Lexus ranks highest in JD Power 2025 vehicle quality study
With a score of 166 problems experienced per 100 vehicles (PP100), Toyota's luxury division narrowly outscored second-placed Nissan with 169 PP100. Hyundai was third (173) ahead of Jaguar (175) and Chevrolet (178). Audi (269) was the lowest-placed brand in the study.
Now in its 39th year, the JD Power IQS is based on responses from 92,694 purchasers and lessees of new 2025 model-year vehicles, collected during the first 90 days of ownership. The study measures the number of problems experienced per 100 vehicles (PP100), with a lower score indicating higher quality.
Overall, problems per 100 vehicles (PP100) have improved to 192 PP100 from 194 PP100 a year ago. Premium brands have improved 27 PP100 to 203 PP100 from 230 PP100 in 2024, largely driven by Tesla, while problems among mass-market brands have increased to 187 PP100 from 181 PP100 in 2024.
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