
Introducing a tourism tax would revolutionise our crumbling cultural landscape
This is the refrain that greets beleaguered arts and cultural organisations up and down the country. While the odd, welcome dollop of cash has sometimes been found in a Department for Digital, Culture, Media and Sport (DCMS) budget, or the now-defunct Levelling-Up Fund, our cultural infrastructure is crumbling.
Former Bank of England chief economist Andy Haldane points to a 'systematic underinvestment' in our rich cultural assets over many years, and a country that has 'stymied its local leaders' capacity to raise taxes to invest in them'.
This has not just manifested itself in a horrendous backlog of repairs and a dearth of creative opportunities: civic museums, playhouses and libraries are closing, and informal spaces like pub theatres and grassroots music venues are disappearing completely. All of these make up the unique social and cultural fabric of places and communities.
At the same time, Britain's arts, culture, history and heritage support a multi-million-pound tourism industry – worth about £1.6 billion a year, according to the latest Visit Britain figures.
London alone provides the greatest concentration of artistic and creative endeavour in the world, with museums and galleries (national museums are free), libraries, theatres, heritage sites and concert halls being the top reasons why overseas visitors flock here. Other major cities across the nation, like Manchester, Liverpool and Edinburgh, are also hives of cultural and creative industries, and bustling tourist hotspots. So, when the government says, 'no more money' and asks for 'any ideas for new funding models?', I believe there is a potential answer.
My think tank, the Cultural Policy Unit, has recently published a report proposing a modest 'City Tourism Charge', a mandatory scheme along the lines of the hotel levies that operate in so many other countries across the world.
For the most part, this levy involves a small daily sum – a few pounds, for example – added to hotel or guesthouse bills. You may well notice this 'local tax' when you come to settle up, but it's unlikely to have stopped you from booking in the first place. We suggest that the charge is both modest and 'progressive', so that, on a sliding scale, higher-end accommodation charges more. So, for instance, a three per cent levy on an £840 double room at London's Claridge's would cost an extra £25.20 a night, while a standard double room at Euston's Premier Inn (approximately £120) would cost £3.60.
A vital part of our proposal is that the funds generated be 'ring-fenced for cultural infrastructure and placemaking'.
Put simply, this embraces everything from major heritage sites to cultural festivals, film production hubs to makerspaces and artist studios, and grassroots venues to the creative districts that so many visitors enjoy.
It's important that the funds raised are reinvested back in the cultural and tourism sectors that generate them, creating a self-sustaining 'circular' model. And to make sure this levy benefits every part of the country – not just London – we recommend that the money is distributed locally, overseen by metro mayors, and that a portion of it is redistributed regionally.
It is essential, both for the hospitality sector and the cultural sector, that the result is transformational, particularly because the tourist economy is currently facing increased taxes.
Drawing on costings by the Institute for Fiscal Studies, and most recently the Northern Powerhouse Partnership, we calculate that a three per cent 'city charge' on visitors' hotel bills would generate over £1 billion a year. To put this into perspective, the sums raised could be well over twice as much as Arts Council England has available to invest in its portfolio of organisations.
Hoteliers may not like everything about this proposal – and there are legitimate concerns. But I hope our report will help navigate some of the thorny issues.
Firstly, we are recommending a mandatory rather than a voluntary charge, which reduces the administrative burden on accommodation providers.
Secondly, the charge should be modest and designed in collaboration with the hospitality sector, so as not to discourage visitors.
Thirdly, all the funds generated must be 'additional' – not hijacked to make up for shortfalls elsewhere.
And finally, transparency about how the money is spent is key.
A recent survey, for instance, in the Puglia region of Italy, found that visitors were happy to pay more if the money raised was used to protect and enhance the region's natural environment. Our USP is our vibrant cultural landscape.
What depresses people most is when taxes or levies are swallowed by Treasury coffers. This 'charge' must make a tangible difference to visitors and residents alike.
At present, England is something of a global outlier in not introducing a mandatory tourist charge; even Scotland and Wales are well down the track of legislating for hotel levies (Scotland's scheme kicks off in 2026).
So, let's work together with hotels and the wider hospitality sector to show that we not only cherish our reputation as the cultural powerhouse of the world, but also, through instituting a 'city tourism charge'', that we mean business.
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The Guardian
a day ago
- The Guardian
Hate your job? How to have more fun at work - from ‘thin-slicing' your joy to expressing your personality
Who would say work was fun? Your job might be rewarding (some of the time). You may get on with your colleagues (some of them). But fun? It seems simultaneously too grand an ambition and too small. After the work-centric 'hustle culture' of the 2010s, then the backlash and widespread burnout brought on by the Covid-19 pandemic, the general feeling around work right now could be described as ambivalent at best. At worst, it's openly combative, as evinced by frequent references to the 'battle' over working from home. Managers want employees back in the office; employees want flexibility, and to limit work's impact on their lives. Gen Z, who have replaced millennials as the youthful influence shaping the workforce, are especially adamant that it should not intrude on their boundaries. Meanwhile, AI looms, threatening large-scale unemployment. The world of work is in flux, with a fight for our time and our livelihoods at the centre. Fun doesn't seem to factor into it – but Bree Groff argues that it should. An organisational consultant and 'change expert' at the New York-based company SYPartners, Groff has worked with C-suite leaders – people whose job titles begin with the word 'chief' – at Google, Microsoft, Hilton, Calvin Klein, Pfizer and other big names, to transform their corporate culture and improve their employees' time at work. She has drawn on that experience for her first book, Today Was Fun, which makes the case for a new approach: what if work was neither our only source of meaning, nor a necessary evil to be endured – but a 'nice way to spend our days'? It may sound naive, but Groff's breezy tone belies the wisdom of her point: work should be enjoyable. Too often, it is wildly out of proportion: we either 'live to work', and equate our personal worth with our productivity, our jobs with ourselves; or we're resigned to the fact 'work sucks', and live for the weekend. Neither view is particularly healthy, sustainable or rewarding. Today Was Fun calls for a recalibration, simultaneously raising and reducing our expectations of the space work should take up in our lives. As Groff puts it in the book, 'Work should be a source of joy, because it's fundamentally good – and it should be only one of many joys.' Her own reckoning with work came in January 2022, when her mother was diagnosed with terminal cancer; her father had already been diagnosed with Alzheimer's. An only child, Groff took immediate leave to dedicate herself to their care. When her mother died later that year, it gave Groff a new perspective on how she was spending her time, she says. 'I'm going to run out of Mondays, just like my mother ran out of Mondays … there was this newfound urgency.' At the same time, Groff was alert to the post-pandemic crisis in employee engagement, manifesting in 'the Great Resignation' and 'quiet quitting', or doing the bare minimum. 'I felt like I had something that I could share that would help people,' she says. Groff knew 'for a fact' that work could be fun. She grew up in Chicago, where her mother was a kindergarten teacher and her father was an elementary school principal. Both evidently loved their jobs, without letting them derail their lives or define their identities. It was a shock, when Groff entered the working world herself, to find it weighed down by so much baggage: back-to-back meetings, no time for bathroom or meal breaks, emails at all hours and busy work with no obvious point. The trouble is not so much work itself, Groff says, but all the 'patently ridiculous, if not outright dangerous' trappings and norms that come with it – chief among them the expectation that it may come at the expense of sleep, relationships or wellbeing. We get paid to create value, not to suffer, Groff points out. 'At its most essential, work is showing off our skills, creating something other people appreciate, working with others, figuring out challenges. If that's all fun, then how can we save that part?' One way, she suggests, is by tackling 'professionalism'. It's usually prescriptive, allowing for only one version of leadership or success, and discourages people from showing up at work as rounded human beings. 'You just sort of have to play along, like you're in some sort of performance,' Groff says. She appears on Zoom today with her hair still wet from the shower. In the book, she describes this as one of her small but routine displays of resistance to professional dress codes – which, she argues, are representative of an approach to work that's unnecessarily dreary, rigid and even infantilising. 'You're just as smart in your workout gear as you would be in a blouse,' Groff says, when I confess to wearing leggings off-camera. But, since the post-pandemic reckoning, there is a widespread feeling of fatalism that prevents us from aspiring to make work better. 'We've normalised this idea that work is just drudgery and we do it because we have to,' says Groff. It may reflect an overcorrection to hustle culture, born of the Silicon Valley startup boom. Tech founders and influencer-entrepreneurs taught a generation that you could achieve anything if you just leaned in and embraced the 'grindset'. With company perks such as free meals, bottomless snacks and even office ball pits, it didn't even have to be a sacrifice – work could be fun. Groff rejects that version as being more of a bribe. 'Companies want employees to have fun so they overwork and devote their lives to the business,' she says. 'You start to think: 'Wait, was that a free lunch just so that I don't leave the building?'' Even learning and development, often framed as a benefit, could be seen as cultivating people to be company assets, Groff says. With Apple, Meta, Google and other big companies even footing the bill for employees to freeze their eggs, 'you start to enter this dystopia … The more we intertwine ourselves with our employers, the harder it is to feel a sense of independence, and the harder it is to leave.' Indeed, since burnout became a mainstream concern, there is greater awareness that over-investment in work as a source of happiness, identity or meaning leaves people open to being exploited. The fact is, Groff continues, C-suite executives have a greater stake in the success of their businesses, as is reflected in their paychecks. They shouldn't expect the rest of the workforce to feel equally motivated to go above and beyond. 'It's so obvious for leaders to tout that message that 'we're changing the world', but it puts any employee in the position of asking themselves, 'Wait, do I want to change the world, or do I want to go home and cook dinner?'' The tussle over hybrid and remote working is causing trust to break down on both sides, Groff says, encouraging surveillance from management and presenteeism – showing up to work while unwell and being less productive – from employees. Lack of flexibility is also widely cited as a factor in plummeting levels of employee engagement. Gallup's recent State of the Global Workplace report found that just one in 10 UK workers felt engaged, one of the lowest rates globally. In the US, it was nearly one in three – still a 10-year low. Perhaps, Groff suggests, if work was more fun, there wouldn't be the same power play over where people do their work; they may even be eager to come into the office. Fun has repeatedly been shown to be a factor in the difference between thriving and just surviving at work. Gallup's survey of German adults found that 81% of engaged workers reported having fun at work in the past week, compared with only 10% of those who were disengaged. 'Being miserable at work can even make your life worse than having no work at all,' researchers concluded. There is a 'massive' business case for making work more fun – but that's not why we should prioritise it, Groff says. In Today Was Fun, she likens it to rest: good for productivity, 'but far more important is that [it] is good for enjoying your life'. Fun is a good metric because it's hard to force, or fake. Instead of trying to lure workers back to the office with free lunches, employers could consider what it feels like to spend time there, says Groff. 'Are people – especially the leaders – relaxed and happy and joking? Is it a fun place to be, or is everybody just in meeting rooms in their button-downs all day?' Though Groff's focus is primarily on office workers, everyone's experience of work could be improved by making it more fun, she argues. 'Maybe you work at the steel mill, but there's got to be a break room somewhere.' Even surgeons sometimes joke around. In Today Was Fun, Groff uses the example of Peter Attia, a Stanford-educated surgeon who went through a period of playing clips from the cult film Napoleon Dynamite while performing various transplants. 'For an entire month … we never stopped laughing at this thing,' Attia said on his podcast, adding that, if anything, it seemed to improve patients' outcomes. While it's unrealistic to expect work to be all fun, all the time, believing that 'most work, most days, should be fun' can give us a helpful steer. 'Did I have fun today?' can be an unexpectedly clarifying question. 'Think of what needs to be in place first. If you're stressed and sleep-deprived, you're probably not having fun,' Groff says. Of course, Groff acknowledges, sometimes a job is just a job, especially during an economic downturn. But even small tweaks to your role can make a difference to your day-to-day experience. 'Usually, with a little bit of planning, you can make some sort of shift. I think it's still possible for us to say, 'What are the kinds of days I want to have?'' Life is too short to spend five days out of every seven willing time to pass. Our ability to have fun could even prove our competitive edge against AI. Robots, after all, can't have fun – so they can take on all the boring, repetitive or soul-sucking bits, Groff suggests, and we can find an approach to work that prioritises joy, relationships and wellbeing. 'I don't need to feel like I'm changing the world, and I don't want to feel crappy about it – but is there a way to have a good day, improve somebody else's life, maybe make a friend? Maybe that's plenty.' As we say our goodbyes, Groff with her hair still wet and my cat joining me on camera, we both agree: today was fun. Make it more personalMuch of what's considered 'professional' isn't actually necessary to do your job. Groff suggests doing what you can to personalise or humanise your experience. You could kit out your desk with mementoes from home or holiday, stationery that puts your stamp on your work or fidget toys that help you focus. You could express your individuality through 'dopamine dressing', wearing clothes that bring you joy. Simply avoiding the use of jargon goes a long way. Check in with your colleaguesOur experience of work is largely shaped by our immediate colleagues. Groff suggests leaders can foster team spirit and cohesion by holding a daily check-in, where everyone shares how they are feeling on a scale of one to five – as demonstrated by a show of fingers. 'It's nice to care about how each other is doing,' she says. Share your 'user manuals'Everyone likes to work in different ways. Asking your colleagues about their individual styles and preferences, and communicating your own, may alleviate the friction that prevents work from being fun and help build deeper relationships. Groff suggests team members ask each other how they respond to stress, and how their colleagues can help them, and discuss the skills they'd be eager to share or learn. You could even put together individual 'user manuals'. 'Thin-slice' your joyDuring hard times, in or out of work, it's still possible to have a good day, hour, or even minute – what Groff calls 'thin-slicing' joy. Treat yourself to a coffee before a tough meeting, go for a walk at lunchtime and take note of the blooms or greenery, or schedule a call with a colleague to vent. Even just cracking a joke can lighten the load and ease a tough day. Go where the fun isIf, despite your best efforts, your workplace remains stubbornly un-fun, Groff suggests it may be time to move on. 'You don't need a fancy, well-reasoned argument for leaving a role … Every day you spend in a role that isn't working for you is one of your precious and finite days on this planet.' Today Was Fun: A Book About Work (Seriously) by Bree Groff is published by Page Two Books, Inc (£19.99) Do you have an opinion on the issues raised in this article? If you would like to submit a response of up to 300 words by email to be considered for publication in our letters section, please click here.


The Herald Scotland
a day ago
- The Herald Scotland
Work to begin on new £59m transport project in Paisley
In addition, a new road from Renfrew Road to the bridge crossing will be created which will connect into the new Paisley Grammar School Community Campus, as will dedicated walking and cycling routes. A safe access route from Gallowhill using the underpass on the former railway line will be constructed using £1.5million provided by Transport Scotland. Economic projections have estimated the project could boost the local economy by an additional £136million in private sector investment and cut carbon emissions by 21,700 tonnes, while creating new job opportunities and helping existing and new companies to grow and expand. The new road bridge across Paisley Harbour (Image: Renfrewshire Council) Renfrewshire Council Leader Iain Nicolson said: 'AMIDS is one of the most significant developments in Renfrewshire's recent history as it will bring high-quality jobs, world-leading industry and provide a significant boost to the area's economy so it is important that we provide the appropriate access to Scotland's home of manufacturing innovation. 'This project will not only provide infrastructure to better connect communities to education and employment opportunities, but it will also significantly improve the offer to organisations looking to locate here with enhanced access to the airport and the fourth-busiest train station in Scotland. 'This will be another flagship project for Renfrewshire following the completion of the Clyde Waterfront and Renfrew Riverside project, which included the new Renfrew Bridge, and will be further proof of the Council's ability to successfully deliver nationally significant infrastructure projects which bring substantial benefits now and for generations to come.' The new infrastructure will complement the recently constructed Renfrew Bridge which was part-funded by the UK Government and links Renfrew with Clydebank, Yoker and the wider Glasgow City Region. READ MORE: Local Transport Minister Simon Lightwood said: 'Backed by over £38million in Government funding, this flagship project will deliver a major boost for Paisley and for Scotland as a whole. 'It's exactly the kind of investment behind last month's announcement of nearly £340 million from our Levelling Up Fund to communities across the UK. The new bridge will provide safer, better-connected transport links for local people, businesses and schools, while driving economic growth and creating thousands of new jobs – a key part of our Plan for Change.' Farrans Construction have been appointed to deliver the project with construction planning underway, with the full project expected to be complete and open in 2028. Patrick Murray, Scotland's Regional Director for Farrans, said: "AMIDS South is a project which will deliver major economic and connectivity benefits for the town of Paisley and wider Renfrewshire, and we are looking forward to getting work started on site. 'Our experienced team has recently completed the highly-successful Govan to Partick Bridge in Glasgow and we have a long history of projects in the transportation sector in Scotland including Edinburgh Trams to Newhaven in joint venture as SFN, M80 Stepps to Haggs and the A737 Dalry Bypass in Ayrshire. We are working through the final stages of preparation with our client Renfrewshire Council and will be engaging on the ground with local stakeholders shortly." AMIDS South is the next step in the Council's ongoing capital investment programme which has already delivered the award-winning refurbishment of Paisley Town Hall, Paisley Arts Centre's renovation, the creation of the Learning and Cultural Hub on the High Street, and the transformation of Paisley Museum is almost complete as culture is put at the forefront of the area's ambitions. In addition, the council recently made the largest-ever, long-term investments in Renfrewshire's roads and pathways and school learning estate, with a ten-year, £90million investment in roads and up to £170million unlocked over future years for major investment in education establishments.


Times
3 days ago
- Times
Great Portland calls in lawyers after whistleblower complaint
A FTSE 250 office landlord has called in lawyers to investigate a whistleblower's allegations about its culture. Great Portland Estates (GPE), which owns £2.9 billion of offices mostly in the West End of London, told staff that a law firm would be coming in to conduct an investigation after a complaint by a former employee. The company held an all-staff call on Friday to inform them about the matter because bosses were concerned that the whistleblower was planning to go public with their claims, according to The Telegraph, which first reported the investigation. Toby Courtauld, the chief executive, who led the call on Friday, did not go into details or reveal the nature of the allegations, but told staff that he did not recognise the picture painted of the company's culture. A spokesman for the landlord declined to comment. GPE is one of the largest office developers and landlords in London. Its buildings generated net rental income of £67 million in the most recent financial year. It is a constituent of the FTSE 250 with a stock market value of £1.3 billion and employs 150 people, most of whom work out from its office near Oxford Circus. The company has been one of the beneficiaries of the post-lockdown 'flight to quality' as companies increasingly prefer to be in the greenest, most modern office buildings. GPE announced on Monday morning that it was enjoying a 'strong leasing performance', and said that new lettings were regularly being agreed above the levels external agents had forecast. However, that was overshadowed by news of the investigation into its culture, which pushed the shares down 9p, or 2.8 per cent, to 314½p. • London office rents reach record high in race for prime buildings GPE did not disclose what or who was being investigated. The company's whistleblowing policy advises workers with concerns to use Safecall, a confidential external telephone hotline it has signed up to, or to go to its general counsel or senior independent director, who is Karen Green, a former banker. Only 'in some cases', the company says, is it necessary to appoint external investigators. The investigation is likely to run for several weeks, when the law firm will report back with its findings and any recommendations. Its report has the potential to dent senior management's pay. Last year, a portion of executive directors' bonuses was linked to 'maintaining and nurturing a positive and inclusive culture'. For Courtauld, this equated to about £52,000 of his £658,000 bonus. In its most recent annual report, published in May, GPE said the results from its latest employee engagement survey were 'very encouraging'. Its 'favourability rating' among staff had risen to 78 per cent in February from 74 per cent 12 months earlier. In February, Foxtons, the estate agent, was rocked by allegations by former staff that 'a culture of sexual harassment, antisemitism, racism and bullying' exists within some of its branches. Guy Gittins, the chief executive, said in May he was 'saddened' by the reports and accepted that 'while very solid progress has been made, there's more to do'. Official data shows whistleblowing is on the rise, which experts say is a result of high-profile cases such as the Post Office scandal. The annual number of claims involving whistleblowing in the employment tribunal system increased by 92 per cent between 2015 and 2023.