40 UAE domestic worker agencies busted for 140+ violations: Why using the wrong agency could cost you
The UAE Ministry of Human Resources and Emiratisation (MoHRE) has cracked down on 40 Domestic Worker Recruitment Offices found to have committed around 140 violations of the Labour Law and its Implementing Regulations within the first half of 2025.
These violations prompted the ministry to impose strict administrative and financial penalties, reinforcing its commitment to uphold labour market standards and protect both employers and domestic workers.
MoHRE emphasized that it will show no leniency towards recruitment offices proven guilty of legal or administrative violations. The ministry warned that repeat offenders risk facing even harsher penalties, including the cancellation of their licenses, signaling a zero-tolerance approach.
In a press statement, MoHRE highlighted that it continuously monitors recruitment offices through a combination of field inspections and digital systems. This ongoing supervision is designed to sustain labour market regulations, boost the competitiveness and professionalism of recruitment offices, and swiftly address complaints from employers and families.
Key Violations and Compliance Efforts
Most of the violations recorded by MoHRE were related to the failure to refund recruitment fees, either in full or partially, within the legally mandated two-week period.
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This refund is required when a domestic worker is returned to the agency or stops working for the employer. Additional infringements included failure to clearly display ministry-approved service package prices, a breach that affects transparency for clients.
MoHRE underscored that its inspection system is fully equipped to handle violations seriously, with transparency and firmness. The ministry urged customers to report any negative experiences or malpractice by recruitment offices via dedicated digital channels or by calling the Labour Claims and Advisory Call Centre at 80084.
To protect themselves, the ministry encouraged the public to deal only with licensed recruitment offices, warning that unlicensed operators can lead to legal and financial risks.
Despite the crackdown, MoHRE praised the majority of recruitment offices for maintaining high service standards. These offices provide diverse service packages at reasonable prices in full compliance with laws and regulations, contributing to the sector's growth and leadership in the UAE.
The Importance of Licensed Agencies and Public Advisory
MoHRE reiterated the crucial role licensed recruitment agencies play in the domestic worker sector. They ensure that employers have access to:
Verified, trained, and qualified domestic workers
Recruitment packages that fully comply with UAE laws and standards
The ministry issued a public advisory urging Emirati and resident families to avoid unlicensed recruitment offices and social media platforms advertising domestic worker services. These unregulated sources pose significant legal, health, and safety risks.
To facilitate safe recruitment, MoHRE released an updated list of licensed domestic worker recruitment centers, now totaling 128 across the UAE:
41 in Abu Dhabi
41 in Dubai
5 in Sharjah city
1 in Kalba
2 in Khorfakkan
19 in Ajman
13 in Ras Al Khaimah
4 in Fujairah city
1 in Dibba
1 in Masafi
This extensive network ensures that residents have access to trustworthy, professional, and legally compliant services, strengthening accountability and standards within the domestic labor sector.
Combating Illegal Recruitment on Social Media
In a related enforcement action, earlier this week, the UAE authorities shut down 77 social media accounts promoting domestic worker recruitment without approval from MoHRE during the first half of 2025. The ministry warned that hiring domestic workers through unlicensed sources exposes families to multiple risks.
Key reasons why illegal hiring is problematic include:
Loss of legal protection: Without a formal contract, employers are vulnerable to theft, injury, or disputes without recourse.
No worker screening: Unlicensed recruiters do not perform background checks or medical clearances, jeopardizing safety and compliance.
Potential liability: Employers may be legally responsible if the worker causes harm or damage, and they could face legal action.
Guidance for Employers on Safe Recruitment
MoHRE advises employers to:
Use only licensed agencies listed on the ministry's official website.
Avoid hiring through social media platforms such as WhatsApp or Instagram unless credentials are verified.
Report suspicious activities via the ministry's helpline at 600590000.
Hiring outside the official channels can lead to serious issues such as theft, property damage, injury, and legal complications with insurance or compensation claims. The ministry's message is clear: safeguarding your family and legal rights depends on engaging with approved recruitment offices.
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