SpaceX Starlink Outage: Global users face issues, longest disruption yet, says expert
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SpaceX's satellite internet service, Starlink, went through a major disruption affecting users across the globe. The outage, which lasted for over two hours, left many customers without internet access. SpaceX confirmed the issue was linked to internal software problems and promised to prevent future incidents.Customers from several countries experienced a loss of internet connection through their Starlink satellite dishes. The outage was reported by users across the US, Canada, Australia, New Zealand, and Europe. Posts on platforms like Reddit, Facebook, and X revealed that many users were unable to access the service.One user in Southern Italy reported trying different methods to troubleshoot the issue without success. US-based users from Virginia to Arkansas also said they were still offline. Some suggested trying a factory reset of the Starlink equipment.Michael Nicolls, SpaceX's Vice President of Starlink Engineering, said the problem was caused by a failure in key internal software services These services control the core functions of the Starlink network. Although the issue was resolved for most users, some are still experiencing connectivity problems.Nicolls stated that the company is working to find the exact cause and will implement changes to avoid a repeat. On X, SpaceX CEO Elon Musk apologized and said the issue would be addressed permanently.Some users have started to regain access to the internet. Brian Westover of PCMag said he lost his connection for nearly two hours in rural Idaho. Initially, the Starlink app indicated that the dish was obstructed, though there were no visible blockages.He noted the difficulty of knowing whether the issue was due to personal equipment or Starlink's system. This made it hard for users to know what actions to take to fix the problem.Doug Madory from Kentik, an internet analysis firm, described the outage as Starlink's longest since becoming a major provider. The outage lasted approximately 2.5 hours. This marks a significant event for a service with more than 6 million global users.Downdetector.com, a site that tracks online service disruptions, showed over 55,000 outage reports around noon PT. Even Starlink's website was affected and displayed a service outage notice before becoming inaccessible.Jianping Pan, a professor at the University of Victoria in Canada, also faced issues. He mentioned that their research team, which monitors 20 Starlink dishes worldwide, found all of them offline during the incident.While Starlink services were disrupted, T-Mobile confirmed that its new T-Satellite service operated normally with no impact. T-Mobile recently launched this messaging service to reach users in cellular dead zones.The outage was caused by a failure in internal software services that operate the core Starlink network, according to SpaceX.Most users have regained access, but some customers are still reporting connectivity issues in different regions.
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