
Train ticket prices to Europe could drop by a third
Train ticket prices to Europe are set to fall by a third and international stations in Kent could reopen as Eurostar faces competition.
Italy's state railway has become the latest operator to announce plans to run trains through the Channel tunnel from 2029. Ferrovie dello Stato Italiane (FS), which has a 30 per cent stake in Avanti West Coast, is exploring running trains direct to Lyons and Marseilles in France as well as Milan in northern Italy.
The operator is also evaluating stops at Ashford International, which was previously served by Eurostar. Services at Ashford and Ebbsfleet International were suspended in 2020 when the pandemic halted travel but they never returned to the schedule, with Eurostar blaming post-Brexit red tape.
There are now three operators
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The Independent
5 minutes ago
- The Independent
Man United make Cunha their first major summer transfer
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Sky News
12 minutes ago
- Sky News
Money Problem: 'My dog died and insurance company charged me nearly £700'
Our reader Alex* got in touch with Money with this problem... My dog Benji died last month at the age of 11. But when I went to cancel his insurance, they told me I was still liable for paying the remaining five months of his policy (at £138 a month). They took £691.75 out of my final claim. They told me this was standard because if you make a claim in the same year the pet dies, you are then liable for the remaining year's premiums. Is this right? I've had the policy with them since 2020. Our cost of living specialist Megan Harwood-Baynes tackled this one... I'm so sorry to hear about your dog. You told me he died unexpectedly - he was going for tests and died before the results came back. It took you a couple of days to summon up the strength to call HealthyPets and cancel his insurance, but when you did, you were shocked to be told you were liable to pay the remaining £691.75 on your premium. As someone who has also been stung by pet insurance (with a different insurer), I was sad but not surprised to find out this clause exists. Your insurance policy says this: "Any claim resulting from the death/permanent loss (referred as Total Loss) of the insured animal will result in the immediate cancellation of the contract and no refund of the annual premium will be allowed." So, unfortunately, it does seem to be the case that you had to pay the premium. And look, we are all guilty of not reading the small print, and even when we do, it's so dense it can be really difficult to take it all in. When you have an older animal (usually over the ages of eight to ten), your policy changes significantly, as certain things stop being covered. For example, you can claim if your kitten dies, but not your 12-year-old cat. If you stay with the same insurer, this can be particularly tricky to navigate because they rarely flag any policy changes from year to year. Personally, I'm not sure why not - it wouldn't be difficult to include a PDF highlighting what things have changed once your pet reaches a certain age. My main advice to anyone with a pet over a certain age would be to read and reread the small print - and call the insurer before you need to claim to make sure you fully know what you are signing up for. But is this policy fair? That being said, you said what upset you the most was the way you were dealt with by HealthyPets - for an insurer that presumably deals with this situation every day, you said there was no acknowledgement of the shock or grief you were going through. Overall, you felt the approach was rather blunt and cold, especially given you'd been with them for four years (and presumably paid them thousands of pounds) and not claimed for Benji in that time. You felt it could have chosen to be more courteous to you or show some discretion with this clause. I reached out to HealthyPets to ask if it felt it was fair for you to pay premiums on a deceased animal. To me, it seems a particularly cruel clause, designed to hit just when you're grieving your pet. The official reply was this: "We would like to express our deepest condolences to Alex for the loss of Benji as we fully recognise the pain and stress the loss of a pet can cause. Thank you for bringing her complaint to our attention. We have reached out to her directly to discuss her concerns." So, it was not the most helpful reply, but the next day, HealthyPets phoned you to say a formal complaint had been raised on your behalf. You said what mattered most is that in that phone call, the company apologised to you and expressed condolences for Benji's death. A few days later, you had a final response to your complaint. HealthyPets apologised for the fact that its service had not met expectations. It said it tried to make policy wording as clear as possible (I'll let you decide if you agree that is the case…) and explained exactly why, in accordance with their terms, the premium was due to be paid. But it concluded by saying that while it couldn't change the terms of your policy, it arranged for a goodwill payment of £450 in recognition of the distress and disappointment caused by the situation. You told me you were pleased with the outcome - you genuinely weren't expecting any money, but the acknowledgement and apology were what you had hoped for. How to complain about an insurer If you also feel unhappy with how you've been dealt with by an insurer, the first thing you need to do is raise a formal complaint directly with them. They should issue you a final response within a couple of months. If you don't agree with their final decision, you can then go to the Financial Ombudsman - they will make a final decision, which is then binding. If you are still not happy, you can then take your insurer to court, but this should be an absolute last resort. You can find out more about making a complaint on the Citizens' Advice website.


BBC News
15 minutes ago
- BBC News
British sovereignty over Gibraltar sacrosanct, says David Lammy
British sovereignty over Gibraltar remains "sacrosanct", the foreign secretary has said, after the UK agreed a deal with the European Union over the territory's post-Brexit Lammy told the House of Commons the agreement included a clause "explicitly protecting our sovereignty".The deal removes checks on people and goods crossing the Gibraltar-Spain some MPs raised concerns Spanish border officials would be able to deny entry to UK citizens flying into the British Overseas Territory. For travellers arriving at Gibraltar airport, passport checks will be carried out by both Gibraltarian and Spanish is similar to the system in place for Eurostar passengers at London's St Pancras station, where travellers pass through both British and French passport control before boarding international means it will be possible for arrivals to continue their travel from Gibraltar into Spain and the rest of the EU without further Lammy insisted Gibraltar would not be joining the Schengen free travel area - 26 European states that have abolished passport control at their mutual border so people can travel freely. Schengen countries also have common rules on asylum and countries whose nationals require visas. Lammy said it was "fake news" that Gibraltar would be joining Schengen and "this was never on the table". "Immigration, policing and justice in Gibraltar will remain the responsibilities of Gibraltar's authorities," he added. Talks on the rules governing the border between Spain and Gibraltar - a 2.6 square mile headland to the south of the country - have been ongoing since the UK left the EU in issue had been a key sticking point, which has remained unresolved since broadly welcomed the deal, which has been hailed as "historic" by Gibraltar, Spain and the EU. Giving a statement in the Commons, Lammy said Labour was "solving the problems leftover from the last [Conservative] government and their thin Brexit deal". He added that the deal "removes another obstacle to closer ties with our EU friends" and "provides much needed certainty for people and businesses in Gibraltar". An estimated 15,000 people cross the Gibraltar-Spain border every day for work and Gibraltar residents can cross using residence cards without needing to have their passports stamped, while Spanish citizens can cross using a government ID there were concerns this would end with the introduction of the EU's Entry/Exit system later this year, causing huge delays at the said without a deal every passport and all goods would need to be checked leading to "chaos and backlogs, endangering livelihoods of British citizens in Gibraltar, wrecking the territory's economy and possibly costing hundreds of billions of pounds a year, placing pressure ultimately on the UK taxpayer to pick up the bill". The next step is for a full legal text to be finalised, which Lammy said all parties were "committed to completing as quickly as possible". The Conservatives have said they will examine the the final treaty to ensure it meets their red lines, including that it safeguards the sovereignty and rights of foreign secretary Priti Patel also questioned whether Spanish officers would be able to stop British citizens coming to stay in Gibraltar. Lammy insisted the only difference to what Conservative ministers had previously been negotiating was the sovereignty clause, which he said would ensure there was no question over Gibraltar's UK has had sovereignty over Gibraltar since 1713, although this is disputed by Spain, who claim the territory as their opinion in Gibraltar, which has a population of around 32,000, is in favour of keeping British sovereignty. The most recent referendum, held in 2002, saw almost 99% of voters reject a proposal to share sovereignty with UK said there would also be full operational autonomy for the UK's military's facilities in Gibraltar, where the airport is run by the Ministry of Defence and hosts an RAF Democrat spokeswoman Helen Maguire welcomed the agreement, while calling for Parliament to get the opportunity to scrutinise and vote on Reform UK have described the deal as a "surrender". Deputy leader Richard Tice raised concerns Spanish border officials would have "an effective veto" on British citizens from the UK landing in clarified that if there was an alert in relation to an arrival Spanish border guards and police would work alongside Gibraltarian police. An individual would have the right to legal advice and be able to either return to their country of origin or go to Spain to face questions. Sign up for our Politics Essential newsletter to keep up with the inner workings of Westminster and beyond.