Nothing plans to expand service coverage in India by 10% for Phone (3) launch
Nothing is planning to expand its service centre coverage in India by 10% for the Nothing Phone (3) launch. The London-based technology company is aiming to increase its service coverage here by another 10% before the end of this year. This move is part of the company's broader strategy to strengthen its presence and customer care in the country. Nothing currently operates over 330 service centres across India, which include five exclusive centres located in Bengaluru, Delhi, Mumbai, Hyderabad, and Chennai. The company also maintains 20 priority desks.
Akis Evangelidis, Nothing's co-founder and India head, recently expressed satisfaction with the exclusive service centre experience in Bangalore, noting that "98% of issues resolved in under 2 hours, with 97%+ customer satisfaction."
He also confirmed plans to add 10 more priority desks by the end of the year. This focus on local production and expanded service is a strategic effort to enhance efficiency, shorten lead times, and respond more quickly to market demand.
In a post shared on social media platform X (earlier Twitter), Evangelidis wrote:
'Dropped by our exclusive service center in Bangalore where 98% of issues resolved in under 2 hours, with 97%+ customer satisfaction. Huge shoutout to the team for the hard work and appreciate the warm welcome. Indian hospitality never fails 🇮🇳
We now have 330+ service centers across the country, including 5 exclusive ones in Bengaluru, Delhi, Mumbai, Hyderabad & Chennai - plus 20 priority desks.
We've been doubling down on customer care and while the numbers start to look good, we're not resting on our laurels. There's always room to improve and specific cases that can be handled better - and with Phone (3) coming up, we're aiming to expand coverage by another 10% before year-end, with 10 more priority desks to be added by then.'
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