Sky issues important message to TV customers and says 'please' follow new advice
Thousands of Sky users had a bad end to last week with the popular TV platform suffering from a major outage. The issues, which affected Sky Q devices, left many unable to view their favourite shows, with homes facing blank screens and error messages. Sky says it quickly fixed the bug, but it seems some users have still been suffering from the gremlins days after the initial problem took place.
Sky had already released a statement saying, 'The issue was quickly resolved, and service has been restored,' along with urging users to unplug the Sky box from the mains.
Now, in a bid to get everyone back online, Sky has also sent out a text message alert explaining what to do if your television still isn't working properly.
'We're extremely sorry if you experienced issues with your Sky Q services recently,' Sky explained in the message.
'These issues have been fixed. If you're still having trouble, please switch off your box at the mains for 30 seconds, then back on. For mini box issues, also reboot the main box.'
Hopefully, a full reset should get things back on track and if your Sky Q is still playing it's worth giving it a go before calling Sky's support team. As Sky has confirmed, simply switch the Q box off at the mains, wait at least 30 seconds and then plug it back in again. That should get your picture restored.
It's still unclear what caused the Sky Q technical fault, but it appears users of Sky Glass and Sky Stream were unaffected.
These products use the internet to beam content to screens and don't require a dish stuck to the chimney. The firm evem recently upgraded it Glass TV with it now offering a better screen and improved features. Read our Sky Glass 2 review here. Read More Can technology clean up the shrimp farming business?
Sky clearly sees its streaming gadgets as the future, but the firm remains committed to its Sky Q products and continues to update them with new features.
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