Marks and Spencer freezes online orders after cyber attack
Marks and Spencer has frozen online and app orders after the Easter cyber attack left customers unable to pay online.
M&S has only said it was a 'cyber incident' and has not provided further details, in a statement shared on Instagram. It said: 'As part of our proactive management of the incident, we have made the decision to pause taking orders via our UK & Ireland websites and apps and some M&S International operated website.
'The M&S product range is available to browse online, and our stores remain open and ready to welcome and serve customers. We continue to manage the incident proactively and the M&S team – supported by leading experts – is working extremely hard to restore online operations and continue to serve customers well.
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'We previously informed customers that there was no need to take any action. That remains the case, and we will let them know, if the situation changes.
'We remain grateful for the support that our customers, colleagues, partners and suppliers have shown during this time and will provide further updates, as appropriate.'
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A post shared by M&S (@marksandspencer)
In an email to customers on Tuesday after first confirming the problem, M&S chief executive Stuart Machin said: 'I'm writing to let you know that over the last few days M&S has been managing a cyber incident.
'To protect you and the business, it was necessary to temporarily make some small changes to our store operations, and I am sincerely sorry if you experienced any inconvenience.'
The company has taken actions to protect its network and has also reported the incident to data protection supervisory authorities and the National Cyber Security Centre.
Shares in the company fell 4.8 per cent on Friday afternoon as a result.
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