YAHOO POLL: Did you manage to rebook your affected Jetstar Asia flight?
It's the end for 20-year-old airline as Jetstar Asia announced its closure early Wednesday (11 June) morning. The Singapore-based airline, operated by Qantas Group, explained that the decision was due to rising costs and competition.
In a Facebook post, they wrote, "Jetstar Asia's (3K) business has been increasingly challenged in recent years by escalating supplier costs, airport fees and aviation charges as well as growing capacity and competition in the region. Despite our best efforts to offset these rising costs, they are expected to continue into the foreseeable future, putting unsustainable pressure on Jetstar Asia's ability to offer low fares."
The sudden announcement of the closure of Jetstar Asia left some customers feeling confused and frustrated over the conflicting information, or lack thereof.
A customer, by the name of Daniel, told CNA that he was informed via email that his flight to Bangkok was cancelled. The email even had his booking reference listed. Yet, his friend was told the flight was still proceeding as usual when they called the Jetstar Asia hotline.
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It was also reported that other customers had to rebook flights on other airlines and ended up having to pay more. There were also concerns that they longer they waited, the higher ticket prices would be as there'll be other displaced customers rebooking tickets.
So, we want to hear from those who are affected – did you manage to make alternative arrangements for your cancelled Jetstar Asia flights?
Related:
Jetstar Asia to cease operations from July 31, over 500 employees in Singapore affected
Jetstar Asia closure: Some customers confused, frustrated by poor communication
Jetstar Asia closure: Affected staff get 4 weeks' salary for each year of service
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