Business Travelers Frustrated With Missing Fares in Corporate Booking Tools
The culprit is what industry insiders call content fragmentation, airlines distributing fares across multiple systems that agencies and travel management companies (TMCs) must stitch together, and it has quickly become one of the biggest headaches in corporate travel.
A recent Sabre survey of 499 travel agencies found nearly 90% now rely on four or more booking systems, and 80% agreed that this fragmented setup is driving up cost and efficiency.
The findings highlight a long-simmering issue, that the traditional GDS (Global Distribution System) model was built for a world where airlines sold fares in a single channel.
But as carriers push direct sales, NDC (New Distribution Capability) connections, and dynamic pricing, corporate trave
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