Over a thousand ViewQwest users report internet disruption
Reports on Downdetector spiked at around 4.30pm at 1,491, following an earlier peak of 537 at 11.15am. PHOTO: VIEWQWEST/FACEBOOK
SINGAPORE – Users of internet service provider ViewQwest reported connection issues on the afternoon of May 31 on an outage tracking website, with reports peaking at more than 1,400.
Reports on Downdetector spiked at around 4.30pm at 1,491, following an earlier peak of 537 at 11.15am.
The latest disruption had come after ViewQwest said on Facebook at around 3pm that its internet services were fully restored by 1.30pm after the earlier disruption.
The internet service provider had attributed the morning service interruption to a power disruption at one of its data centres, during which its backup system did not kick in as expected.
Its hotline had also faced technical difficulties during the earlier disruption, ViewQwest said.
It added that it was working closely with its data centre partner to review the outage and ensure safeguards are reinforced.
More than 330 users have commented on the internet service provider's Facebook post regarding the disruption, with users reporting connection problems in places such as Eunos, Mountbatten, Bukit Batok and Sengkang in the latest disruption.
ViewQwest is being probed by the Infocomm Media Development Authority (IMDA) over its previous outages, including a week-long disruption first reported on April 29.
Under IMDA's telecommunications quality of service standards, errant operators can be fined up to $50,000 for each instance of non-compliance.
The Straits Times has contacted ViewQwest for more information.
Join ST's WhatsApp Channel and get the latest news and must-reads.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
AsiaOne
21 hours ago
- AsiaOne
PHV drivers rally to raise funds after Grab driver dies suddenly, leaving behind 2 children, Singapore News
Several private-hire vehicle (PHV) drivers are rallying to raise funds for the family a Grab driver who died suddenly from a stroke, leaving behind two teenage children. Gavin Neo, a 49-year-old single father, died on Thursday (May 29), according to an obituary notice shared within a Facebook group for PHV drivers. According to user Lambo Lee who first made the announcement, Neo had suffered a stroke on Tuesday, two days before his death. In their posts, several other drivers also appealed for donations to the family, affirming Neo's hardworking personality and dedication to his children as the sole breadwinner. 'It's for my kids and their future' Neo was also known to work up to 16 hours daily, drinking three cans of Red Bull just to stay awake, according to Lee. After working through the night, he would then rush home to send his daughter to school before sleeping and repeating the cycle. "Gavin was a humble and down-to-earth guy, [who] always shares his experience with his peers and newer drivers in the same trade," wrote Facebook user Bryan Ang, another friend of Neo's. Ang also shared a personal anecdote where he would sometimes ask Neo why he always opted for the cheapest meal — a $3.80 plate of chicken rice. "It's for my kids and their future," Neo would say, spending frugally so that he could support his children as much as possible, shared Ang. Wrote another driver: "He has two kids, he is someone that doesn't spend on himself, he doesn't buy branded [goods] or eat expensive food. He doesn't drink or gamble, all his money goes to his kids." Neo's long hours earned him a four-star rating and a Diamond Tier on Grab, which is only awarded to the top 10 per cent of drivers on the platform who complete up to 2,000 trips every three months — an average of 22 trips a day — according to a driver whom Shin Min Daily News spoke to. Not covered by insurance Neo was not a member of the National Private Hire Vehicles Association (NPHVA), according to Kelvin Lam, a fellow PHV driver who also vouched for Neo's tireless work ethic in a lengthy Facebook post. Without the insurance coverage that is offered to members, he is "not entitled for the additional $40k death support which may help to tide the family in this difficult time", Lam added. He appealed to netizens to send donations to Neo's family "to help his children tide over a few years more till adulthood". "If you can afford, a simple token, crowdfunding is ongoing now, can PayNow however big or small an amount, every drop helps make the ocean," he said. Family still in shock Neo's family is still struggling to come to terms with his sudden death, according to his sister who spoke to Shin Min at the wake. She attested that her brother worked long hours every day to provide for his two children. While she was surprised by the outpouring of support online, she also expressed gratitude for the concern shown. "We appreciate it and hope everyone can give our family some space," she told Shin Min. [[nid:717685]]
Straits Times
2 days ago
- Straits Times
Over a thousand ViewQwest users report internet disruption
Reports on Downdetector spiked at around 4.30pm at 1,491, following an earlier peak of 537 at 11.15am. PHOTO: VIEWQWEST/FACEBOOK SINGAPORE – Users of internet service provider ViewQwest reported connection issues on the afternoon of May 31 on an outage tracking website, with reports peaking at more than 1,400. Reports on Downdetector spiked at around 4.30pm at 1,491, following an earlier peak of 537 at 11.15am. The latest disruption had come after ViewQwest said on Facebook at around 3pm that its internet services were fully restored by 1.30pm after the earlier disruption. The internet service provider had attributed the morning service interruption to a power disruption at one of its data centres, during which its backup system did not kick in as expected. Its hotline had also faced technical difficulties during the earlier disruption, ViewQwest said. It added that it was working closely with its data centre partner to review the outage and ensure safeguards are reinforced. More than 330 users have commented on the internet service provider's Facebook post regarding the disruption, with users reporting connection problems in places such as Eunos, Mountbatten, Bukit Batok and Sengkang in the latest disruption. ViewQwest is being probed by the Infocomm Media Development Authority (IMDA) over its previous outages, including a week-long disruption first reported on April 29. Under IMDA's telecommunications quality of service standards, errant operators can be fined up to $50,000 for each instance of non-compliance. The Straits Times has contacted ViewQwest for more information. Join ST's WhatsApp Channel and get the latest news and must-reads.
AsiaOne
3 days ago
- AsiaOne
Hawkers say sales dropped after Chee Soon Juan wrongly shared their business closed, Lifestyle News
For 15 years, former engineer Christopher Lau, 72, and his wife, Christina Tan, 69, have been selling muffins, chicken pies and curry puffs from their humble hawker stall Bakes N Bites at Old Airport Road Food Centre. While sales were "irregular", Christina told AsiaOne that they had several regular customers. However, she said that business was severely affected after the Secretary-General of the Singapore Democratic Party (SDP) Chee Soon Juan shared a video on his social media discussing Singapore's "F&B crisis" on Sunday (May 25). In the clip, he mentioned several eateries that had allegedly shuttered, including Bakes N Bites. However, the elderly couple only found out about the news on Monday (May 26) after a friend, who is also in the F&B industry, alerted them to it. "Upon hearing the news, I was totally shocked and sought advice from friends. They advised us to immediately post about the false news on Facebook," Christina recounted. That same evening, the couple were advised to message Dr Chee to take down the video and they dropped him an email on Tuesday (May 27) at around 2am. In the email seen by AsiaOne, Christopher pointed out that not only had the video incorrectly stated that Bakes N Bites was permanently closed, it also mentioned that the business was a cafe instead of a hawker stall. The couple later received a response at around 2.45pm on May 27 from SDP's Head of Branding and Communications Min Cheong-Subramaniam, who shared that the original video has since been removed. An amended version of the video, which doesn't reference Bakes N Bites, was also uploaded. "We sincerely apologise for the confusion and distress caused. Please do not hesitate to reach out to us if you have any further questions or concerns," Min told the couple in the email. In the amended video's caption, Dr Chee also apologised and said: "In an earlier version of this video, I had posted that Bakes N Bites had closed. This was an error. Bakes N Bites are still very much in operation. My apologies to the owners of the outlet for the error." But the damage had already been done, the couple claim. Christina shared that sales had taken a hit over the past few days. "As we are closed on Monday, we never gave a thought on the impact, although we did receive calls from customers who had placed orders enquiring on the closure," she said. On May 27, they served just two customers in the morning and made less than $10 in sales, which alarmed Christina. "I was in tears but asked Christopher to keep me updated for the afternoon," Christina recounted, adding that business similarly remained slow on May 28 and they didn't have many customers. Altogether, over the past two days, sales had dropped by more than 70 per cent, she told AsiaOne. Prior to opening Bakes N Bites, Christopher was a former manufacturing engineer who pivoted to F&B after being retrenched at 55 years old. Christina would help him at the stall after her day job as an administrative role at a construction company. The couple specialise in chilled muffins, chicken pies, curry puffs and brownies. Address: 51 Old Airport Rd, #01-164 & 165, S390051 Opening hours: Tuesdays to Sundays, 11am to 8pm [[nid:716017]] melissateo@
