Water Richmond VA: Everything You Need to Know About Your Local Water Supply and Services
In this complete guide, we'll cover everything you need to know about water Richmond VA, including water quality, service options, billing, infrastructure, and conservation. You'll learn how your water is treated, where it comes from, and what you can do to make the most of this essential utility.
Richmond's water system is managed by the Department of Public Utilities (DPU), which serves over 200,000 people across the city and nearby counties. The department treats and distributes millions of gallons of water each day, drawn mainly from the James River—a trusted, natural water source.
Key features of the water Richmond VA system include: Over 1,200 miles of underground water pipes
State-of-the-art treatment facility capable of processing 132 million gallons daily
Constant quality monitoring to meet federal and state standards
Integrated service for water, wastewater, and stormwater management
This extensive infrastructure ensures residents receive safe, clean water for every use, whether at home, at school, or in businesses across the region.
The primary source of water Richmond VA is the James River, one of Virginia's most important waterways. After collection, raw water is sent to the Richmond Water Treatment Plant, where it undergoes an advanced purification process.
Steps in the treatment process include: Coagulation and flocculation : Adding chemicals that bind impurities together
: Adding chemicals that bind impurities together Sedimentation : Allowing larger particles to settle
: Allowing larger particles to settle Filtration : Removing smaller contaminants through sand and carbon filters
: Removing smaller contaminants through sand and carbon filters Disinfection : Using chlorine and UV light to kill bacteria and viruses
: Using chlorine and UV light to kill bacteria and viruses Fluoridation: Adding fluoride to promote dental health
After treatment, water is pumped through a pressurized system of pipes, towers, and reservoirs to homes and businesses across the city.
Yes, the water Richmond VA residents receive is safe to drink and consistently meets or exceeds EPA and state safety standards. The city's DPU conducts thousands of tests every year to check for contaminants, including lead, copper, chlorine byproducts, bacteria, nitrates, and pesticides.
Each year, the city releases a Consumer Confidence Report (CCR) that outlines: Water sources and treatment methods
Detected levels of contaminants (if any)
Regulatory compliance with health standards
Educational information for residents
This report is available on the city's official utilities website and can be mailed to customers upon request. If you ever notice discoloration, odor, or taste changes in your tap water, it's recommended to call the DPU for an inspection.
Setting up your water Richmond VA service is quick and simple. If you're moving into a new home or business, you'll need to contact Richmond DPU through their online portal, phone, or in-person customer service center.
To start service, have the following ready: Your full name and contact information
Address of the property
Date you want service to begin
Lease agreement or property deed (if applicable)
Government-issued ID
Possible deposit for first-time accounts
Once your information is processed, the water service will be activated by your requested date. If you're transferring service within Richmond, the process is even faster.
The water Richmond VA billing system uses a tiered structure to encourage conservation and manage costs. This means the more water you use, the more you pay per gallon. Monthly bills include charges for water usage, sewer treatment, and stormwater management.
Here's a simple breakdown of how typical charges appear: Usage Tier (CCF per month) Water Rate (per CCF) Sewer Rate (per CCF) Stormwater Fee (monthly) 0–6 CCF $3.21 $4.95 $7.00 7–20 CCF $3.75 $4.95 $7.00 21+ CCF $4.50 $4.95 $7.00
Note: 1 CCF = 748 gallons of water
You can pay your bill online, by mail, through auto-draft, or in person at a designated payment location. The city also offers budget billing and payment plans for qualifying customers.
If you experience a leak, pressure loss, or strange water color, it's important to report the problem quickly to the city. Water Richmond VA emergency services operate 24/7 to ensure your supply is never compromised.
Common issues to report include: Leaking water meters
Broken pipes or hydrants
Unusual water odor or taste
Discolored water from taps
Sewer backups or flooding
You can call Richmond's 311 helpline or visit the city's official utility website to submit a request for service.
The water Richmond VA system is designed to deliver high-quality water efficiently, but conservation is still important. Using water wisely helps reduce your bill and supports long-term environmental sustainability.
Top conservation tips include: Turn off faucets when brushing teeth or shaving
Use dishwashers and laundry machines with full loads only
Fix leaking faucets and toilets promptly
Install low-flow showerheads and aerators
Water your lawn during early morning hours to reduce evaporation
The city occasionally offers rebates or conservation kits for residents, so be sure to check the DPU website for current programs.
The public water Richmond VA utility offers several advantages compared to private water services: Regulated pricing for fairness and affordability
Local accountability and transparency
Public health-focused safety standards
Fast response to emergencies or service issues
Community reinvestment through infrastructure improvements
Richmond's water system is one of the most trusted in the region, with decades of consistent service and customer satisfaction.
The city of Richmond is investing in its water infrastructure to meet the needs of a growing population and aging equipment. These upgrades ensure reliable service for future generations.
Current and upcoming projects include: Lead service line replacements
Smart meter installations
Sewer overflow control enhancements
Water main upgrades in older neighborhoods
Sustainable rainwater management initiatives
These investments show the city's commitment to maintaining a resilient and efficient water Richmond VA system for years to come.
For all inquiries related to water Richmond VA, the Department of Public Utilities provides multiple contact options: Customer Service : (804) 646-4646
: (804) 646-4646 Emergency Repairs : (804) 646-7000 (24/7)
: (804) 646-7000 (24/7) Website : rva.gov/public-utilities
: rva.gov/public-utilities Mailing Address: City of Richmond DPU, 730 E. Broad Street, Richmond, VA 23219
You can also use the city's 311 system for non-emergency issues like billing questions, low pressure, or water quality concerns.
The water Richmond VA utility offers more than just access to tap water—it provides peace of mind. With a high level of care, regular safety testing, responsive service, and a commitment to the community, Richmond's water system stands as a model of efficiency and public trust.
Whether you're new to the area or just want to understand your water better, this guide should give you the knowledge you need to make smart, confident decisions. From starting service to saving water and managing your bill, water Richmond VA is designed to support you every step of the way.
Reliable. Affordable. Safe. That's what you can expect when you turn on the tap in Richmond.
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