Three Mobile customers 'leaving network' after being unable to text or call for hours
Three UK has apologised to its customers after a day-long outage wreaked havoc for thousands of Brits up and down the country - with some users unable to make or receive calls for more than 15 hours.
The issue began around 7.45am on Wednesday, June 25, and was not resolved until 10pm. The mobile network says services are returning to normal after the blackout saga - but that is not good enough for some people.
Exasperated and aggrieved customers have threatened to abandon the network after being left in the lurch for hours on end, with some even claiming to have missed medical appointments and several others unable to call 999.
In a late-night update to customers, Three UK took to X, formerly Twitter, writing: "Following an issue earlier today, Voice and SMS services are now returning to near-normal levels.
"Data services continue to work normally and we're monitoring the network closely. We understand how disruptive this has been and sincerely apologise for today's inconvenience."
Almost 10,000 people logged issues with the network yesterday, with the majority of complaints (80%) from those who could not make or receive voice calls.
Around one in five (17%) reported that they could not get phone signal and three per cent were having trouble connecting to the internet, as per Downdetector, which monitors global outages.
Three UK has since been hit with a deluge of messages from users demanding compensation for the loss of services.
One disgruntled user responded to the update saying: "I'm afraid I'll be leaving after this latest episode. I'm now having to work at the weekend to play catch up with a full day lost today. It's the lack of information that really stings. Poor form."
A second asked: "Will customers be compensated for loss of services?" another replied: " Compensation needed for all today, breach of contract," while several others claimed their voice and SMS services were still not working.
One customer claims they missed a scheduled doctor's appointment as a result of the ongoing issues. "This is crazy with Three just missed an online doctor's appointment. Rubbish network," they said.
Yet another frustrated Brit scribed: "It's now been 24 hours since I lost the signal on my phone. No access to calls, data or SMS. If a family member tries to reach out they can't...
"@ThreeUK are you guys fixing this or its time to move to a different provider?"
The network provider has been actively replying to people on X with options to discuss compensation.
Representatives have also been re-directing customers to their website for more details.
However, at the time, Three UK couldn't give customers a rough timeframe for when they could expect problems to be rectified on Wednesday, telling them "we don't have a timeframe to share at present."
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