The Quiet Power Of Listening In Leadership

Forbes

17-07-2025

Aditii Handa | Chairman and Managing Director | The Forttuna Group.
In today's business arena, leaders are expected to be visionaries, bold, decisive and articulate. But behind the curtain of visible charisma and strategy lies a quieter, less celebrated skill that separates competent leaders from truly transformative ones: the ability to listen!
This isn't about passive silence or waiting one's turn to speak. It's about a conscious leadership strategy, one that converts attention into alignment, and silence into strength. Here are my observations from honing these skills myself.
Listening is a strategic imperative, not a soft skill.
Leadership today demands agility, emotional intelligence and foresight. Active listening is no longer a courtesy; leaders should look at it as a strategic necessity. Harvard Business Review found that when people feel truly heard at work, they become more engaged, perform better and help their teams thrive. It's a simple shift that makes a big difference.
Genuine, active listening can enable leaders to absorb crucial insights from all levels of the organization, allowing them to sense shifting market dynamics, anticipate challenges and uncover opportunities hidden in front-line feedback. When leaders listen effectively, they move beyond assumptions to engage directly with reality, a critical advantage in today's competitive landscape.​
Trust is built through authentic engagement.
In leadership, trust is not given automatically. Leaders must build it consistently and intentionally through actions that demonstrate respect and openness. One of the most powerful yet often underestimated ways to build that trust is through authentically engaging in listening.
I believe listening is one of the most powerful tools to establish this trust. When leaders listen not just to respond, but to understand, they reinforce that every voice holds value. They foster a space where people feel comfortable being themselves, where sharing ideas, voicing concerns and questioning the norm feels not just safe, but encouraged. Over time, this behavior cultivates a culture of psychological safety, where individuals feel confident contributing ideas, raising concerns and challenging assumptions without fear of judgment.
In such environments, innovation can take root, collaboration strengthens and organizational resilience deepens. Authentic engagement is how you transform leadership from a command-and-control structure into a co-creative partnership, shifting the focus from issuing directives to enabling contributions.
Emotional intelligence begins and thrives with listening.
Technical expertise may get leaders into the room, but emotional intelligence defines their effectiveness once there. Active listening is at the heart of this.
According to TalentSmart, 90% of high performers score high in emotional intelligence. That's no accident. Great leaders don't just hear what's being said, they pick up on the tone, notice the tired eyes, sense the unspoken frustrations and catch when someone's starting to check out.
That awareness gives them an advantage. They can preempt burnout, navigate interpersonal challenges and respond with accuracy instead of assumptions.
Unheard conflict can destroy teams.
Tension is inevitable in high-performing organizations. But conflict itself isn't inherently negative; unacknowledged or mismanaged conflict is. Reframe conflict as an opportunity for clarity, not confrontation. Uncover the root causes by listening to all parties, whether they are communication gaps, unmet expectations or structural inefficiencies.
The cost of the unresolved conflict is staggering: $359 billion in lost productivity annually in the U.S. alone. Leaders who listen actively can recalibrate systems and unlock potential.
Retention starts with a conversation, not a counteroffer.
Today, the war for talent isn't won with perks. It's won with presence. And employees who feel heard are more likely to perform at their best.
When leaders truly listen, retention no longer needs to be reactive. Engagement becomes proactive. Team members don't just show up, they show up invested. Especially in a marketplace where replacing an employee can cost up to twice their salary, listening becomes not just cultural, it becomes a fiscal strategy.
Listening × authenticity = influence.
In leadership, trust isn't given because of your title. It's earned, often in the quiet, attentive moments. In my experience, some of the most impactful shifts I've seen didn't come from grand strategies or big ideas. They came from the moments when I chose to listen, truly listen, to my team.
One moment in particular comes to mind. During a routine debrief, a team member hesitated before sharing a concern that seemed minor at first. Instead of dismissing it, I paused and asked them to elaborate. That conversation led us to uncover a systemic issue we hadn't noticed before. Once addressed, it improved our turnaround time and team efficiency significantly. It was a reminder that listening isn't a pause in leadership, it is leadership.
When people feel heard, they stop working for you; they start working with you. Their performance becomes personal because they understand the shared mission and feel part of something greater than themselves.
Build a culture where listening is a norm, not an exception.
One leader who listens can create momentum, but an organization that listens can create a movement. To build this culture, leaders must create structured touchpoints, not just annual surveys, but real-time feedback forums. When dissent is welcomed and challenged, innovation can follow. When executives model active listening, it signals that silence isn't a power move; it's a leadership strength.
Organizations with built-in listening loops are agile, adaptive and quick to course-correct. They build cultures of psychological safety where everyone's voice matters.
Conclusion: Listening As The Legacy Of Leadership
It's easy to associate leadership with speaking, bold declarations, confident directions and quick responses. But the most enduring impact is often shaped by what leaders choose to hear.
Listening builds trust. It strengthens emotional intelligence. It resolves conflict, retains talent and fuels innovation. Above all, it turns leadership into a shared journey, not a monologue, but a dialogue.
In the decade ahead, it won't be the loudest voices that shape the future of leadership. It will be those who've mastered the most underestimated superpower in business: the art of listening.
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