Abu Dhabi to launch new Visitor Experience Academy
The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has partnered with Abu Dhabi Hospitality Academy – Les Roches to establish a brand-new Visitor Experience (VX) Academy, with the goal to drive excellence across the visitor journey.
Signed during Arabian Travel Market (ATM) 2025 in Dubai, the strategic agreement appoints Abu Dhabi Hospitality – Les Roches as the operating partner of the academy, which is scheduled to launch this July.
A key initiative by DCT Abu Dhabi, VX Academy will deliver tailor-made professional development trainings to frontline workers across various industries, including hospitality, transport, retail, immigration, and more.
It aims to enhance operational efficiency and effectiveness, ensure consistent delivery of exceptional service aligned with Emirati core values, and further elevating the visitor experience standards across the emirate. The initiative will empower frontline workers to provide outstanding service, further reinforcing the Abu Dhabi's position as a leading tourist destination.
Saleh Mohamed Al Geziry, Director General for Tourism at DCT Abu Dhabi, said: 'This strategic partnership with Abu Dhabi Hospitality Academy – Les Roches reflects our ongoing commitment to elevating Abu Dhabi's tourism sector. By leveraging their expertise, we are empowering our frontline workers with the skills and knowledge necessary to deliver exceptional visitor experiences, further solidifying Abu Dhabi's position as a premier global destination. Moreover, our commitment to embracing cutting-edge technologies, including AI-driven learning platforms, will enable us to create even greater value for our partners, personalise the visitor journey, and set new benchmarks for service excellence across the emirate.'
Powered by AI-driven e-learning modules, the VX Academy will consolidate existing training efforts across Abu Dhabi's tourism sector and enhance learning pathways. Partnering with Abu Dhabi Hospitality Academy – Les Roches will ensure the VX Academy's day-to-day operations are managed with the highest standards of excellence, leveraging the institute's renowned expertise in hospitality education and established presence in Abu Dhabi.
Abu Dhabi Hospitality Academy – Les Roches will take the lead in key areas across the learning lifecycle. This includes spearheading curriculum and content development to ensure alignment with Abu Dhabi's tourism standards and Code of Conduct. They will also develop and oversee assessments, collaborate with DCT Abu Dhabi on market analysis, and champion quality assurance to meet the emirate's evolving needs.
Georgette Davis, Managing Director, Abu Dhabi Hospitality Academy Les Roches, said: 'We are honoured to partner with DCT Abu Dhabi on this visionary initiative. As the operating partner of the Visitor Experience (VX) Academy, Abu Dhabi Hospitality Academy – Les Roches is committed to delivering world-class training that empowers the emirate's tourism and cultural workforce. This collaboration reflects our shared ambition to elevate every touchpoint of the visitor journey — creating exceptional, authentic, and memorable experiences that define Abu Dhabi as a global tourism leader.'
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