Have you got your BluSmart refund yet? It's been 90 days

India Today

28-07-2025

Several customers of electric cab company BluSmart are still waiting for refunds from their in-app wallets, even after more than 90 days. Now, users say that the app itself has stopped working, making matters worse.BluSmart, which operated electric cabs in Delhi-NCR and Bengaluru, had paused ride bookings in April 2025 and promised users that their wallet balances would be refunded within 90 days if services didn't resume.However, as July comes to an end, users say they have not received their money back and are struggling to even access the app.One user wrote on social media, 'I had money in my BluSmart wallet, there's been no refund for the past 3 months and now the app isn't opening either. What's going on? No communication, no update. This is seriously concerning.'Another customer, posted, 'BluSmart has not yet refunded my wallet balance after saying refund will be provided within 90 days and 90 days are over.'
Users complain on X
Many other users are sharing similar complaints, tagging the company and government bodies like Sebi and RBI.A user on X said, 'BluSmart has not yet refunded my wallet balance after saying refund will be provided within 90 days and 90 days are over.'Another affected user, posted, 'The 90-day refund timeline communicated by BluSmart India has elapsed, yet users have not received their wallet refunds. I truly hope BluSmart is looking into this matter and taking steps toward a resolution including processing my Rs 34k refund.'BluSmart had earlier changed its refund policy, increasing the refund wait time from six days to 90 days after it stopped accepting new bookings.At the time, the company had said, 'We have decided to temporarily close bookings on the BluSmart app. While we strive to be back soon to serve you with the same warmth and smile, we will initiate a refund within the next 90 days if services do not resume before then.'Indiatoday.in tried to check the app and found it did not open, showing an error message saying, 'Something went wrong.'
BluSmart app not working
The delay in refunds comes amid a larger crisis involving BluSmart's business. The Securities and Exchange Board of India (Sebi) is investigating Gensol Engineering, a company linked to BluSmart, for allegedly misusing over Rs 200 crore meant for buying electric vehicles.Sebi has barred BluSmart's promoters, Anmol Singh Jaggi and Puneet Singh Jaggi, from taking any board-level roles and from accessing the securities market. The market watchdog has accused them of diverting vehicle loan funds for real estate deals.BluSmart allowed customers to add money to their in-app wallets to pay for electric cab rides. But after the app was shut down and operations halted, users have been left in the dark about the refund process.As things stand, there is no clear answer on when or if the refunds will be processed. Customers who trusted the platform with their money are left waiting, frustrated and without any clear support.- Ends
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