Deepinder Goyal slams Reddit post on 'Zomato's chaos', calls it utter nonsense
Zomato CEO Deepinder Goyal slammed a viral social media post that claimed his company was losing ground to competitors. In a stern reply to the post, he called the allegations "utter nonsense". In a post on X, Deepinder Goyal addressed the viral Reddit post that alleged Zomato was spiralling into "total chaos" and losing market share to rivals like Swiggy and Zepto Cafe. Sharing a link to the post, Goyal made it clear that the accusations had no basis. advertisement"All of this is utter nonsense," said Goyal, adding, "Neither are we losing market share, nor will we ever force our employees to order on Zomato. Freedom of choice is something we stand for vehemently".
In his post, he insisted, "It is embarrassing to even clarify this - but doing it since many people reached out to me with concern. And thanks everybody for your concern.. appreciate it." Take a look at his post here: The controversy stemmed from a post on the subreddit StartUpIndia, where an anonymous user, claiming to be a Zomato employee, alleged that the company was falling apart internally. The user, in the post - titled "Zomato's Internal Chaos" - said, "Sharing this anonymously because due to obvious reasons. Things at Zomato seem to be going off the rails". advertisementThe user claimed leadership had admitted to losing a "good chunk" of the market share and described widespread unrest among employees. "In a recent internal huddle, leadership admitted we're losing a good chunk of the market share to Zepto Cafe and Swiggy. The reaction? Panic and ridiculous new rules. One of them: employees must order from Zomato at least seven times a month, and yes, they'll track it. Ordering from competitors is outright banned in the office," the Reddit user said. The post alleged that Zomato's work culture had become inconsistent and chaotic. It claimed employees had been pushed to place a minimum of seven orders per month on Zomato and banned from using competitor apps. Further, it stated that leadership changes had become frequent and unpredictable. "The culture has become laughably inconsistent. On Monday, Rakesh Ranjan, the CEO of Zomato's food delivery business is on Slack doing a townhall, telling everyone to 'stay focused' and 'get back on track.' By Wednesday, he's removed from the role. You seriously can't make this stuff up. No clear direction, just a game of musical chairs in leadership and everyone's shitting their pants not knowing what will happen next," the user said. advertisementAccording to the anonymous post, toxicity, micromanagement, and public criticism of employees were on the rise, and there was no real focus on long-term sustainability - only immediate numbers. "Toxicity is baked in. Office politics as per, micromanagement, and public degradation of employees for the bare minimum are becoming the norm. The only thing keeping the company profitable now is platform fees unbelievably. Internally, no one seems to care about long-term sustainability, just numbers," they said. They added, "One of the biggest crises right now is the delivery partners. They are being underpaid and overworked. Compared to competition who Zomato pays significantly less and sometimes nearly half. As a result, many riders are quitting or switching platforms. So many frauds have increased where they pick up the parcel, mark it as picked up and then disappear with it and then no one knows where the parcel is or who even did the fraud". The user even said, "This leads to constant delivery outages. Orders go offline not because restaurants are closed, but because there's literally no one available to pick them up. And who gets blamed? Everyone except the people responsible for fixing this broken model." advertisementTake a look at the viral Reddit post here: While Reddit buzzed with claims of internal turmoil, Deepinder Goyal's blunt dismissal reflected a CEO unwilling to let hearsay define his company's narrative. Trending Reel
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