Delhi Minister Indraj holds public hearing at RCS office
He gave clear directions to the concerned officials to take public grievances seriously and ensure their time-bound redressal.
During the public hearing, the Minister instructed departmental officers to prioritize applications related to Urban Cooperative Banks, Group Housing Societies, and Thrift & Credit Societies.
He further directed that every complaint must be resolved within the stipulated time frame, and that complainants must be duly informed of the resolution in a transparent manner.
Indraj reiterated that the core objective of the cooperation department is to provide citizens with transparent, accountable, and prompt services.
In a first, under the minister's directives, a Complaint Box, Biometric System, and CCTV cameras have been installed at the office premises.
While inaugurating these facilities, the cabinet minister stated that this initiative would help in the timely resolution of complaints and also improve the functioning of the department through constructive suggestions coming from the public.
Applicants and complainants attending the public hearing welcomed this initiative by the government and thanked the minister for the move.
Speaking on the occasion, Indraj said that the year 2025 is being observed as the International Year of Cooperatives, and it must be made meaningful through continuous public-oriented initiatives.
He emphasized that, in line with the vision of Union Cooperation Minister Amit Shah, the department's goals should be framed around the commitment of 'Prosperity through Cooperation".
He further stated that with the guidance of Chief Minister Rekha Gupta, the core spirit of 'Self-Reliance through Cooperation' should remain central while drafting departmental schemes.
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