inc. (CRM)'s Workload, Says CEO
A customer service team in an office setting using the company's Customer 360 platform to communicate with customers.
Benioff said that Salesforce, Inc. (NYSE:CRM) was accelerating the use of artificial intelligence and had achieved approximately 93% efficiency with the technology, which could help automate workloads to shift focus to high-value work.
'All of us have to get our head around this idea that AI could do things, that before, we were doing, and we can move on to do higher-value work.'
His statement comes as companies across the technology industry look for ways to reduce costs, enhance efficiencies, and streamline their operations with the use of AI. Salesforce, Inc. (NYSE:CRM) cut around 1,000 jobs in February this year as it restructured around AI.
Salesforce, Inc. (NYSE:CRM) is a cloud-based software company that provides customer relationship management technology to connect customers and companies worldwide.
While we acknowledge the potential of CRM as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock.
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