Home Instead UK named highest-rated home care in Wales
The company's Monmouth, Newport, Cowbridge and Swansea branches all made the top 20 list, which is compiled annually from feedback provided by clients and their families.
Only five per cent of home care providers in Wales secured a spot on the list.
Lisa Rosser, care manager at Home Instead Swansea, said: "We are absolutely delighted to once again receive homecare.co.uk's Top 20 Provider award.
"While our office team works tirelessly behind the scenes to keep everything running smoothly, we know that it's is our incredible care professionals who truly make the difference in the lives of our clients and their families.
"Not a day goes by without hearing wonderful feedback about their kindness, dedication, and unwavering commitment to providing exceptional care.
"Their compassion and expertise shine through in everything they do, and this award is a testament to their hard work."
The reviews reflect the experiences of those receiving care, including one client's daughter who described the service as 'absolutely first-class.'
Amanda Hopkins, reviews manager at homecare.co.uk, said: "Top quality home care is vital as it supports people so they can continue living in their own homes and retain their independence.
"People who are less mobile due to illness, a disability or age can become hidden away from society.
"When this happens their home care worker often plays a crucial role in keeping them both mentally and physically well."
The reviews come directly from clients and their families, offering valuable insight for others seeking trustworthy, compassionate care.
All companies featured in the top 20 help older people remain in their own homes while receiving the support they need.
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South Wales Argus
2 days ago
- South Wales Argus
Home Instead UK named highest-rated home care in Wales
Home Instead UK has earned the title based on glowing client reviews on an independent site often described as 'the TripAdvisor for home care.' The company's Monmouth, Newport, Cowbridge and Swansea branches all made the top 20 list, which is compiled annually from feedback provided by clients and their families. Only five per cent of home care providers in Wales secured a spot on the list. Lisa Rosser, care manager at Home Instead Swansea, said: "We are absolutely delighted to once again receive Top 20 Provider award. "While our office team works tirelessly behind the scenes to keep everything running smoothly, we know that it's is our incredible care professionals who truly make the difference in the lives of our clients and their families. "Not a day goes by without hearing wonderful feedback about their kindness, dedication, and unwavering commitment to providing exceptional care. "Their compassion and expertise shine through in everything they do, and this award is a testament to their hard work." The reviews reflect the experiences of those receiving care, including one client's daughter who described the service as 'absolutely first-class.' Amanda Hopkins, reviews manager at said: "Top quality home care is vital as it supports people so they can continue living in their own homes and retain their independence. "People who are less mobile due to illness, a disability or age can become hidden away from society. "When this happens their home care worker often plays a crucial role in keeping them both mentally and physically well." The reviews come directly from clients and their families, offering valuable insight for others seeking trustworthy, compassionate care. All companies featured in the top 20 help older people remain in their own homes while receiving the support they need.
Scotsman
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West Lothian home care company is in top 2.6% in Scotland
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THE manager of a Powys care provider says it is 'incredibly proud and honoured' to have been named as one of the best in Wales for the second year in a row. Silver Assist Homecare was named in the top 20 home care providers in Wales by reviews site for home care, There are more than 13,000 home care providers in the UK, with 390 in Wales. The top 20 home care providers in Wales received the award from which hosts the top 20 awards to help people find care that is right for their needs, budget and location. 'We are incredibly proud and honoured to be named one of the top 20 homecare providers in Wales for the second consecutive year,' said Samantha Evans, manager of Silver Assist Homecare, which is based in Llangorse, near Brecon. 'This recognition is a true testament to the dedication, compassion and hard work of our entire team. 'At Silver Assist Homecare, we believe that great care is built on genuine relationships, kindness and respect. 'Our carers go above and beyond every day to ensure that the people we support receive the highest standard of care in the comfort of their own homes. 'Winning this award two years in a row reflects not only the quality of our service but also the commitment and passion of our staff. 'We would also like to thank our clients and their families for trusting us to be a part of their lives. This award motivates us to continue striving for excellence and to keep making a positive impact in our community.' Nearly a million disabled and older people receive care at home so they can stay living independently in their own homes. This includes help with getting dressed, washed, preparing meals and drinks and administering medication. With an ageing population, the number of people receiving home care in the UK is set to increase. By 2072, the number of people aged 65+ in the UK could rise to 22.1 million, making up 27 per cent of the population, according to the Office for National Statistics' projections. Amanda Hopkins, reviews manager of said: 'Silver Assist Homecare has shown it provides high-quality care and we would like to congratulate it on being one of the top home care providers in Wales. 'Top quality home care is vital as it supports people so they can continue living in their own homes and retain their independence. 'People who are less mobile due to illness, a disability or age can become hidden away from society. When this happens their home care worker often plays a crucial role in keeping them both mentally and physically well. 'Our reviews are by those who receive the home care as well as their family and friends. This helps others to search for the right care provider, where compassion, trust and empathy are at the heart of their care.' It has been a month of celebration for Silver Assist Homecare, after it was named 'Small Business of the Year' at the Cambrian Training Awards 2025, held at the Metropole Hotel in Llandrindod Wells in early June.
