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Time of India
30 minutes ago
- Time of India
Damaged luggage abroad, no help from airline, airline fined for service failure
Chandigarh: The District Consumer Disputes Redressal Commission has sided with a passenger who was forced to continue his international trip with a severely damaged suitcase held together using glue and cellophane tape. The commission held Finnair liable for deficiency of service and directed the airline to compensate the traveller with Rs 10,000 for mental distress and refund Rs 18,000, the cost of the suitcase, along with 9% interest per annum. Gautam Dutt, a resident of Sector 21 C, Chandigarh, lodged a formal complaint stating that he and his wife flew with Finnair on Jan 16, from New Delhi to Tromsø, Norway, via Helsinki. At the Delhi airport, they checked in a Carlton London suitcase, which was tagged for delivery at their final destination, Tromsø. Upon arrival, Dutt discovered that the suitcase had been badly damaged, with the top portion completely broken. As it was late in the evening, the couple went directly to their hotel. The following day, Dutt attempted to file a damage report on Finnair's website, as per the baggage claim instructions. However, the site showed an error at the final stage of the process. When he tried again, the system indicated that the report had already been submitted. His wife later reached out to Finnair via their Instagram page, and the airline responded with a compensation link — the same faulty one he had already used. Despite multiple efforts, including follow-up messages and emails with attached photos of the damaged luggage and screenshots of the website issues, they received no resolution or acknowledgment from the airline. In his complaint, Dutt noted that the suitcase was worth Rs 18,800 and provided proof of purchase and branding. The commission, after reviewing the evidence, concluded that Finnair failed in its duty of care and customer service. Since the airline neither responded to the complaint nor contested the allegations, the commission ruled in favor of the complainant. The commission directed Finnair to refund Rs 18,000 (cost of the suitcase) with 9% simple annual interest from the date of complaint filing and pay Rs 10,000 as a one-time compensation for mental agony and inconvenience. BOX: Know Your Rights This case is a wake-up call for air passengers: If your luggage is damaged during transit, you are entitled to compensation Always document the damage immediately Collect proof – tickets, baggage tags, photos, and receipts File a complaint with the airline If ignored, escalate it to the Consumer Forum
Time of India
an hour ago
- Time of India
Why did Savannah James create Let It Break? LeBron James' wife opens up about her self-growth
LeBron James always support his wife (Image via Getty Images) NBA legend LeBron James ' wife Savanna James recently made the news after she founded Let It Break as a result of her own personal development, which was fueled by her love for her daughter and the strength of friendship. Let It Break was created in order for more women to grow together. It is a platform for women's communities that emphasizes personal development and holistic wellness. Additionally, it provides events, workshops, and expert sessions with the goal of empowering women via introspection and developing deep relationships. Savannah James builds healing space for women through Let It Break To talk about the organization and the community, LeBron James ' wife, Savannah James , recently took to Instagram and said: 'I really kind of started in my early thirties. I was moving through life really with no intention, no passion, no anything really. I was just doing what I thought I needed to do and being a mom. And I was doing that very well if I should say so myself, but I had a daughter and she told me that she wanted to be just like me and it scared me half to death and I felt right then and there I had to buckle down…' She further shared her own experience and continued: 'And luckily I had a friend who was going through her own personal journey and she was willing to share her child's tribulations, her processes just what she was doing at the moment. And I was able to take bits and pieces of that into my own journey and just start to process and think of who I wanted to be for my daughter…' She finally concluded: 'So I am a student of what we've created. I think that is very important to be on every evolving journey. And that is what I love about what we've created is that I can do just that while going through my own personal things and do it with a community of women who are all on the same path of just trying to be their best selves..' They are a happy couple (Image via Getty Images) The caption of the video also gave a gist of it as it read: 'Our founder @mrs_savannahrj created Let It Break from her own journey of self-growth, driven by love for her daughter and supported by the power of friendship. Let It Break was born so more women could grow together. Tag your community in the comments…' The journey of Savannah James started when her daughter expressed her desire to be just like her. That caused her to reflect seriously on her identity and her goals. She started working on herself with a friend's help and then created a group to help other women. Let It Break is now a place where women come together to develop, heal, and become their best selves. Also read: LeBron James hits the court with lifelong friend Randy 'Ernie' Mims in rare chill session Catch Rani Rampal's inspiring story on Game On, Episode 4. Watch Here!
News18
an hour ago
- News18
RJ Mahvash Accused Of 'Stealing' Yuzvendra Chahal From Ex-Wife Dhanashree: 'Maine Nahi Churaya'
RJ Mahvash reacted to trolls accusing her of 'stealing' Yuzvendra Chahal from Dhanashree Verma. 'Maine churaya nahi,' she clarified in her Instagram post. Yuzvendra Chahal's rumoured girlfriend, RJ Mahvash, found herself at the centre of social media controversy once again after a troll accused her of 'stealing" someone's husband. On Monday, Mahvash shared a video on Instagram discussing different types of cheating in relationships, prompting netizens to target her with personal attacks—many referencing her alleged relationship with the Indian cricketer. One Instagram user commented, 'Kisika pati churana??? Cheating," seemingly hinting at Chahal's separation from his wife Dhanashree Verma and linking it to Mahvash. Hitting back at the troll, Mahvash replied, 'Maine churaya nahi islye I wouldn't know but yes kisika pati churana CHEATING." View this post on Instagram A post shared by Mahvash (@ She didn't stop there. In her Instagram Stories, Mahvash called out the baseless accusations, saying, 'In logon ne hi to dekha hai mujhe churate? Kuch bhi baatein banate hain log, bas views aane chahiye inke." The radio jockey has often faced questions regarding her rumoured involvement with Chahal, but neither she nor the cricketer has confirmed their relationship publicly. Along with the video, Mahvash had captioned her post with a strong message about cheating and self-worth. She wrote, 'If you are someone who is going through a cheat, be sorry for that person that he did not realise that 'love' doesn't happen every day. It's rare." She added that she had forgiven her past partner multiple times but learned that self-respect should always come first: 'Main apni last relationship me 3 bar maaf krke dekh chuki hu. Don't let anyone disrespect you TWICE." In recent months, Mahvash and Chahal have been spotted together on multiple occasions, fuelling dating rumours. However, their silence on the matter has kept the gossip mill spinning. First Published: July 29, 2025, 02:43 IST Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
