App trialled by Renfrewshire Council for reporting antisocial behaviour receives 'mixed feedback'
An app trialled by Renfrewshire Council for the reporting of antisocial behaviour has received "mixed feedback" from officers and residents.
A six-week pilot of the technology, which allows users to collect and submit noise recordings, diary sheets and videos, took place earlier this year.
The test period was welcomed by elected members, including Councillor Jamie McGuire, a Labour representative for Renfrew North and Braehead, who previously said it marked an "important step" in tackling the problem.
A report to the communities and housing policy board on Tuesday provided an update on the trial and what the local authority learned during the process.
The paper, authored by Gordon McNeil, director of environment, housing and infrastructure, said: "A pilot project to test the use of the 'ASB App' has recently concluded.
"The app provides additional functionality, it is an all-round tool which enables users to collect and submit noise recordings, diary sheets and videos at the time of an incident.
"The app is available across all app stores and where a user cannot access the app for any reason a web-based version is available.
"It is not intended to replace the traditional methods, which are still available, including telephone, email, in writing and in person as requested, as an addition to existing ways of reporting antisocial behaviour.
"There was mixed feedback from officers and customers on ease of use of the app.
"Comments ranged from customers liking the accessibility of the app and feeling that we were taking their complaints seriously to others feeling disappointed that their expectations are raised when submitting information via the app, expecting a guaranteed result due to information being submitted.
"Whilst the information may assist in investigations, like all other forms of information, it may not always result in action being taken or resolution of issues that exist.
"Based on this feedback, work is progressing to further develop communications and guidance for customers and staff on processes and expectations."
It has already been confirmed there were no additional costs linked with the six-week pilot phase.
Looking forward, the report added: "Training will be rolled out over the next few months, with a view to extending access to customers engaging with the housing service in relation to antisocial behaviour across all areas.
"When use of the app is extended across the areas, a demonstration will be arranged and invites issued to elected members."
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